AT&T FAX Attendant Release 2.1.1 System Manager'S Manual Download | Manualshive

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Feature and Planning Review

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Planning Your Fax Response Service

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The Fax Response Service gives you the ability to set up a database of fax
information that you ordinarily mail to people who make inquiries. With Fax
Response, the interested parties can call your company and retrieve fax
information via an interactive voice prompt/touch tone interface. These callers
can receive the fax information on the same call or can specify a fax number for
delivery.

While FAX Attendant delivers your information, it also gathers valuable
information. For example, you can set FAX Attendant to record the telephone
numbers of the people who call your Fax Response service. These telephone
numbers are valuable for sales lead follow-ups.

Callers can do the following things once they access Fax Response:

Retrieve fax information on desired products

Listen to voice announcements

Transfer to a specified extension

Speak to an operator

Fax Response offers the following benefits:

Enables you to get specific information to customers almost immediately.
This reduction in time allows you to give customers information before the
competition.

Enables you to obtain the phone number and fax number of each person
who requests information. Fax Response even groups the telephone
numbers of the callers with the product or service on which they have
inquired. Your sales force can use this information to build up its
customer database.

Allows you to keep track of the number of requests each product elicits.
You can see what products are generating interest, and which ones are
not.

Can also be used as your company’s automated attendant.

Setting up the Fax Response service requires extensive planning. To set up a
Fax Response service, you must:

Create a main menu that callers will hear when they first reach the Fax
Response service

Create menus wherever necessary

Create a spoken script for each menu

Enter the fax information that will comprise the Fax Response database

Create coversheet art and load the coversheet

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Summary of Contents for FAX Attendant Release 2.1.1

Page 1: ...AT T 555 107 100 Issue 1 January 1993 AT T FAX Attendant TM Release 2 1 1 For MERLIN LEGEND TM Communications System System Manager s Guide ...

Page 2: ...or payment of associated charges AT T cannot be responsible for such charges and will not make any allowance or give any credit resulting from toll fraud Toll fraud can occur despite the preventive efforts of network providers and equipment manufacturers Toll fraud is a potential risk for every customer with telecommunications equipment having one or more of the following features 1 remote access ...

Page 3: ...System Planning 2 1 Planning for FAX Attendant on the MERLIN LEGEND System 2 1 Planning the FAX Attendant System 2 3 Planning Your Fax Response Service 2 11 Customizing Voice Prompts 2 12 b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb b b 3 Implementing FAX Attendant 3 1 Entering FAX Attendant Data 3 1 Custom Voice Prompts 3 41 b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb b b 4 Fax Response Administration 4 1 Ent...

Page 4: ... 5 6 Backing Up Files 5 12 Fax Equipment Operations 5 12 b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb b b 6 Report Generation 6 1 Generating FAX Attendant Reports 6 1 b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb b b 7 Troubleshooting 7 1 Troubleshooting 7 1 b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb b b A User Interface A 1 User Interface Information A 1 b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb b b B System Messages B ...

Page 5: ...bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb bbbbb Contents b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb b b C FAX Attendant Menu Tree C 1 FAX Attendant Menu Trees C 1 b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb b b IN Index IN 1 iii ...

Page 6: ...n Form 3 14 3 11 Extension Directory Screen 3 16 3 12 AUDIX Voice Power User Screen 3 17 3 13 Subscriber Administration Screen Page 1 of 2 3 18 3 14 Subscriber Administration Screen Page 2 of 2 3 19 3 15 Extension Directory Screen 3 21 3 16 Special Purpose Extension Screen 3 22 3 17 AUDIX Voice Power User Screen 3 23 3 18 Subscriber Administration Screen Page 1 of 2 3 24 3 19 Subscriber Administra...

Page 7: ...x Response Workspace Administration Menu 4 26 4 11 Copy Service Into Workspace Menu 4 27 4 12 Edit FaxMenu Form 4 31 4 13 FaxMenu Message Administration Form 4 32 4 14 View Service screen 4 36 b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb b b 5 System Operations 5 1 Integrated Solution III Main Menu 5 13 5 2 Fax Equipment Operations Screen 5 14 5 3 Fax Channel Administration Screen 5 15 5 4 Change State o...

Page 8: ...b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb bbbbb vi ...

Page 9: ...SystemTM Planning and Implementation document discusses the specific tasks and sequences of tasks to be followed for initial implementation This guide describes each feature of FAX Attendant and provides information on administration and daily operation This guide is divided into the following chapters and appendices Chapter 1 Introduction presents an overview of FAX Attendant features and configu...

Page 10: ...er Interface Information explains how to use menus and windows describes function keys and their use and gives general information that is particularly helpful to the novice system user Appendix B Error Messages gives a full listing of system error messages together with suggested responses Appendix C FAX Attendant Menu Tree provides an overall picture of the menu structure Intended Audience b bbb...

Page 11: ...en are in this style of type Key names that are always located on the keyboard in the same place appear in smooth cornered boxes as in Enter Touch tone keys on the telephone set keypad are enclosed in squares such as cbbc bb 3 and cb bbc b bb Functions keys keys that start with an F followed by a number appear in boxes with the current meaning following in parentheses such as cbbbc bbb F3 SAVE The...

Page 12: ...bbbbbbbbbbbbbbbbbb bbbbb bbbbbbbbbbbbbbbbbbbbb LST ANNS Any screen information DEFINE SAVE CHOICES SPCM ADM DEL MENU HELP LST MENU DISPLAY CANCEL FRM MGMT CHG KEYS CHG KEYS b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 1 Typical Function Key Labels xii ...

Page 13: ...e Document No 555 601 200 For the Integrated Solution III IS III environment you need to be familiar with the following document AT T Integrated Solution III System Manager s Guide Document No 555 601 010 You also need to be familiar with the appropriate manual for your communications system AT T MERLIN LEGENDTM Communications System Release 2 0 System Programming Document No 555 620 111 AT T MERL...

Page 14: ...plication software that runs on the Master Controller III 80486 SX computer FAX Attendant provides the following features Coverage for busy or out of paper fax machines Plain paper printing Message arrival notification Privacy for incoming fax messages Off site access to received messages Automatic retry for busy fax machines Fax delivery reports Faxes sent to multiple destinations at one time bro...

Page 15: ...very report setting and autoprint setting administer outcalling and create fax distribution lists Fax Response Fax Response allows you to dedicate a phone number for your prospective customers to call and retrieve information on your products or services news or virtually any other hard copy information Fax Response directs callers through a series of prompts to retrieve information on their fax m...

Page 16: ...r her own delivery report setting The options for this feature are on or off If it is turned on the subscriber receives a delivery report for every fax transmission The report includes the time the fax was submitted a reduced image of the cover sheet and a summary of the delivery status to each destination If it is turned off a report is still generated if the system is unable to successfully tran...

Page 17: ... entered FAX Attendant sends the fax message to the group administrator s mailbox Group Fax Numbers A group fax number is a fax telephone number that is assigned to a group of FAX Attendant subscribers The number allows group members to use inbound fax features such as receiving fax messages confidentially or from a remote location to a group fax number Receiving Fax Messages Confidentially This f...

Page 18: ...ax messages that have been received If autoprinted fax messages exist these faxes only appear in the summary message one time so that if the same subscriber were to call the system back immediately no auto printed fax messages would be noted in the summary message MWL with a Standalone System When FAX Attendant serves as an adjunct to AUDIX subscribers still get notification of both fax and voice ...

Page 19: ...idency with the AUDIX Voice Poer System FAX Attendant 2 1 1 runs under the Integrated Solution IS III software and is co resident with the AUDIX Voice Power system It is compatible with Integrated Solution III IS III and the MERLIN LEGEND TM Communications System R2 0 Integrated Administration Certain administrative tasks in FAX Attendant such as assigning services to channels and subscriber admin...

Page 20: ...mized System Cover Sheet for Fax Response This feature allows the System Manager to create and load an optional system wide coversheet to be attached to each outgoing Fax Response fax message The coversheet design can be a combination of text and graphics Improved Component Port Level Diagnostics This enhancement allows the System Manager to identify any faulty ports during a diagnostic test run A...

Page 21: ...requirements This switch specific information for the MERLIN LEGEND TM Communications System is discussed in the AT T AUDIX Voice PowerTM FAX Attendant SystemTM Planning and Implementation document Signaling information from FAX Attendant to the telephone switch is provided over analog voice channels This includes switch hook flashing to transfer calls and in band tone signaling to control message...

Page 22: ...ith AUDIX Voice Power allowing you to administer both AUDIX Voice Power and FAX Attendant features at any time using the same software This guide explains in detail only those features that apply specifically to FAX Attendant For information on features that are specific to AUDIX Voice Power consult the AUDIX Voice PowerTM Release 2 1 1 System Manager s Guide 1 9 ...

Page 23: ...When you have completed the planning for your system you can begin the implementation of your plan Gather the forms that you have filled out and use their content as input in conjunction with the procedures in Chapters 3 and 4 of this guide to implement your system Be sure to deliver copies of all the completed forms to your implementation team The completed forms should also be stored safely for ...

Page 24: ...r to coordinate this effort Calling Groups b bbbbbbbbbbbbbb A single calling group assigns a single number that rings at any available extension within the group The 12 voice channels that are available for AUDIX Voice Power and FAX Attendant services must be arranged into groups for each service that will be used Fortunately several of the most used services can share the same group The MERLIN LE...

Page 25: ...alled voice or fax The service provided is selected as shown External Call Automated Attendant Voice Extension Coverage CA Assigned for subscriber Call Answer Voice Extension Coverage AA Assigned for subscriber Automated Attendant Fax Extension Coverage Fax Call Answer Internal Calls Voice Mail switchable to Fax Mail In systems that do not use Automated Attendant Service specify Voice Mail Service...

Page 26: ...re necessary for operation of AUDIX Voice Power FAX Attendant and will be updated in the switch exactly as though they had been entered through the switch programming interface It is necessary to enter the information separately a second time for the switch Switch Interface Parameters b bbbbbbbbbbbbbb The switch interface parameters are specific for each switch with which FAX Attendant can work Th...

Page 27: ...endant SystemTM Planning and Implementation document for further information Fax System Parameters General Fax Parameters General Fax parameters affect all fax services You determine the correct values to use according to the requirements for your business Fax Response Parameters Fax Response parameters affect the Fax Response Service You determine the correct values to use according to the requir...

Page 28: ...ndant system maintain databases The switch database contains information relating the MERLIN LEGEND hardware port addresses to the extension numbers and adjuncts features provided to extension numbers such as Call Restrictions Labels features provided on the extension station sets coverage paths calling groups etc The AUDIX Voice Power FAX Attendant database contains information about the services...

Page 29: ...DIX Voice Power FAX Attendant configuration Special extensions that are not part of the System Numbering Plan are added and deleted as necessary for use in AUDIX Voice Power FAX Attendant You record the basic Extension Directory information on FORM DX in the AT T AUDIX Voice PowerTM FAX Attendant SystemTM Planning and Implementation document 3 Once the basic information has been established for an...

Page 30: ...ny time of day alert subscribers to the arrival of all new fax messages via their message waiting lamp and or outcalling notification The Class 1 subscriber category includes anyone who will have a personal fax number but does not have a fax machine The exception will be group fax number administrators who are discussed later Subscribers with Fax Mailboxes but without Personal Fax Numbers Class 2 ...

Page 31: ...rimary use of the FAX Attendant is as a coverage point for fax machines that are busy broken or out of paper This allows callers to have a much higher probability of getting through on the first try It also makes better use of your existing fax machines All subscribers who have fax machines should be administered as Class 3 subscribers The extension used for the fax machine will always be the priv...

Page 32: ...ttendant SystemTM Planning and Implementation document Outcalling Administration b bbbbbbbbbbbbbb Outcalling is an optional feature that allows subscribers to request that AUDIX Voice Power FAX Attendant call a telephone number inside or outside the system and inform them when new voice or fax messages have arrived This feature is controlled on both a system wide basis and on an individual subscri...

Page 33: ...nsfer to a specified extension Speak to an operator Fax Response offers the following benefits Enables you to get specific information to customers almost immediately This reduction in time allows you to give customers information before the competition Enables you to obtain the phone number and fax number of each person who requests information Fax Response even groups the telephone numbers of th...

Page 34: ...rvice Customizing Voice Prompts b bbbbbbb FAX Attendant provides the ability to customize prompts and announcements For Fax Call Answer and Fax Mail service you may specify your own custom prompts and determine whether to use your custom prompts or the system default prompts Enter your custom messages for Fax Call Answer Fax Mail and Fax Response on FORM P in the AT T AUDIX Voice PowerTM FAX Atten...

Page 35: ...tions and on screen forms or menus refer to Appendix A User Interface Information for basic instructions You should use the comprehensive instructions and planning forms that accompany the AT T AUDIX Voice PowerTM FAX Attendant SystemTM Planning and Implementation document to describe your system NOTE If you have not yet completed the system planning forms do so NOW before continuing Have your com...

Page 36: ...ow previously entered data or the default values for the field Window A box of text that appears on the screen for information purposes A typical information window will instruct you to perform a certain action such as Press any Key to Continue No data is entered in a window Logging In to IS III b bbbbbbbbbbbbbb Before you can enter data you must log in and move to the AUDIX Voice Power FAX Attend...

Page 37: ...n to Switch Database Reconciliation last run on CANCEL Extensions changed Extensions added Extensions deleted Name Enter Name Press SAVE to continue DISPLAY b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 3 1 Status Screen 3 At the Status Screen type your name and press cbbbc bbb F3 SAVE The system records your name in the Status Screen Access Log The IS III Main Menu appears 3 3 ...

Page 38: ...X Voice Power and FAX Attendant will appear as one option in the IS III Main Menu 4 The cursor is positioned at the AUDIX Voice Power FAX Attendant AVP FA option At this point you can select any of the IS III applications that are installed on your system or if you wish simply press Enter to go to the AUDIX Voice Power FAX Attendant Main Menu NOTE If a password has been administered for the AUDIX ...

Page 39: ... MGMT HELP PREV FRM NEXT FRM CANCEL CHG KEYS CHG KEYS AUDIX Voice Power FAX Attendant Highlight menu choice using arrow keys then press Enter key System Programming Switch Administration Subscriber Administration Service Administrator Registration Voice System Parameter Administration Outcalling Administration Fax System Parameter Administration Fax Response Administration Fax Equipment Operations...

Page 40: ...e Power FAX Attendant menu move the cursor to Fax System Parameter Administration and press Enter The Fax System Parameters Administration menu appears bbbbbbbbbbbbbbbbbbbbb General Fax Parameters Administration Fax Group List Administration Account Code Parameter Administration Account Code List Administration Fax System Parameters Administration CHG KEYS CHG KEYS CANCEL NEXT FRM FRM MGMT HELP PR...

Page 41: ...rea code Delivery to Alternate Destination Allowed Touch Tone Gate Active b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 3 5 General Fax Parameter Administration Form 3 Using Form EF type in the information requested on this screen Press Enter after completing each field if cursor does not automatically go to next line 4 After you enter all of the information press cbbbc bbb F3 SAVE to save the paramete...

Page 42: ...nable General Mailbox for Call Answer General Mailbox Owner Extension Maximum Message Length System Mode of Addressing Transfer to Subscribers Only Maximum Extension Length Pause for Touch Tone Input System Operator Extension Code to Light _____ Code to Extinguish _____ Refresh _____ ___ ____ ____ __ __sec ______ _________ ___sec __ ___ ___ ______ Message Waiting Lamp Parameters Day Night Night Da...

Page 43: ...d the new values on Form EA Account Code Parameter Administration b bbbbbbbbbbbbbb When setting up AUDIX Voice Power FAX Attendant for the first time you should first enter the Account Code parameters for the entire system as described in Chapter 2 To enter the account code parameters perform the following steps 1 At the AUDIX Voice Power FAX Attendant menu move the cursor to Fax System Parameter ...

Page 44: ...ystem Parameters Administration Account Code List Administration Account Code Parameter Administration Fax Group List Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 3 7 Fax System Parameters Administration Menu 2 At the Fax System Parameters Administration menu move the cursor to Account Code Parameter Administration and press Enter The Account Code Parameter Administration form appears 3...

Page 45: ...rm FF1 type in the information requested on this screen Press Enter after completing each field 4 After you enter all of the information press cbbbc bbb F3 SAVE to save the parameters A window appears informing you that the Account Code parameters have been updated 5 Press any key to continue You return to the Fax System Parameter Administration menu 6 Press cbbbc bbb F6 CANCEL to return to the AU...

Page 46: ... bbbbbbbbbbbbbb When setting up FAX Attendant for the first time you should administer the account codes that will most commonly be assigned to the subscribers It is recommended that you complete the Account Code List Administration screen before you begin entering subscriber profiles NOTE Before administering the list be sure you have administered the proper Account Code parameters see the previo...

Page 47: ...Fax System Parameters Administration Account Code List Administration Account Code Parameter Administration Fax Group List Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 3 9 Fax System Parameters Administration Menu 2 At the Fax System Parameters Administration menu move the cursor to Account Code List Administration and press Enter The Account Code List Administration form appears 3 13 ...

Page 48: ...orm FF2 type in the information requested on this screen Press Enter after completing each field If you need to enter more than one page of account codes press cbbbc bbb F8 CHG KEYS and then cbbbc bbb F4 NEXT PGE to enter additional account codes Press cbbbc bbb F8 CHG KEYS again when you are finished to return to the first set of function keys 5 After you enter all of the information press cbbbc ...

Page 49: ...screens are completed Integrated Administration ensures that the Extension Directory database and the telephone switch database share the common subscriber information The following sections discuss the various procedures you must perform to update the subscriber database These procedures include Adding a new subscriber to the database Adding a special purpose extension to the database Changing a ...

Page 50: ...ation Comments Comments Application 1 Application 2 Application 3 Application 4 Application 5 Extension Directory b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 3 11 Extension Directory Screen 3 Using Form DX enter a valid extension number and press cbbbc bbb F1 DISPLAY to display the information about this extension If the extension entered does not exist on the telephone switch a message appears sayin...

Page 51: ... CHOICES to select option SAVE CHOICES Extension Add User to AUDIX Voice Power Cover Group b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 3 12 AUDIX Voice Power User Screen 6 Using the data on Form DX enter the information requested Be sure to enter the Auto Dial button number for the AUDIX Voice Power system and if appropriate enter the Private Fax Extension 7 Press cbbbc bbb F3 SAVE The Subscriber Adm...

Page 52: ...L NEXTPAGE CHOICES CHOICES DISPLAY DB MGMT SAVE PREVPAGE HELP HELP b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 3 13 Subscriber Administration Screen Page 1 of 2 8 Using Form DA from the AT T AUDIX Voice PowerTM FAX Attendant SystemTM Planning and Implementation document enter the information requested on the screen Press Enter after each field 9 After you have entered all the data If a fax extension ...

Page 53: ...ion Screen Page 2 of 2 Enter the data from Form DF NOTE If Account Codes have been administered you may use cbbbc bbb F2 CHOICES to simplify data entry at the Account Code field on this screen Once you press cbbbc bbb F2 CHOICES you may select the Account Code from the previously created list rather than typing in the Account Code for each subscriber When you have filled in the fields press cbbbc ...

Page 54: ...abase Do not use an extension that starts with the same digits as regular extensions and adjuncts on the switch For example do not use 123 as a special purpose extension if 12 is a regular extension For more information about special purpose extensions and guidelines to use when creating special purpose extension numbers see the AT T AUDIX Voice PowerTM FAX Attendant SystemTM Planning and Implemen...

Page 55: ...mber that is currently administered on the switch and save the new data associated with it the old information will be overwritten and you will not have added a special purpose extension As a precaution you can enter the extension number on the Extension Directory screen and press Display before using this procedure The system should respond Record Not Found Press ENTER to Continue If it does not ...

Page 56: ...ose Extension Screen HELP SAVE CHOICES CANCEL Enter Y or N or Press F2 CHOICES to select then Press SAVE b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 3 16 Special Purpose Extension Screen 5 Press cbbbc bbb F2 CHOICES to select Yes or No Select Yes and press Enter 6 Press cbbbc bbb F3 SAVE to save your choice A message appears stating the Special Purpose extension has been added to the database Press E...

Page 57: ...User HELP CANCEL CHG KEYS CHG KEYS Enter Y N or Press F2 CHOICES to select option SAVE CHOICES Extension Add User to AUDIX Voice Power Cover Group b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 3 17 AUDIX Voice Power User Screen 7 Using the data on Form DX enter the Private Fax Extension 8 Press cbbbc bbb F3 SAVE The AUDIX Voice Power Subscriber Administration screen appears 3 23 ...

Page 58: ...iber Administration Screen Page 1 of 2 9 Using Form DA from the AT T AUDIX Voice PowerTM FAX Attendant SystemTM Planning and Implementation document enter the information requested on the screen Press Enter after each field NOTE For special purpose extensions used for guest mailboxes or other features where calls should never be transferred use class of service 5 or 6 For special purpose extension...

Page 59: ...d the special purpose extension will be added 12 Press any key to return to the Extension Directory screen 13 If you wish to add another special purpose extension repeat Steps 3 12 otherwise press cbbbc bbb F6 CANCEL to return to the IS III Main Menu Changing a Subscriber Profile There are times when you may need to change information in a subscriber s profile For example if a subscriber has a new...

Page 60: ...xtension number and press cbbbc bbb F1 DISPLAY Any information about this extension existing in the Extension Directory appears here 4 Using Form DX enter any updated information pressing Enter after each field NOTE If you change a subscriber s switch call coverage by changing the option Add User to AUDIX Voice Power Cover Group you must also update the Class of Service field on the Subscriber Adm...

Page 61: ...Cover Group b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 3 21 AUDIX Voice Power User Screen 7 Using Form DX enter any updated information pressing Enter after each field NOTE Do not re administer the AUDIX Voice Power button unless you want to add or move the location of the button If necessary using the updates on Form DX press cbbbc bbb F2 CHOICES to change the Add User to AUDIX Voice Power Cover Gr...

Page 62: ...CHG KEYS FRM MGMT FRM MGMT CANCEL CANCEL NEXTPAGE CHOICES CHOICES DISPLAY DB MGMT SAVE PREVPAGE HELP HELP b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 3 22 Subscriber Administration Screen Page 1 of 2 9 Using Form DA enter any updated information pressing Enter after each field 10 After you have entered all the data If you need to change any fax parameters for this subscriber press Page Down to contin...

Page 63: ...ished entering all updated information on this screen press cbbbc bbb F3 SAVE to save your changes 12 Press any key to return to the Extension Directory screen 13 If you wish to change any other subscriber s information repeat steps 3 11 otherwise press cbbbc bbb F6 CANCEL to return to the IS III Main Menu Renumbering an Extension for a Subscriber If you need to renumber a subscriber s extension f...

Page 64: ...wing the procedures given in the Adding a New Subscriber section provided earlier in this chapter Removing a Subscriber from AUDIX Voice Power FAX Attendant You can remove a subscriber from having AUDIX Voice Power FAX Attendant privileges and still keep the individual s profile in the Extension Directory by doing the following procedure This procedure will remove the subscriber from the Call Cove...

Page 65: ... sure to mark the deletion on Forms DX DA and DF from the AT T AUDIX Voice PowerTM FAX Attendant SystemTM Planning and Implementation document 1 From the IS III Main Menu move the cursor to Extension Directory and press Enter The Extension Directory Screen appears 2 Enter the extension number and press cbbbc bbb F1 DISPLAY 3 With the cursor in any field press cbbbc bbb F2 DELETE A display appears ...

Page 66: ...sor to AUDIX Voice Power FAX Attendant AVP FA and press Enter 3 At the AUDIX Voice Power FAX Attendant menu move the cursor to Subscriber Administration and press Enter The Subscriber Administration form appears 4 Press cbbbc bbb F8 CHG KEYS to display the alternate key labels then press cbbbc bbb F3 DB MGMT to display the options menu 5 Use or to highlight the Print option 6 Press Enter to select...

Page 67: ...ce Administrator s Name Fax Mail Fax Response Fax Call Answer Automated Attendant Information Service Message Drop Voice Mail Call Answer Extension PREV FRM Service Administrator Registration SAVE CHOICES CHG KEYS CHG KEYS CANCEL NEXT FRM b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 3 24 Service Administrator Registration Form 2 Using Form G type in the name and extension number of the subscriber s as...

Page 68: ...UDIX Voice PowerTM FAX Attendant SystemTM Planning and Implementation document To set the outcalling parameters follow these steps 1 Get your updated Form H from the AT T AUDIX Voice PowerTM FAX Attendant SystemTM Planning and Implementation document 2 At the AUDIX Voice Power FAX Attendant menu move the cursor to Outcalling Administration and press Enter The Outcalling Administration form appears...

Page 69: ...dify and remove fax distribution lists for individual subscribers Subscribers can create modify and remove their own lists using their telephones but these procedures can be tedious for large lists If any subscribers want long fax distribution lists give them a copy of Form RX to fill out A blank copy of Form RX is provided in the AT T AUDIX Voice PowerTM FAX Attendant SystemTM Planning and Implem...

Page 70: ...D b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 3 26 Fax Group List Administration Form 3 Using Form RX enter the voice extension for the subscriber and press Enter The cursor moves to the List ID field 4 Enter the List ID a numeric 5 Press cbbbc bbb F8 CHG KEYS to select the alternate keyset 6 Press cbbbc bbb F4 DISPLAY FAX Attendant displays the subscriber s name and private fax extension if any 7 Pr...

Page 71: ... Form 8 Press Enter to move the cursor from the page field to the phone numbers field 9 Enter the information from Form RX The maximum entries per list is 1 000 If you completely fill page 1 and need to start another page press cbbbc bbb F8 CHG KEYS to select the alternate keyset and press cbbbc bbb F5 NEXT PGE to add a blank page Press cbbbc bbb F8 CHG KEYS when you are finished 10 When you are f...

Page 72: ...rameters Administration menu move the cursor to Fax Group List Administration and press Enter The Fax Group List Administration form appears bbbbbbbbbbbbbbbbbbbbb HELP FRM MGMT NEXT FRM CANCEL CHG KEYS CHG KEYS CHOICES SAVE DISP GRP PREV FRM DISPLAY Fax Group List Administration Voice extension Name Private fax extension List ID b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 3 28 Fax Group List Administ...

Page 73: ...o continue You return to the Fax Group List Administration screen 11 Repeat steps 3 to 10 for any other lists 12 Press cbbbc bbb F6 CANCEL to return to the Fax System Parameters Administration menu 13 Press cbbbc bbb F6 CANCEL to return to the AUDIX Voice Power FAX Attendant menu Deleting a Fax Distribution List To delete a fax distribution list perform the following steps 1 At the AUDIX Voice Pow...

Page 74: ... Enter The cursor moves to the List ID field 4 Enter the List ID a numeric 5 Press cbbbc bbb F8 CHG KEYS to select the alternate keyset 6 Press cbbbc bbb F4 DISPLAY FAX Attendant displays the subscriber s name and private fax extension if any 7 Press cbbbc bbb F3 DISP GRP The Fax Group List Editing form appears 8 Press cbbbc bbb F8 CHG KEYS to select the alternate keyset 9 Press cbbbc bbb F3 DELET...

Page 75: ...gistered Service Administrator can change the voice prompts for a service For example only the Service Administrator for the Fax Call Answer service can change the Fax Call Answer prompts All voice prompts are administered from the Service Administration menu To access the Service Administration menu follow these steps 1 Dial the Voice Mail or the Automated Attendant Service number and wait for th...

Page 76: ...bbc bb 1 Administer Fax Call Answer Greeting cbbc bb 2 Administer Fax Response Prompts cbbc bb 3 Administer Subscriber Recorded Names cbbc bb 6 Return to Fax Mail Activity Menu cb bc b b cb bbc b bb R General Fax Mail Greeting Administration b bbbbbbbbbbbbbb NOTE If a customized greeting is desired you should customize the Voice Mail Greeting in AUDIX Voice Power since AUDIX Voice Power will be th...

Page 77: ...to stop recording 5 You may then do one of the following To approve your greeting press cb bc bb cbbc bb To play back your greeting press cbbc bb 2 ccbbbbcc bbbb 3 To re record your greeting press cbbc bb 2 ccbbbbcc bbbb 1 To delete your greeting press cb bc bb ccbbbbcc bbbb D 6 After approving your greeting press cb bbc b bb Y to select your custom greeting or press cb bbc b bb N to select the sy...

Page 78: ...ax Call Answer greeting follow these steps 1 See steps 1 4 in the General Fax Call Answer Greeting Administration procedure above 2 At the Fax Call Answer Greeting Administration menu press ccbbbbcc bbbb 0 Recording Custom Fax Call Answer Greetings To record a custom Fax Call Answer greeting follow these steps 1 See steps 1 4 in the General Fax Call Answer Greeting Administration procedure above 2...

Page 79: ...e so that you don t need to log in to the Fax Mail Service separately for each subscriber NOTE If you have already completed the Recorded Name Administration for AUDIX Voice Power you do not need to do this again for FAX Attendant To record subscriber names follow these steps 1 Log into the AUDIX Voice Power FAX Attendant system 2 Press cbbc bb 8 to go to the FAX Attendant Activity menu 3 At the F...

Page 80: ...imarily for Automated Attendant time outs where callers may not know exactly to whom they wish to talk The greeting should also be modified if no system operator is defined The General Mailbox greeting provided with AUDIX Voice Power is You will now be able to leave a message in a general mailbox You can press 0 to speak to an operator at any time If you know the intended recipient of your message...

Page 81: ...e General Mailbox Greeting Administration procedure above 2 At the Greetings Administration submenu select the greeting to be listened to by pressing cbbc bb 1 or ccbbbbcc bbbb 2 and press ccbbbbcc bbbb 0 Recording a General Mailbox Greeting Message To record a General Mailbox Greeting Message follow these steps NOTE You must be logged in as the General Mailbox extension 9999 to record the greetin...

Page 82: ... steps 1 See steps 1 3 in the General Mailbox Greeting Administration procedure above 2 At the Greetings Administration submenu press cbbc bb 3 to change the greeting in use Choose cbbc bb 1 to use the primary personal greeting Choose cbbc bb 2 to use the alternate personal greeting or Choose cbbc bb 3 to use the system greeting NOTE Fax Response voice prompt planning and administration procedures...

Page 83: ...form the steps listed in this chapter in the order in which they appear If you need to modify an existing service perform the steps listed in Accessing Fax Response and proceed to the section of this chapter titled Modifying Your Existing Fax Response Service Accessing Fax Response b bbbbbbb Before you can enter data you must log in and move to the AUDIX Voice Power FAX Attendant menu Logging In b...

Page 84: ...ems see the Integrated Solution III System Manager s Guide bbbbbbbbbbbbbbbbbbbbb SAVE CHG KEYS CHG KEYS Status Screen HELP Available Disk Space Connection to Switch Database Reconciliation last run on CANCEL Extensions changed Extensions added Extensions deleted Name Enter Name Press SAVE to continue DISPLAY b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 4 1 Status Screen 3 At the Status Screen type you...

Page 85: ... 4 The cursor is positioned at the AUDIX Voice Power FAX Attendant AVP FA option Press Enter to go to the AUDIX Voice Power FAX Attendant Main Menu NOTE If a password has been administered for the AUDIX Voice Power system the Password prompt appears Type your password and press Enter For security reasons your password does not appear on the screen as you type it The AUDIX Voice Power FAX Attendant...

Page 86: ...on Subscriber Administration Service Administrator Registration Voice System Parameter Administration Outcalling Administration Fax System Parameter Administration Fax Response Administration Fax Equipment Operations Automated Attendant Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 4 3 AUDIX Voice Power FAX Attendant Menu 6 At the AUDIX Voice Power FAX Attendant menu move the cursor to F...

Page 87: ...ction of this chapter titled Implementing a New Fax Response Service If you are making changes to your existing Fax Response service consult the section of this chapter titled Modifying Your Existing Fax Response Service Implementing a New Fax Response Service b bbbbbbb This section describes how to implement a new Fax Response service NOTE Be sure to administer the fax channels as documented in t...

Page 88: ...se Workspace Administration and press Enter The Fax Response Workspace Administration menu appears bbbbbbbbbbbbbbbbbbbbb Install Workspace Edit Workspace Copy Service into Workspace HELP FRM MGMT CANCEL CHG KEYS CHG KEYS Fax Response Workspace Administration Verify Workspace b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 4 5 Fax Response Workspace Administration Menu The workspace is used to create modi...

Page 89: ...se Main Menu Description __________________________ Menu Path ___________________________________ Menu Name ___________ 2 3 4 5 6 7 8 9 0 1 b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 4 6 Edit Workspace Edit Inactive Fax Messages Form 3 Transfer the data from your main menu worksheet FORM K to the screen As you enter your data keep the following things in mind You can enter an action in the Action fi...

Page 90: ...enu or a menu move the cursor to the menu you want to define and press cbbbc bbb F4 DEFINE A new workspace appears with the Menu Name and Path already filled in 2 Enter the data for this menu using the same techniques for entering data in the main menu 3 When you are finished entering the data press cbbbc bbb F3 SAVE You return to the main menu Notice that the in front of the menu you just defined...

Page 91: ... Number of Digits in Fax Code __ CHOICES SAVE FAX DEF SPCH ADM DEL MENU PRINT HELP FRM MGMT CANCEL CHG KEYS CHG KEYS Edit FaxMenu FaxMenu Name ____________ Description ______ FaxMenu Path _______________________________ Access Code ______ Calling Number Request ____ b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 4 7 Edit FaxMenu Form 2 Enter the data for the faxmenu from FORM N 3 When you are finished e...

Page 92: ... Notice that a appears before each fax file This signifies that the file has not been loaded yet 5 If you fill the entire screen with information press cbbbc bbb F5 NEXT PGE to access a blank screen 6 When you are finished entering the data press cbbbc bbb F3 SAVE You return to the previous Edit Workspace screen 7 Repeat these procedures for any other faxmenus in your service When you are finished...

Page 93: ...ow accessed AUDIX Voice Power FAX Attendant The system announces your name the number of held fax messages in your account if any the number of autoprinted fax messages if any and the number of voice mail messages if any AUDIX Voice Power FAX Attendant then recites the AUDIX Voice Power Activity menu 4 To hear the FAX Attendant Activity menu press cbbc bb 8 The following FAX Attendant Activity men...

Page 94: ...cb bbc b bb R Main Menu General Administration b bbbbbbbbbbbbbb The Main Menu explains a list of choices to the caller To administer the Main Menu perform the following steps 1 At the Fax Response Prompts Administration menu press cbbc bb 3 FAX Attendant presents the Fax Response Main Menu Administration menu Record Main Menu cbbc bb 1 Listen to Main Menu cbbc bb 0 Return to Fax Mail Activity Menu...

Page 95: ... computer is used to select the menu faxmenu or announcement within the workspace that is to be recorded The telephone is used for the actual recording of the voice messages and the fax machine is used for loading the fax messages You must record all announcements and messages for menus and faxmenus and also load all the fax messages for your Fax Response database When you are ready to begin recor...

Page 96: ...b R 7 At the Service Administration menu press cbbc bb 3 FAX Attendant presents the Fax Response Administration menu Administer Touch Tone Gate Prompt cbbc bb 1 Administer Fax Response Good bye Message cbbc bb 2 Administer Fax Response Main Menu cbbc bb 3 Administer Fax Response Workspace Menus cbbc bb 5 Faxmenus and Announcements Return to Fax Mail Activity Menu cb bc b b cb bbc b bb R 8 At the F...

Page 97: ...nnouncements Remember that an asterisk will appear at the beginning of any menu faxmenu or announcement name that has not yet been recorded The asterisk in front of the menu faxmenu or announcement name will disappear in the Speech Administration menu as soon as you record the menu faxmenu or announcement but will remain in the Edit Workspace form until you close the Speech Administration menu by ...

Page 98: ... press start on the fax machine The fax machine transmits the document to FAX Attendant 8 Once the fax is loaded into Fax Response the Fax Administration Message window disappears 9 Repeat steps 4 to 8 for any other fax messages you want to load into this menu 10 When you are done loading fax messages in this menu press cbbbc bbb F6 CANCEL 11 Press cbbbc bbb F8 CHG KEYS to access the alternate fun...

Page 99: ...ts NOTE You may want to keep unused fax messages for a later time 3 Type y A window appears informing you either that the installation was successful or unsuccessful 4 Press any key to continue If the installation was successful you return to the Workspace Administration menu If the installation was unsuccessful you return to the Edit Workspace form 5 After a successful installation it is a good i...

Page 100: ...pts menu from a Touch Tone telephone For a more detailed logging in procedure see the procedure in the beginning of this section To access this menu perform the following steps 1 Dial the Voice Mail or the Automated Attendant Service number and wait for the system to answer Since FAX Attendant is co resident with AUDIX Voice Power the system greeting for AUDIX Voice Power plays This is followed by...

Page 101: ... Menu for the Service Administration menu Administer Fax Mail Greeting cbbc bb 1 Administer Fax Call Answer Greeting cbbc bb 2 Administer Fax Response Prompts cbbc bb 3 Administer Recorded Names cbbc bb 6 Return to Fax Mail Activity Menu cb bc b b cb bbc b bb R 6 At the Service Administration menu press cbbc bb 3 FAX Attendant presents the Fax Response Prompts Administration menu Administer Touch ...

Page 102: ...sage be sure to include a prompt telling the user to Press 1 now To administer a custom Touch Tone Gate prompt perform the following steps 1 At the Fax Response Prompts Administration menu press cbbc bb 1 FAX Attendant presents the Fax Response Touch Tone Gate Prompt Administration menu Record custom Touch Tone Gate Prompt cbbc bb 1 Listen to custom Touch Tone Gate Prompt cbbc bb 0 Select between ...

Page 103: ...n the Touch Tone Gate Prompt General Administration section above 2 At the Fax Response Touch Tone Gate Prompt Administration menu press cb bc bb cbbc bb 3 At the prompt press cb bbc b bb Y to select your custom prompt or press cb bbc b bb N to select the system prompt Goodbye Message General Administration b bbbbbbbbbbbbbb The Goodbye message gives you an opportunity to personally thank the calle...

Page 104: ...cording 5 You may then do one of the following To approve your prompt press cb bc bb cbbc bb To play back your prompt press cbbc bb 2 cbbc bb 3 To re record your prompt press cbbc bb 2 cbbc bb 1 To delete your prompt press cb bc bb cb bbc b bb D 6 After approving your prompt press cb bbc b bb Y to select your custom prompt or press cb bbc b bb N to select the system prompt Selecting the Goodbye Me...

Page 105: ... address where the fax should be routed once it is received on the destination fax machine and the destination fax machine number If the destination fax machine number is not supplied for Alternate Delivery Destination fax messages the fax cannot and will not be sent However if the caller fails to correctly enter the voice telephone number the fax will be sent and the coversheet header will contai...

Page 106: ...ou attempt to answer Yes to the question before you have loaded a coversheet the system will not accept your response The Fax Response Coversheet is loaded into the Fax Response service like any other fax message 1 Make sure you are at the Fax Response Coversheet Administration screen 2 Press cbbbc bbb F8 CHG KEYS 3 Press cbbbc bbb F2 LOAD FX to load the coversheet fax message An Information scree...

Page 107: ...nstructions press Enter The Fax coversheet appears on your screen 3 Press cbbbc bbb F8 CHG KEYS 4 Press cbbbc bbb F6 CANCEL or Esc to return to the FAX Response Coversheet Administration screen Printing the Fax Coversheet To print the Fax coversheet from the FAX Response Coversheet Administration screen 1 Press cbbbc bbb F8 CHG KEYS 2 Then press cbbbc bbb F3 PRINT FX The Fax coversheet will be pri...

Page 108: ...ministration menu appears bbbbbbbbbbbbbbbbbbbbb Verify Workspace Install Workspace Edit Workspace Copy Service into Workspace HELP FRM MGMT CANCEL CHG KEYS CHG KEYS Fax Response Workspace Administration b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 4 10 Fax Response Workspace Administration Menu 3 Select Copy Service into Workspace and press Enter The Copy Service into Workspace menu appears NOTE When ...

Page 109: ...elect Edit Workspace Version of Fax Messages and press Enter A screen appears confirming that the working service has been copied into the workspace 5 Press any key to continue You return to the Fax Response Workspace Administration menu 6 From the Fax Response Workspace Administration menu select Edit Workspace and press Enter The Edit Workspace Edit Inactive Fax Messages screen appears displayin...

Page 110: ...ample after you enter an action in the Action field press the Tab or Enter key to move the cursor to the Object field The Backspace key allows you to move the cursor back to the previous field An appears before all announcements and faxes you enter in the Object field signifying that the voice message has not been recorded or the fax message has not been loaded A appears before all menus and faxme...

Page 111: ...menus you want to modify Modifying Deep Menus To modify a deep menu perform the following steps 1 From the Edit Workspace Edit Inactive Fax Messages screen press cbbbc bbb F8 CHG KEYS and then press cbbbc bbb F1 LST MENU The List Menus screen appears 2 At the List Menus option press Enter A list of all the existing menus appears 3 Use the UA or DA keys to move to the menu you wish to modify and pr...

Page 112: ...n appears confirming that you want to delete the menu 4 Type y The menu is deleted and the previous menu appears NOTE After you delete a menu the label of the deleted menu still appears in the previous menu of the Edit Workspace Edit Inactive Fax Messages screen However a appears before the label of the deleted menu signifying that it is undefined 5 Move the cursor to the corresponding Action fiel...

Page 113: ...select a faxmenu and press cbbbc bbb F4 DEFINE The Edit FaxMenu screen appears with the Faxmenu Name and Path already filled in bbbbbbbbbbbbbbbbbbbbb FaxMenu Path _______________ Access Code _______ Calling Number Request _______ SAVE FAX DEF SPCH ADM DEL MENU PRINT CHOICES Number of Digits in Fax Code _______ FaxMenu Name _______ Description _______ Edit FaxMenu CHG KEYS CHG KEYS CANCEL FRM MGMT ...

Page 114: ...X FAX ADM DISP PGE Comments Fax Messages b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 4 13 FaxMenu Message Administration Form 4 Enter the corresponding fax data from FORM O Notice that a appears before each fax file This signifies that the file has not been loaded yet 5 When you are finished entering the data press cbbbc bbb F3 SAVE You return to the previous Edit Workspace screen 6 Repeat these proc...

Page 115: ...o 4 for any other faxmenus you want to modify Removing Faxmenus To remove a menu perform the following steps 1 In your main menu or a menu select the faxmenu you want to remove and press cbbbc bbb F4 DEFINE The Edit FaxMenu screen appears 2 Press cbbbc bbb F8 CHG KEYS to access the alternate function keys 3 Press cbbbc bbb F6 DEL MENU to delete the faxmenu A screen appears confirming that you want...

Page 116: ...resses cbbc bb 1 The caller will hear this announcement followed quickly by the goodbye message NOTE This example assumes the Delivery to Alternate Destination Allowed option on the Fax System Parameter Administration screen is set to yes Example You would like to have option cbbc bb 5 on the Main Menu be a recorded announcement containing detailed instructions on how to use this service You would...

Page 117: ... or colored material into your Fax Response service these may come out best when using the Halftone feature on your fax machine Sixteen or more halftones are recommended for best output 4 Try using the Copy feature on your fax machine with a combination of different settings e g with and without halftones darken or lighten to see what comes out the best For example very small letters do not always...

Page 118: ...bbbb Figure 4 14 View Service screen 3 Press cbbbc bbb F8 CHG KEYS 4 Press cbbbc bbb F3 LST FAX The faxes currently residing in the system are listed 5 Position the cursor on the object of the fax you wish to view 6 Press cbbbc bbb F4 VIEW FAX The Fax View help screen appears describing how to view the fax and exit the view program 7 Press Enter to view the fax The fax message appears on the scree...

Page 119: ...e service make a backup copy of it for safe keeping This way if something happens to your system you can always re load your backup copy preventing any significant periods of downtime Backing up your Fax Response service will involve at least two 3 5 inch floppy diskettes one for the Fax Response administrative files and at least one for the Fax Response Speech files 4 37 ...

Page 120: ...b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb bbbbb ...

Page 121: ...ent log System Operation Starting the voice system The voice system starts automatically when the UNIX system boots At other times you must specifically start the voice system Stopping the voice system There are specific steps that you should follow to stop the voice system to properly save any administered information and to avoid cutting off calls in progress Displaying the System Status report ...

Page 122: ...information in case of a system failure Restoring backed up files In case of system failure you need to follow the restore procedures using the backup files you created Fax Equipment Operations Fax Channel Administration Fax Transmission Control Fax Equipment Diagnostics System Management Operations b bbbbbbb System management operations are primarily concerned with retrieving messages from the Ge...

Page 123: ...re logged automatically in an event log when problems or potential problems occur within the system It is a good practice to periodically review the errors in the log Appendix B Error Messages provides further details on the messages in the log and the corrective actions required To view the messages in the event log follow these steps 1 At the Console Login prompt type is and press Enter If a pas...

Page 124: ...formation on a particular message Also see Chapter 6 for more details on the information displayed in this report and how to establish option settings The format of the messages in the event log and a listing of the messages is included in Appendix B Error Messages 12 To return to the User Maintenance menu interface press cbbbc bbb F6 CANCEL repeatedly Using the Explain Command b bbbbbbbbbbbbbb An...

Page 125: ...er The Reports Administration menu is displayed 7 At the Reports Administration Menu move the cursor to System Reports and press Enter The System Reports menu is displayed 8 Press Enter to display the Event Log Report 9 Press the cbbbc bbb F8 CHG KEYS to show the alternate keys 10 Press the cbbbc bbb F3 EXPLAIN key The Explain form window is displayed 11 Type the error message identification numbe...

Page 126: ... instructions on how to interpret the status screen items see the Integrated Solution III System Manager s Guide 3 At the Status Screen type your name and press cbbbc bbb F3 SAVE The system records your name in the Status Screen Access Log The Integrated Solution III IS III Main Menu appears 4 At the Integrated Solution III menu move the cursor to User Maintenance and press Enter The User Maintena...

Page 127: ... the System Control menu Stopping the Voice System b bbbbbbbbbbbbbb There are specific steps you should follow to stop the voice system in order to properly save any administered information and to avoid cutting off calls in progress To stop the voice system follow these steps 1 At the Configuration Management menu move the cursor to System Control and press Enter The System Control menu appears 2...

Page 128: ...ecover from certain errors This procedure consists of stopping the voice system and then starting it To reset the voice system perform the following steps 1 At the Configuration Management menu move the cursor to System Control and press Enter The System Control menu appears 2 At the System Control menu move the cursor to Stop Voice and press Enter The Specify Wait Time form appears 3 If the defau...

Page 129: ...to enter your password In this case proceed to step 2 If no password has been administered the Status Screen appears proceed to step 3 2 At the Password prompt type your password and press Enter For security reasons your password does not appear on the screen as you type it in The Status Screen appears NOTE For comprehensive instructions on how to interpret the status screen items see the Integrat...

Page 130: ...vice status of the channel The following service states are possible On hook means the channel is on hook Offhook means the channel is off hook DIP means that a Data Interface Process DIP is processing a transaction on the channel Talking means the channel is playing speech Collect means the channel is collecting caller input CCA means the channel is classifying the call Transfer means the channel...

Page 131: ...s b bbbbbbbbbbbbbb After recovering from errors you may need to place voice channels back in service For testing you may wish to place voice channels manually out of service To change the state of a voice channel follow these steps 1 At the Configuration Management menu move the cursor to Voice Equipment and press Enter The Voice Equipment window appears 2 Press the cbbbc bbb F8 CHG KEYS function ...

Page 132: ... when there are very few incoming calls Use the backup procedures in the Integrated Solution III System Manager s Guide to back up the files Put the channels in the MANOOS state when backing up files and then change the channels back to INSERV after the backup is complete If channels are INSERV during a backup and the system is being used there is a chance that some messages may be lost if this da...

Page 133: ...reen type your name and press cbbbc bbb F3 SAVE The system records your name in the Status Screen Access Log The IS III Main Menu appears bbbbbbbbbbbbbbbbbbbbb AUDIX Voice Power FAX ATTENDANT AVP FA Integrated Solution III HELP Move to an item using arrow keys and hit Enter to select Call Accounting System CAS Extension Directory System Programming Maintenance Utility SPM User Maintenance Exit b b...

Page 134: ...T FRM CANCEL FRM MGMT CHG KEYS FAX Equipment Operations CHG KEYS HELP Fax Channel Administration Fax Transmission Control Fax Equipment Diagnostics b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 5 2 Fax Equipment Operations Screen Fax Channel Administration b bbbbbbbbbbbbbb When you select Fax Channel Administration from the Fax Equipment Operations window the Fax Channel Administration window displays ...

Page 135: ...Screen The states of equipment appearing in this window have the same meanings as their counterparts in AUDIX Voice Power They are INSERV in service FOOS facility out of service MANOOS manually taken out of service and BROKEN Change State of Fax Equipment b bbbbbbbbbbbbbb To change the state of your fax equipment 1 From the Fax Channel Administration window press cbbbc bbb F8 CHG KEYS to display t...

Page 136: ...this field In the Fax Equipment field enter either ca for Card or ch for Channel and press Enter or you can make your choices by pressing cbbbc bbb F2 CHOICES when the cursor is in this field In the Equipment Number field enter the equipment number or range and press Enter In the Change Immediately field enter yes or no You can make your choices by pressing cbbbc bbb F2 CHOICES when the cursor is ...

Page 137: ...rm is used to add or change phone extension numbers associated with fax equipment channels bbbbbbbbbbbbbbbbbbbbb PREV FRM NEXT FRM CHOICES SAVE HELP FRM MGMT CANCEL CHG KEYS CHG KEYS Administer FAX Line Extension Channel ______ Extension ______________ b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 5 5 Administer Fax Line Extension screen 4 In the Channel field enter the channel number and press Enter 5...

Page 138: ...he person who originated the transmission the destination of the transmission the time the fax was submitted the size in pages of the fax and the transmission status of each fax transmission The origin can be one of the following A subscriber who wants FAX Attendant to send a fax job to one or more destinations A subscriber who requests that FAX Attendant print one or more held fax messages A subs...

Page 139: ...Fax Transmission Control screen appears This screen lists every fax job currently in the system 2 Press cbbbc bbb F8 CHG KEYS to select the alternate key set 3 Move the cursor to the name of the subscriber whose job you want to cancel and press cbbbc bbb F2 REMOVE FAX Attendant prompts you to press y to remove the message or n to keep the message 4 Press y FAX Attendant notifies you that the messa...

Page 140: ...o n 1 where n is the number of fax cards installed in the system Acceptable values for channel numbers are 0 to 2n 1 or all 4 In the Immediate Diagnosis field enter either yes or no and press Enter You can make your choice by pressing cbbbc bbb F2 CHOICES when the cursor is in this field If immediate diagnosis is selected the cards boards are immediately seized from whatever they are doing and dia...

Page 141: ...FAILED Dialtone Test Fax Channel 1 Port 1 Passed Test Fax Channel 0 Port 0 Passed Test Diagnosing Fax Card 1 Diagnosing Fax Card 0 NEXTPAGE PREVPAGE Immediate Diagnosis Requested Fax Equipment Diagnostics Results CHG KEYS FRM MGMT CANCEL NEXT FRM PREV FRM HELP b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 5 7 Fax Equipment Diagnostics Results Screen The tests performed include check dma transfers check...

Page 142: ...age Fax subscriber usage Using the Reports window you can access system or FAX Attendant reports It is recommended that you generate and monitor these administrative reports on a regular basis This helps to ensure that the system is running properly and helps to avoid problems in the future To prevent any changes in the performance of FAX Attendant generate reports during times when there are very...

Page 143: ...he User Maintenance menu move the cursor to Voice System Administration and press Enter The Voice System Administration menu appears 3 At the Voice System Administration menu move the cursor to Reports and press Enter The Reports menu appears 4 Continue with the instructions that follow for the specific operation required Accessing FAX Attendant Reports bbbbbbbbbbbbbbbbbbbbb CHG KEYS FRM MGMT CANC...

Page 144: ...orts Menu b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 6 2 AUDIX Voice Power FAX Attendant Reports Menu 2 From the FAX Attendant window select the desired report and then either press Enter or press cbbbc bbb F8 CHG KEYS then press cbbbc bbb F1 DISPLAY to bring up the specified report on the screen FAX Attendant reports focus on how much space is currently available on the system how much space the va...

Page 145: ...to establish printer operations Fax Response Usage Report The Fax Response Usage Report contains the number of callers that have requested each of the fax messages in the Fax Response database This report lists the number of inquiries for each fax message in your database If you press cbbbc bbb F1 OPTIONS from the alternate keyset the Fax Response Usage Report will also list the calling numbers fo...

Page 146: ... Usage Report The Mailbox Usage Report provides information on the number of voice and fax messages and the disk space usage for each subscriber on the system including the mailbox size which is a variable in FAX Attendant R2 1 1 Subscribers who have exceeded two thirds of the page count limit designated to them for message storage are indicated with a WARNING note An OVER mark is placed by subscr...

Page 147: ... Transfers Cmplt number of user requested transfers that were completed Transfers Busy NA number of transfers that were either busy or not answered Fax Trnsfrs number of calls Automated Attendant has transferred Transfers Incplt number of incomplete transfers Fax Channel number of calls that have come in to Fax Mail or Fax Call Answer Att Cmplt number of forced transfers to a human attendant that ...

Page 148: ...Over Mailbox Limit Report window press cbbbc bbb F2 PRINT Make sure the Voice System has all the proper printer connections Refer to the AT T FACE documentation for additional information on how to establish printer operations Most Recent Audit The Most Recent Audit report lists any errors found while verifying the speech files during system startup It also lists status information reported during...

Page 149: ...m Reports CHG KEYS HELP b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Figure 6 3 System Reports Menu 2 Press Enter The Event Log Report appears 3 Press cbbbc bbb F8 CHG KEYS to display the alternate keyset and then press cbbbc bbb F2 DISPLAY to view the Event Log Report 4 Since the report consists of more than one page press cbbbc bbb F8 CHG KEYS to display the alternate keyset and use cbbbc bbb F2 PREVPAGE a...

Page 150: ...ng service at this moment INFORM informational no immediate action is necessary but the system s condition should be monitored STATUS status this is not an error and no action is necessary This is to inform you of a change of state within the system Time date and time when the error message was generated Sender originating software process messages are divided into subgroups according to the softw...

Page 151: ...explanation regarding the message specified Press cbbbc bbb F6 CANCEL twice to return to the Event Log Report window Target is currently not used by the Voice System Event Log Report Options With the cbbbc bbb F1 OPTIONS key in the Event Log Report window you can specify the system error messages that you want to include in the Event Log Report Press cbbbc bbb F8 CHG KEYS to display the alternate ...

Page 152: ...ntenance TRIP Tip Ring Input Process VROP Voice Response Output Process DIO Disk Input and Output Process ET Error Tracker DIP2 Voice Mail Database Interface Process DIP3 Reports Data Interface Process DIP27 DCP Communications Process DIP24 Switch Information Data Interface Process UNKNOWN Administrative Process DIP21 Message Delivery Process DIP31 Outcalling Data Interface Process FAX Attendant D...

Page 153: ...the Voice System has all the proper printer connections Refer to the AT T FACE documentation for additional information on how to establish printer operations Press cbbbc bbb F8 CHG KEYS to display the alternate key labels Then press cbbbc bbb F6 PRINT The version that is printed will be based on the current set of options specified for the Event Log Report 6 12 ...

Page 154: ...for additional boards that have been installed as part of the software packages You cannot fix hardware problems yourself but identifying them may be helpful so that the service personnel can bring appropriate materials Application operation problems When the system does not operate as anticipated there may be problems in the administration of the application or in the administration of the switch...

Page 155: ...T T Diagnostic Program User s Guide Document No 560 407 151 for comprehensive instructions on how to use the program If you have a Customer Test disk provided with your system use it to fully diagnose any problems To run the Customer Test diagnostics follow these steps 1 Insert the Customer Test disk supplied with the system into disk drive A 2 Boot the system by turning power ON or if the system ...

Page 156: ...gress on this card 5 Press y to continue 6 Press cbbbc bbb F3 SAVE to begin execution The diagnosis takes more than 60 seconds A working icon appears in the right hand corner of the screen The system searches for dial tones Loop Current on the boards and then informs you if each IVP4 6 board passes the test If any IVP4 6 board fails check to see if it is seated properly If that does not fix the pr...

Page 157: ...bbbbbbbbbbbbbb During installation of the FAX Attendant package you are prompted for a login for the voice administrator however one has not been created Stop the installation process by pressing the Delete key and create a login for the voice administrator bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Message Waiting Lamp will not turn on or off Check the switch administ...

Page 158: ...is transferring to a valid extension Make sure the person being trans ferred to is registered on the system If not check to see whether the system is administered to allow transfers to non registered numbers If the problem regards transferring to an operator check to see if an operator has been defined on both the Voice and Fax System Parameter screens bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb...

Page 159: ... correctly bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb User s messages appear to be truncated System terminates recording of name or greeting and message before user is finished A portion of the speech in the message being spoken by the user or played back by the system is simulating a touch tone The false touch tone stops the playback or recording which is in progress ...

Page 160: ...orrect determine if the user has been denied access the System Manager changed the password before allowing access bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Unable to leave messages Check to see if there is space available in the user s mailbox If not have the user clean up the mailbox Also check to see if there is space available on the disk Run the Message Space Usa...

Page 161: ... The switch interface software is not loaded or incorrectly loaded bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Service hour administration does not work properly The system date or time has been changed Use the date command to verify and if necessary correct the system date and time Then reset the voice system by stopping and restarting it After Daylight Saving Time ...

Page 162: ... simultaneous outcalling ports requested If not lower the number of simultaneous outcalling ports bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Many subscribers get messages about multiple logins to their mailboxes Stop and start the voice system bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Fax messages are not received by the system during eith...

Page 163: ...bove screen has the correct area code 3 Check to see if the Switch Account Code entry is set to yes in the Account Code Parameter Administration screen If it is set to yes a Check that the cor rect Feature Access Code is entered and is terminated by a sign if termination is required This code must be the same as set on the switch b Be sure the account code length on the Account Code Parameter Admi...

Page 164: ...e sure the printer is administered and enabled bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Fax message left in the system through Fax Mail does not appear in the correct mailbox When the mailbox of a subscriber is filled the FAX Attendant deposits the message in the Fax Mail administrator s mailbox or in the General Mailbox if it is enabled Check to see if the mailbox o...

Page 165: ...h fax channels may be incorrect Check the Fax Channel Administration screen to ensure all fax channels can be reached on the extension numbers associated with them See Verifying Extensions in Appendix B of the AT T AUDIX Voice Power Fax Attendant System Planning and Implementation document 2 One or more fax channels may be defective 3 The extension connected to a fax card is dead or cannot be reac...

Page 166: ...n and ensure that all fax channels can be reached on the extension numbers associated with them 3 One or more fax channels may be defective 4 The extension connected to a fax channel is dead or cannot be reached by transferring from one or more of the extensions connected to the voice channels 5 Caller may be calling from a non Group 3 fax machine 6 A wrong number may have been entered 7 The calle...

Page 167: ...s are assigned a service 3 Call each voice channel directly not through a calling group to determine if the problem is restricted to a specific channel or card a One or more channels on a voice card may be defective b One or more of the lines connected to the voice channels is dead c Ensure each voice channel is associated with the correct extension number This information is administered through ...

Page 168: ...ensions may have been reversed when administering the profile for that subscriber Every subscriber profile must contain a voice number If a real extension does not exist a unique imaginary one must be used b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Fax reception transmission failed in the middle of a job 1 If the failure is consistently at one place on a given pag...

Page 169: ...window contains At any given time only one of the windows in the work area is designated the active window It is usually the most recently opened window Also a scroll bar exists in most windows Located on the right side of the window the scroll bar may contain an upward pointing arrowhead and a downward pointing arrowhead These characters indicate whether there is additional data below or above th...

Page 170: ...ion or instructions too long to fit in the message line near the bottom of the screen Form windows are used widely throughout FAX Attendant They are similar to paper forms and provide assorted information all related to a single subject The typical form contains prompts describing the information to be provided and blanks where the information is to be filled in On line Help Most windows have a co...

Page 171: ...ve the cursor Del Delete bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Move to previous page Pg Up bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Move to next page Pg Dn bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb c c c c c c c c c c c c c c c c c c c c NOTE In a menu or list window press Home to move to the top or End to ...

Page 172: ...m selection function keys are described later in this section A menu window opens containing the choices available Selection then follows the standard menu window procedure described above Move the cursor to another blank or close the window to complete the entry The contents of the CHOICES menu vary depending on the situation When there are a limited number of choices the menu contains all valid ...

Page 173: ...d commands have blank screen labels Function Type of Window bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb Key Menu Form Text b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb F1 HELP HELP HELP b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb F2 CHOICES PREV PAGE b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb F3 SAVE NEXT...

Page 174: ... NEXT FRM Moves cursor forward from frame to frame bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb F6 CANCEL Closes the active window and cancels any additions deletions or changes made since the last SAVE was performed bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb NOTES If there is an activity in progress such as backing up files CANCEL does not i...

Page 175: ...The cursor is blinks on the top left corner of the window outline 2 Use the cursor movement keys to position the blinking cursor where you want the window to be moved 3 Press Enter to reposition the window Reshape Window Use this procedure to reshape the active window 1 From the Frame Management window select reshape and press Enter A blinking cursor appears on the top left corner of the window 2 ...

Page 176: ...et during system operation Press cbbbc bbb F7 CMD MENU to display the following two item menu window System Monitor Exit System Monitor is used to verify that each incoming telephone line and its associated Integrated Voice Power board is functional Through the System Monitor component you are able to see the Voice Channel Monitor display Exit immediately returns you to the screen in use before yo...

Page 177: ...the Explain Command in Chapter 5 to read the Event Log Report When an error message is read from the event log refer to this section to determine the user action to be taken If the recommended action includes contacting a field service representative call the appropriate customer support center for your telephone system In this case call the National Service Assistance Center NSAC at 1 800 628 288...

Page 178: ... the software process which outputs the messages Speech Processing Library SPPLIB messages 100 299 Transaction State Machine TSM Process controls transactions via script execution and commands messages 400 499 Voice Response Output Process VROP manages speech data base and downloads speech data to VRU messages 500 599 Error Tracker ET Process provides error history messages 600 699 Maintenance MTC...

Page 179: ...or data from a script running under TSM Voice Response Output Process VROP The VROP receives requests from a script running under TSM The VROP directs the operation of the IVP4 6 board in the playing or recording of speech data Maintenance MTC The MTC process receives requests to run diagnostics and system checks from both the system administrator and the error tracker ET process When MTC receives...

Page 180: ...riority Any variable fields within the message are shown enclosed within angle brackets and appear as actual strings or integers on the monitor or printer When a system message is generated for the first time within an hour it has the following format priority msg_id text time The following is a sample message CRITICAL 904 CS_C_FUSE Cabinet Fuse Blown 15 30 If a system message is generated repeate...

Page 181: ...wer System Some of the corrective actions must be performed by the System Manager or a field service representative These messages are identified whenever possible When a corrective action requires you to contact your field service representative you will in most cases need to talk to a software support individual because there may be a problem with the software or the way you have your system set...

Page 182: ...system are likely to follow soon Try stopping the Voice Power System and then restarting it If this is unsuccessful a reboot of the processor will correct the problem Transaction State Machine TSM Process b bbbbbbbbbbbbbb 401 TSM_RCV CRITICAL TSM Cannot Receive Msg ret integer errno integer TSM failed to receive a message from another process The value of the errno indicates the reason for the err...

Page 183: ...nteger TSM failed to open the specified script file This occurs if the script file does not exist The value of the errno indicates the cause of the error Ensure that the script file T file is in directory vs trans Script needs to be assigned Look up the value of errno in Intro 2 Introduction to Section 2 in the Programmer Reference Manual 407 TSM_BADSCRIPT MAJOR TSM Script string has Bad Format Th...

Page 184: ...caused by an invalid location or the program size has exceeded the maximum allowable limit Contact the provider of the application software that includes the script assigned to Channel 412 TSM_TSTART MAJOR TSM Cannot Start Transaction on channel channel string The script was loaded into memory but cannot start execution because the initial program counter PC value is incorrect 413 TSM_NO_SCPT_P MA...

Page 185: ... restart it If the failure persists contact your Field Service Representative 416 TSM_INVLD_MSG INFORM TSM Ignored Message from integer content integer chan channel string TSM did not process a message because it was inappropriate The message originator message content channel number and reason for not processing are specified TSM will continue execution after reporting the error This error does n...

Page 186: ...T MAJOR VROP Activity list is corrupted The activity list data structure in the VROP process is corrupted Restart the Voice System if this error continues 551 VROP_LRULIST MAJOR VROP speech buffer lru data structure is corrupted The speech buffer data structures are corrupted Restart the Voice System if this error continues 552 VROP_SBM_ERR INFORM VROP speech buffer usage count error The speech bu...

Page 187: ... device chan channel A hardware error on the indicated Voice System board has occurred Run diagnostics on the indicated board 573 VROP_NOSPACE CRITICAL No space available in file system string No free space is available in the indicated speech file system Remove any unneeded phrases It is possible that the speech file system is corrupted Run audit if you suspect file system corruption 574 VROP_BAD...

Page 188: ...occurred accessing a UNIX System message queue Restart the system to correct the problem 580 VROP_UNIXOPEN INFORM Error occurred opening UNIX system file string An error occurred when attempting to open the indicated UNIX System file Perhaps the file can be obtained from a recent backup 581 VROP_TIMEOUT INFORM VROP Timeout detected action integer A timeout error occurred These can occur because of...

Page 189: ...cted Restart the Voice System if the errors continue and contact your Field Service Representative for assistance 586 VROP_BADPHR MAJOR VROP phrase integer in talk file integer is bad The indicated speech phrase is corrupted Run audit when convenient The phrase will need to be recovered from a speech file system backup 588 VROP_NOTIMELIST INFORM VROP no timeout lists are available The timeout list...

Page 190: ...en serviced fast enough The system load is excessive Attempt to reduce the load on the system to prevent poor service to customers 593 VROP_FSOPEN INFORM Error opening file system string The system could not open the indicated speech file system This can be caused by a disk error or by some system error Run audit reboot the system or replace the bad disk if necessary 594 VROP_FSIO MAJOR Access err...

Page 191: ... state of its shared memory presumably for debugging purposes This should not occur spontaneously If it appears without being requested inform your Field Service Representative No need for immediate action 602 READ_DB STATUS Change to Error Rules Rcved by ET ET just reread its error rules file because it changed Informational Message no action is required because this is seen only during system de...

Page 192: ...ead Msg errno integer rc integer Something is wrong with the interprocess communication ET cannot receive messages Try stopping and restarting the system Call your Field Service Representative for assistance 608 ET_MSGSND CRITICAL ET Not Send Msg to string errno integer rc integer Something is wrong with the interprocess communication ET cannot send a message to the specified process Try stopping ...

Page 193: ...d to be a VAR error file The application specific error rules file is missing Contact the provider of the application software package that is installed 616 ET_SHMIT INFORM ET Shared Memory SHMEM ETCOUNTS Init ET initialized its shared memory Informational message no action required 617 ET_SHOWER STATUS ET Printing Rules as Requested This should not appear unless the user asks ET to print its rule...

Page 194: ...lid process entry it found in the bulletin board This message should be reported to your Field Service Representative 626 ET_STUCK MAJOR ET Noticed string integer to be Stuck ET noticed that the specified process was hung This error message will continue to appear until something is done about the process bulletin board entry Stopping and restarting the system should clear the bulletin board This ...

Page 195: ...mary to be displayed only when it receives new error messages since it last displayed the summary or all the time regardless of whether it receives any new messages The user made the request via the etset command 653 ET_PRIORITY STATUS ET set summary priority to string as requested The user ordered ET to set its summary priority level to the specified level via the etset command 654 ET_SUMSHOW STA...

Page 196: ...ror persists try stopping and restarting the Voice System 711 INV_TSMR INFORM MTC received invalid tsmr state integer mcont integer Maintenance received an invalid response from TSM The response has been ignored This is an indication of software problems If this error persists try stopping and restarting the Voice System 712 INV_MESG INFORM MTC received invalid message state integer morig integer ...

Page 197: ... an indication of system problems Try stopping and restarting the Voice System or rebooting the system 717 SYS_FAIL MAJOR MTC cannot string for card device return integer errno integer Maintenance failed a system call This is an indication of system problems Try stopping and restarting the Voice System or rebooting the system 718 NO_CLOCK MAJOR MTC cannot find clock on card device Maintenance dete...

Page 198: ...alid string area Maintenance detected invalid shared memory This is an indication of software problems Try stopping and restarting the Voice System or rebooting the system 726 OPN_FAIL CRITICAL MTC cannot perform a string Maintenance cannot open the tip ring driver This is an indication of software problems Try stopping and restarting the Voice System or rebooting the system 727 CLR_SEMA MAJOR MTC...

Page 199: ... device passes initial boot diagnostics you may then restore the device Data Base Initialization DBINIT b bbbbbbbbbbbbbb 1701 NO _DBFILE MAJOR NO string SHMEM File The system is unable to initialize its shared memory properly Call your Field Service Representative Tip Ring Interface Process TRIP b bbbbbbbbbbbbbb 2000 TRIP_OPEN CRITICAL TRIP Tip Ring Driver Open Failure Reason integer The Tip Ring ...

Page 200: ...ing Event Lost Base device lines integer Too many simultaneous events have occurred on the indicated boards for the Voice System to process DATA HAS BEEN LOST affecting service to callers on one or more channels System load may be too heavy If error continues reboot the system 2005 TRIP_SBRK tr MAJOR TRIP Break in string detected on channel channel A gap has been detected during a coding or voice ...

Page 201: ...e library Contact your field service representative for assistance 4002 LIB_MWLUNEX INFORM bad MWL event string The Fax Database library received an unexpected message concerning message waiting lamp updates For example if the DIP has requested a particular channel for MWL updates it does not expect to receive notice from TSM that some other channel has been granted to it If this message persists ...

Page 202: ...g failed ret code integer errno integer The Fax Database library encountered a problem while trying to send or receive an interprocess communication message The value of errno indicates the error reason Contact your field service representative for assistance 4009 LIB_PHRDEL INFORM cannot remove phrase integer due to overflow The Fax Database library was not able to ask VROP to delete a phrase fro...

Page 203: ...service representative 4014 LIB_UNKCALL INFORM unknown string extension string from integrated switch The Fax Database library was given a called extension for the call_answer service that it did not find in the database This message is printed only when such extension was determined through integration with the switch The probable explanation for the message is that the called party is not proper...

Page 204: ...ervice representative for assistance 4102 VMD_MWLUNEX INFORM bad MWL event string The FAX Attendant DIP received an unexpected message concerning message waiting lamp updates For example if the DIP has requested a particular channel for MWL updates it does not expect to receive notice from TSM that some other channel has been granted to it If this message persists contact your field service repres...

Page 205: ...ing failed ret code integer errno integer The FAX Attendant DIP encountered a problem while trying to send or receive an interprocess communication message The value of errno indicates the error reason Contact your field service representative for assistance 4109 VMD_PHRDEL INFORM cannot remove phrase integer due to overflow The FAX Attendant DIP was not able to ask VROP to delete a phrase from th...

Page 206: ...e representative 4114 VMD_UNKCALL INFORM unknown string extension string from integrated switch The FAX Attendant DIP was given a called extension for the call_answer service that it did not find in the database This message is printed only when such extension was determined through integration with the switch The probable explanation for the message is that the called party is not properly regist...

Page 207: ... representative 4202 F_FAXIO_DISABLE CRITICAL The Fax I O process on channel integer is out of service The Fax I O process on the specified channel has been taken out of service due to a problem The system must be stopped and restarted to recover this fax channel If this message persists contact your field service representative 4203 F_FAXLP_TERM MAJOR The Fax Print process has terminated unexpect...

Page 208: ...he fax message was removed If this message persists contact your field service representative 4208 F_MEMORY_FAIL MAJOR Cannot allocate memory for new Fax message The Fax Manager DIP could not allocate memory for a fax message The fax message was lost Contact your field service representative for assistance 4209 F_LINK_FAIL MAJOR Linking Fax message Job integer failed integer The Fax Manager DIP co...

Page 209: ...ified subscriber This error may be related to the F_LOOKUP_FAIL error 4214 F_TRANSFER_FAIL MAJOR Call transfer to fax channel integer ext string failed integer An attempt to transfer the call from a voice channel to a fax channel failed The caller was disconnected If this problem persists contact your field service representative 4215 F_RESERVE_FAIL INFORM Reserved fax channel integer was reassign...

Page 210: ... is incomplete the FAX Attendant system will deliver the partial message to the specified destination s The sender is responsible for resubmitting the rest of the fax message If this error occurs frequently the quality of the phone line should be checked Voice Mail Database DIP Error Messages 5000 VMD_SYSERR MAJOR string FAILED for string errno integer The Voice Mail Database DIP encountered a sys...

Page 211: ..._OUTERR INFORM asked to logout string already logged out A script requested that the Voice Mail Database DIP log out a subscriber who was not currently logged in If this message persists contact your field service representative 5005 VMD_SCRERR MAJOR script error on channel integer string The Voice Mail Database DIP has received bad input data from a script If this message persists contact your fi...

Page 212: ...ive 5010 VMD_REQERR MAJOR Failure for request integer from string integer The Voice Mail Database DIP encountered an error while trying to respond to a request This message will usually be accompanied by another Error Tracker message which provides more specific information Contact your field service representative for assistance 5011 VMD_MSGSRC INFORM message received from unexpected source integ...

Page 213: ...em persists contact your field service representative 5016 VMD_VROPERR MAJOR VROP problem string There was a failure for a request made to VROP by the Voice Mail Database DIP VROP encountered a failure while attempting to service the request or it may not have responded to the request If this problem persists contact your field service representative 5017 VMD_MDWARN MAJOR couldn t send MD warning ...

Page 214: ...system use fsck when the system is at single user level or a disk disk controller problem Contact your field service representative for assistance 5101 ADM_MSGERR MAJOR string failed with return code integer and errno integer The Administration process encountered a problem while trying to send or receive an interprocess communication message The value of errno indicates the error reason Contact y...

Page 215: ...ld service representative for assistance 5154 DCP_BADNAME INFORM string not found in the names to exts table A name which was received over the DCP link could not be found in the Voice Mail Database The name may not have been administered correctly via the Subscriber Administration window If this problem persists contact your field service representative 5155 DCP_BADTABLE MAJOR FAILURE building na...

Page 216: ...cess encountered a problem while trying to send or receive an interprocess communication message The value of errno indicates the error reason Contact your field service representative for assistance 5160 DCP_MSGSRC INFORM message received from unexpected source integer The DCP communications process received a message from an unrecognized process If this problem persists contact your field servic...

Page 217: ...ut of free space There may be a damaged file system use fsck when the system is at single user level or a disk disk controller problem Contact your field service representative for assistance 5201 RPT_MSGERR MAJOR string failed with return code integer and errno integer The Reports DIP encountered a problem while trying to send or receive an interprocess communication message The value of errno in...

Page 218: ...data from another process This error will usually occur when scripts send inappropriate report data to the report DIP Outcalling Error Messages 5250 OC_SYSERR MAJOR string FAILED for string errno integer The Outcalling DIP encountered a system error The value of errno indicates the error reason The error may be due to a corrupted file or directory or it may be due to a main memory problem Ensure t...

Page 219: ... send or receive an interprocess communication message The value of errno indicates the error reason Contact your field service representative for assistance 5255 OC_REQERR MAJOR failure for request integer from string integer The Outcalling DIP encountered an error while trying to respond to a request This message will usually be accompanied by another Error Tracker message which provides more sp...

Page 220: ... representative for assistance 5261 OC_SHMFAIL MAJOR Problem with shmem string The Outcalling DIP was unable to attach a shared memory segment Contact your field service representative for assistance 5262 OC_UNEX INFORM bad OC event string The Outcalling DIP received an unexpected message concerning the state of an outcall For example if the DIP has requested a particular channel for an outcall it...

Page 221: ... Field Service Representative if this occurs frequently 5302 FAXCNG_WARN WARNING Channel channel number not found FAX CNG DIP received a request to download coefficients to a channel that is not known according to the data in shared memory If the problem persists stop then start the system 5302 FAXCNG_WARN WARNING Channel channel number does not exist FAX CNG DIP received a request to download coe...

Page 222: ...CNG DIP could not attach shared memory and therefore cannot perform its function Reboot the system If the problem persists contact your AT T Field Service Representative 5303 FAXCNG_MAJOR MAJOR Could not malloc memory FAX CNG DIP could not allocate memory and therefore cannot perform its function Reboot the system If the problem persists contact your AT T Field Service Representative 5303 FAXCNG_M...

Page 223: ...ed memory but could not do so Stop the system and restart it using the stop_vs and start_vs commands If the problem continues shut the system down via the shutdown command and reboot the system If the problem persists contact your field service representative 5404 MSG_RECV_ERR MAJOR string The Switch Information DIP encountered a problem while trying to receive an interprocess communication messag...

Page 224: ...bbbbbbb bbbbb bbbbb FAX Attendant Menu Tree C b bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb FAX Attendant Menu Trees b bbbbbbb This appendix shows the user interface menus for FAX Attendant running with the MERLIN LEGEND TM Communications System C 1 ...

Page 225: ... b bbbbbbbbbbbbbbbbbb b B backing up Fax Response Service 4 37 backing up files 5 12 Broadcast 1 2 b bbbbbbbbbbbbbbbbbb b C Call Accounting Integration 1 4 call coverage paths 2 2 calling groups 2 2 Calling Number Request 6 4 calling numbers 6 4 canceling subscriber fax transmissions 5 19 change state of fax equipment 5 15 changing a subscriber profile 3 25 changing the greeting in use 3 48 changi...

Page 226: ...bbbbbbb b F failed delivery report 1 3 fax account code list administration 2 6 fax account code parameter administration 2 5 FAX Attendant login announcement 1 4 operating 5 6 FAX Attendant DIP error messages B 28 FAX Attendant features 1 2 Autoprinting 1 5 Broadcast 1 2 Call Accounting Integration 1 4 Delivery Report 1 3 Distribution List 1 3 Economy Delivery 1 3 Fax Machine Call Coverage 1 4 Gr...

Page 227: ... 1 6 features FAX Attendant 1 2 files backing up 5 12 restoring 5 12 forms fill in alternatives A 4 frame management A 6 function keys xi A 4 b bbbbbbbbbbbbbbbbbb b G general administration main menu 4 12 general fax mail greeting administration 3 42 general fax system parameters updating 3 7 general mailbox retrieving messages 5 2 general mailbox greeting administration 3 46 general mailbox greet...

Page 228: ...recording 4 12 returning 4 34 main menu general administration 4 12 Maintenance MTC process B 20 Master Controller verification 7 2 menu recording 4 13 menu administration workspace 4 13 menu selection A 3 menu trees FAX Attendant C 1 menus 3 2 administering 4 27 AUDIX Voice Power FAX Attendant 4 3 creating 4 8 4 28 modifying 4 28 modifying non deep 4 29 printing 4 8 removing 4 30 message waiting ...

Page 229: ...eiving faxes confidentially 1 4 recording a custom goodbye message 4 22 recording a custom touch tone gate prompt 4 20 recording a general mailbox greeting message 3 47 recording announcements messages 4 13 recording custom fax call answer greetings 3 44 recording custom fax mail greetings 3 43 recording faxmenu 4 13 recording menu 4 13 recording the main menu 4 12 refresh rate changing 5 11 refre...

Page 230: ...terface parameters 2 4 system management operations 5 2 system message format B 4 system message listings B 5 system messages B 1 system monitor displaying 5 10 system operations procedures 5 1 system parameters 2 4 updating 3 9 system planning review 2 1 system status displaying 5 8 b bbbbbbbbbbbbbbbbbb b T telephone switch 1 2 telephone switch interface 1 8 testing the fax response service 4 35 ...

Page 231: ...ror messages B 34 voice prompts custom 3 41 customizing 2 12 Voice Response Output Process VROP B 10 voice system logging in 4 11 resetting 5 8 starting 5 6 voice system parameter administration 3 8 b bbbbbbbbbbbbbbbbbb b W windows accessing A 1 workspace installing 4 16 workspace menu administration 4 13 IN 7 ...

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