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18. Repair Service and Warranty Period
The In-line refractometer PRM-
100α is a complicated precision instrument consisting of optical (prism and
objective lens) and electronic parts.
Since it basically functions by interactions of the optical and electronic components, it is very difficult to
detect the cause of problems if there is something wrong in the refractometer.
Therefore, the PRM-
100α requires special knowledge of not only optics and electricity but also the
PRM-
100α itself for adjusting and repairing it.
Do not disassemble or perform any repair on the unit other than the basic inspection and replacement of
parts described in this operation manual.
The warranty of this unit is one year after the date of purchase. Any trouble detected during the warranty
period will be performed without charge.
After the warranty has expired, the cost of repairs will be subject to evaluation. Ask your ATAGO distributor
concerning this matter.
During the warraty period, if a person who has not taken the maintenance technology course at our
company and has opened and tampered with the components within the casing, the warranty will be
invalidated and a charge for repair will be assessed.
The prism is considered a consumable item. Therefore, any damage to the prism is not covered under the
warranty and is subject to a possible inspection fee. ATAGO does not warrant malfunctions resulting from
user's actions, regardless of the warranty period.
Any abuse, or use outside of the normal operations for this device will void this warranty.
●
Replacement Part Information
Please note that ATAGO cannot guarantee that replacement parts will be available after a unit has been
discontinued. ATAGO will make every effort to secure replacement parts for a period of at least seven
years after discontinuation of any product.
●
Periodic inspection service (charged)
We recommend having your PRM-
100α inspected periodically (once in two years, or so) to ensure
years of dependable and accurate use.
Ask your ATAGO distributor for more information and pricing for periodic maintenance.
●
Inspection, confirmation and replacement of performance parts
●
Inspection and adjustment of the span
●
Replacement of desiccant
ATAGO CO., LTD.
When contacting your preferred distributor regarding repairs or troubleshooting, please inform
them of the serial number of the unit.
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