Chapter 4: Troubleshooting
4-4
Firmware Update
What version of firmware do I have? How do I upgrade it?
• On the Home screen, press the Stop and then Play/Pause button to display the
firmware version (ex. system Rev:01.01).
Check the firmware version before the upgrade process. If the firmware is the
latest version, you will not need to update the firmware.
• Go to
Setup
>
System
>
System Update
to perform the firmware upgrade
process.
• If you are still unable to update the firmware, reset the system and perform the
updating process again.
• Download the O!Play Firmware Update manual and the latest firmware from
our support website at
http://support.asus.com
.
Wi-Fi and Internet connections
I cannot connect to the Wi-Fi network.
• Ensure that you have properly configured your Wi-Fi settings.
• Check the documentation that came with your router for the correct wireless
settings.
• The network you are trying to access may be protected, secured, or encrypted.
If you are trying to connect to a wireless local area network (WLAN), contact
your network administrator for the security and encryption settings.
When I searched for a Wi-Fi network, I found several networks, some
of which are encrypted. How do I connect to an encrypted network?
Contact your network administrator for the correct SSID (network name) and
encryption key or password for the wireless network you want to connect to.
Movies streamed via the Wi-Fi network does not run smoothly.
Possible causes may be:
• Slow connection or high Internet traffic.
• Interference from several sources such as other wireless network devices,
Bluetooth devices, wireless phones, or even microwave ovens.
• You may consider using wired connection instead of Wi-Fi connection.
There is too much lag while I am watching an online media website.
• Slow connection or high Internet traffic may cause this problem. Try watching
the online media during off-peak hours.
• You may have limited bandwidth usage on your network. Contact your Internet
Service Provider (ISP) to inquire about increasing your bandwidth for your
network connection.
