AT&T 6386 WGS, Installation And Maintenance Manual

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APPENDIX: System Messages
Introduction to System Messages
System messages are logged automatically in an error log when problems or
potential problems occur within the IVP System. The system administrator
can access the error log by choosing Error Summary from the System Report
window. When an error message is read from the error log, refer to this
sect ion to determine the user action to be taken. If the action requires you
to contact a “field service representative,” this means one of the-following:
•
If you are a field technician supporting a customer who has a
maintenance agreement or on a time and material charge basis, you are
the field service representative. If the problem is more serious than
those you routinely handle, contact the next “tier” of support.
•
If you are a VAR software or hardware support person assisting a
customer, you are the field service representative. If you cannot solve
the problem, contact the following organization:
– For System 25, call the National Systems Assistance Center (NSAC)
at 1-800-628-2888.
– For System 75, call the National Systems Support Center (NSSC) at
1-800-922-0354.
•
If you are a VAR administrator and the error message appears on your
machine, you are the field service representative. If you need assistance,
contact the following organization.
– For System 25, call the National Systems Assistance Center (NSAC)
at l-800-628-2888.
– For System 75, call the National Systems Support Center (NSSC) at
1-800-922-0354.
APPENDIX: System Messages
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