AT&T 6386 WGS, Installation And Maintenance Manual

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Application Operation Problems
This section will assist you in identifying and locating problems that occur
with the application rather than with the hardware. If a symptom in the
“Trouble Indication” column occurs, check the solution given in the “User
Response” column.
If problems continue, contact a field service representative for assistance.
Trouble Indication
During installation of the
AUDIX VP package, you are
prompted for a login for the
voice administrator; however,
one has not been created.
Message Waiting Lamp will
not turn on or off.
Messages cannot be left
because mailboxes are full.
User Response
Stop the installation process by
pressing the [Delete] and create
a login for the voice administrator.
Check the PBX administration of
the Message Waiting Lamp for that
extension to verify that it was
enabled. Also, make sure the
Message Waiting Lamp fields in
the System Parameter
Administration window are
correctly filled in.
For System 75, also check that a
service has been assigned to
channel 0 and that channel 0 is in
an “in service” state.
Message Space Usage reports
should be performed regularly.
Check for subscribers who are
approaching or exceeding the
message space limit. Have
subscribers delete old messages
regularly. Also, make sure the
Message Drop service is checked
and cleared on a regular basis.
(continued)
4-8 Configuration Testing and Troubleshooting