Overview
KEY FEATURES
The MERLIN II Attendant answers incoming calls on
designated lines with a prerecorded message and directs
callers to the appropriate extension in the MERLIN® II
Communications System Release 3. This equipment can:
●
reduce the workload of the receptionist
●
insure incoming calls are answered during peak calling
periods
●
answer incoming calls after-hours and on holidays and
weekends
CAUTION:
The MERLIN II Attendant only operates
with the MERLIN II Release 3 system and a 517C 13
Basic Telephone (012) Module.
Some of the key features of the MERLIN II Attendant are:
●
Security Code
An authorized caller code that must be entered before
changing any programmable features to protect
recorded announcements and other programming from
being changed by unauthorized personnel.
Remote Programmability
Features, including recorded announcements, can be
programmed from a Touch-Tone phone either on-site
or from a remote location.
Day/Night/Transfer Announcements
Specific greetings can be played to callers in response
to the time of day or the status of the call.
System Clock/Weekly Calendar
An internal clock and calendar can track business
hours and days of operation to allow the appropriate
announcement to be played to callers.
Overview 1 - 1
Summary of Contents for MERLIN II Attendant
Page 1: ...AT T MERLIN II COMMUNICATIONS SYSTEM MERLIN II Attendant Installer s Guide...
Page 21: ...FIGURE 1 4 Connecting the MERLIN II Attendant Connecting the MERLIN II Attendant 1 17...
Page 33: ...FIGURE 2 2 Supervised Transfer process 2 12 Programming Features...
Page 35: ...FIGURE 2 3 Immediate and Backup Call Handling 2 14 Programming Features...
