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©2014 AT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587 All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.

Need more help?

Go online: Visit 

att.com/uversesupport

Call us: Dial 

800.288.2020

 and ask for “U-verse technical support.”

Specific Issues

I have a monitored home security system or health alarm.  

You will need to contact your home security and/or health alarm providers 
after completing all of the installation steps in this guide to ensure that their 
services have not been affected.

My Power indicator light turns red during the power up sequence. 

Don’t worry. This is a normal part of the power up sequence — 
just remember not to unplug the power cord or green data cable when the 
light is still red. At the end of the sequence, the Broadband and Service 
indicator lights will be solid green.

Where can I go for further installation assistance or to  
download the online support tool? 

For further installation assistance or to download the online support 
tool for features configuration, such as Wi-Fi networking service, go to 

uverseactivation.att.com

Why do I need to install phone line filters?  

Without a DSL filter, you may experience disruptions or hear static on the 
phone line. You may purchase additional filters (including wall mount filters) 
from the AT&T Store at 

att.com/equipment

 or at most electronics and 

computer stores. While AT&T services generally work with third-party devices, 
they are not specifically supported by AT&T. 

There’s static on the phone line. 

Make sure there are port filters properly installed on all phone devices, digital 
video recorders, monitored alarm systems, satellite systems, fax machines, 
cable systems, and any other devices plugged into a wall jack. 

Every time I try to browse a Web page, I get a message saying “Detecting 
Proxy Settings.”

 

In Internet Explorer, under Tools > Internet Options >Connections > Settings, 
uncheck any checked boxes and click OK.

 

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Having Trouble?

Many issues can be resolved in these simple steps:

  

Check your connections.

 Verify that cables, cords, and filters on all devices are connected as specified in Steps 

1

  

A

E

Make sure: 

 • The dual-port filter (optional) is plugged into the wall jack (and not the Wi-Fi Gateway).
 • The data cable is plugged into the DSL port on the dual-port filter.
 • Your phone cable is connected to the Phone port on the dual-port filter.

Cables usually make an audible “click” when secure. If connections are secure and you are still unable to 
connect to the Internet, try another wall jack. If you have traditional phone service, plug a phone directly into 
the wall jack to confirm dial tone.

Power down, then power back up.

 Shut down your computer, and unplug the black power cord and any other devices from the back of the 
Wi-Fi Gateway. Wait 15 seconds and then plug devices back in, making sure the Wi-Fi Gateway’s Power light  
is on. You should see a solid green Power light indicating a successful power connection (if the light is not on,  
try another electrical outlet). Then turn your computer back on.

Wait for blinking indicator lights.

 Wait for blinking indicator lights to turn solid green (may take up to two minutes), and then attempt  
to access the Internet.

Try another wall jack.

Disconnect the green data cable from the wall jack and the Wi-Fi Gateway from the electrical outlet. Move to 
another wall jack in the house. Plug the green data cable into the new wall jack and the power cord into an 
electrical outlet. Proceed with Step 

2

 (Power up) inside this guide to power up the Wi-Fi Gateway.

1

Additional AT&T U-verse information

Check out the User Guide online:

Go to 

att.com/uversegetstarted

 to watch a how-to installation 

video and more. 

Visit 

att.com/userguides

 to find an electronic version of this 

guide (ATT141210877-2/PnP NVG510 Internet Install Guide) and 
other support information.

What is your internet connection speed?

The 

AT&T Speed Test

 is available to help you gauge the performance 

of your online experience. Visit 

att.com/speedtest

 to determine the 

speed at which data is sent to or from your computer.

Manage your account: 

Go to 

att.com/myatt

 to manage your AT&T U-verse account . You  

can also visit 

att.com/manage

 to download the app.

¿Habla español? 

 

Por favor visite 

att.com/uverseguias

 para ver la informacion en 

español. También pueden ver la siguiente guía: ATT141210877-2  
(PnP NVG510 Internet Install Guide) para más detalles

.

ATT141210877-2

Gather materials needed for setup:

(PnP NVG510 Internet Install Guide) 

06/14

Your 4-digit passcode.  

You received a separate email and/

or letter confirming the 4-digit 

passcode you designated when 

placing your order

Packing slip

(Includes Service Activation Date 

and Account Number)

AT&T U-verse

High Speed Internet User 

Guide support materials 

User Guide

Gateway will come packed with stand attached.

Wi-Fi Gateway 

Ethernet Cable

(yellow)

Power cord

Data Cable  

(Green)

Dual-Port Filter

Single-Port Filters

ATT100070695

FPO

Before you begin:

1.  Check your service activation date.

Do not attempt to install your services until 

2pm or later

 on the date provided to you  

by AT&T. This date is also located on your  
packing slip.

2. Do you have a monitored home security system or 
health alarm?

See “Specific Issues” on the back of this guide.

Get started                    

Approximate installation time: 55 minutes

8pm

Watch a how-to installation video and more!

Download

 and install the 

free

 AT&T Code Scanner from your mobile app store.

Then scan the QR code to the left with your code scanner  

to view U-verse self-install videos.

AT&T High Speed  

Internet Service

 

Wi-fi Gateway

self-

installation 

guide 

Before installation: 

Do not attempt to install your services until 2pm 

or later on your service activation date. You can 

find this date on your packing slip.

2a

2b

3

What is your service activation date?

Do not attempt to install your service until 

2pm or later 

on your service activation date. 

You can find this date on your packing slip.

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