Asus A31AM-J User Manual Download Page 10

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*** DR

AFT 1 / 03-22-17 ***

ASUS Desktop PC

Keyboard x1

Mouse x1

Installation Guide

Power cord x1

Installation Guide x1

Warranty Card x1

DVD/SDVD/RDVD x1

(optional)

Dipole antenna x1 (optional) / Antenna x 1 (optional)

Package contents

• If any of the above items is damaged or missing, contact your retailer.

• The illustrated items above are for reference only. Actual product specifications may vary with

different models.

Summary of Contents for A31AM-J

Page 1: ...Desktop PC A31AM J F31AM J K31AM J K30AM K30AM J User Guide K30AM K30AM J A31AM J F31AM J K31AM J ...

Page 2: ...R A PARTICULAR PURPOSE IN NO EVENT SHALL ASUS ITS DIRECTORS OFFICERS EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOSS OF PROFITS LOSS OF BUSINESS LOSS OF USE OR DATA INTERRUPTION OF BUSINESS AND THE LIKE EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR PRODUCT SPE...

Page 3: ...20 Connecting microphone and speakers 21 Connecting multiple external displays 24 Connecting an HDTV 25 Chapter 3 Using your computer Proper posture when using your Desktop PC 27 Using the memory card reader 28 Using the optical drive 29 Chapter 4 Connecting to the Internet Wired connection 31 Wi Fi connection on selected models only 36 Chapter 5 Troubleshooting Troubleshooting 37 Appendix Windows...

Page 4: ...r Desktop PC OFF 57 Putting your Desktop PC to sleep 57 Entering the BIOS Setup 61 UsingWindows 10 Starting for the first time 63 Using the Windows 10 UI 64 Keyboard shortcuts 68 ASUS contact information ASUS contact information 70 ...

Page 5: ...harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with manufacturer s instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to rad...

Page 6: ... normes CNR exemptes de licence d Industrie Canada Le fonctionnement est soumis aux deux conditions suivantes 1 cet appareil ne doit pas provoquer d interférences et 2 cet appareil doit accepter toute interférence y compris celles susceptibles de provoquerun fonctionnement non souhaité de l appareil Canadian Department of Communications Statement This digital apparatus does not exceed the Class B ...

Page 7: ...luetoothWireless Compliance The antenna used with this transmitter must not be colocated or operated in conjunction with any other antenna or transmitter subject to the conditions of the FCC Grant Bluetooth Industry Canada Statement This Class B device meets all requirements of the Canadian interference causing equipment regulations Cet appareil numérique de la Class B respecte toutes les exigence...

Page 8: ...the power cable from the electrical outlet before relocating the system Seek professional assistance before using an adapter or extension cord These devices could interrupt the grounding circuit Ensure that your power supply is set to the correct voltage in your area If you are not sure about the voltage of the electrical outlet you are using contact your local power company If the power supply is...

Page 9: ...d for product and software updates ASUS websites The ASUS website provides updated information on ASUS hardware and software products Refer to the ASUS website www asus com ASUS LocalTechnical Support Visit ASUS website at http support asus com contact for the contact information of local Technical Support Engineer The User Guide is located in the following folder in your Desktop PC C Program File...

Page 10: ...on Guide x1 Warranty Card x1 DVD SDVD RDVD x1 optional Dipole antenna x1 optional Antenna x 1 optional Package contents If any of the above items is damaged or missing contact your retailer The illustrated items above are for reference only Actual product specifications may vary with different models ...

Page 11: ... these values are encapsulated in a stunningly futuristic and stylish system casing Read the ASUS Warranty Card before setting up your ASUS Desktop PC Getting to know your computer Illustrations are for reference only The ports their locations and the chassis color vary with different models ASUS A31AM J F31AM J K31AM J K30AM K30AM J 11 Chapter 1 Getting started ...

Page 12: ...nect USB 3 0 devices to USB 3 0 ports for a faster and better performance from your USB 3 0 devices MultiMediaCard MMC xD Picture XD Secure Digital SD High Capacity Secure Digital SDHC Memory Stick Pro MS PRO card slot Insert a supported memory card into this slot Headphone port This port connects to a headphone or speaker Supported by ASUS Audio Wizard Microphone port This port connects to a micr...

Page 13: ...controller limitations USB 3 0 devices can only be used under a Windows OS environment and after the USB 3 0 driver installation USB 3 0 devices can only be used for data storage We strongly recommend that you connect USB 3 0 devices to USB 3 0 ports for a faster and better performance from your USB 3 0 devices Microphone port This port connects to a microphone Headphone port This port connects to...

Page 14: ...or RATING 110 120V 220 240V 6A 3A 50 60Hz USB 3 0 ports These Universal Serial Bus 3 0 USB 3 0 ports connect to USB 3 0 devices such as a mouse printer scanner camera PDA and others DO NOT connect a keyboard mouse to any USB 3 0 port when installing a Windows operating system Due to USB 3 0 controller limitations USB 3 0 devices can only be used under a Windows OS environment and after the USB 3 0...

Page 15: ...s Front Speaker Out Line In port light blue This port connects to a tape CD DVD player or other audio sources Refer to the audio configuration table for the function of the audio ports in a 2 1 4 1 5 1 or 7 1 channel configuration Expansion slot brackets Remove the expansion slot bracket when installing an expansion card LAN RJ 45 port This port allows Gigabit connection to a Local Area Network LA...

Page 16: ...monitor Using the onboard display output ports Connect your monitor to the onboard display output port To connect an external monitor using the onboard display output ports 1 Connect a VGA monitor to the VGA port or a DVI D monitor to the DVI D port or an HDMI monitor to the HDMI port on the rear panel of your computer 2 Plug the monitor to a power source 16 Chapter 1 Getting started ENGLISH ...

Page 17: ...a USB mouse to the USB ports on the rear panel of your computer Connecting the power cord Connect one end of the power cord to the power connector on the rear panel of your computer and the other end to a power source ASUS A31AM J F31AM J K31AM J K30AM K30AM J 17 ENGLISH ...

Page 18: ...ng up your computer Turning your computer ON To turn your computer ON 1 Turn your monitor ON 2 Press the power button on your computer 3 Wait until the operating system loads automatically Power button Power button K30AM K30AM J A31AM J F31AM J K31AM J 18 Chapter 1 Getting started ENGLISH ...

Page 19: ...anels The USB ports allow you to connect USB devices such as storage devices To connect a USB storage device Insert the USB storage device to your computer Front panel K30AM K30AM J A31AM J F31AM J K31AM J Rear panel ASUS A31AM J F31AM J K31AM J K30AM K30AM J 19 ENGLISH Chapter 2 Connecting devices to your computer ...

Page 20: ...ce when data transfer is in progress Doing so may cause data loss or damage the USB storage device Removing a USB storage device Windows 8 1 To remove a USB storage device onWindows 8 1 1 From the Start screen click Desktop to launch the Desktop Mode 2 Click from the taskbar then click Eject Name of USB Drive 3 When the Safe to Remove Hardware message pops up remove the USB storage device from you...

Page 21: ...orts on both the front and rear panels The audio I O ports located on the rear panel allow you to connect 2 1 channel 4 1 channel 5 1 channel and 7 1 channel stereo speakers Connecting Headphone and Mic K30AM K30AM J A31AM J F31AM J K31AM J ASUS A31AM J F31AM J K31AM J K30AM K30AM J 21 ENGLISH ...

Page 22: ...Connecting 4 1 channel Speakers Connecting 2 1 channel Speakers Connecting 5 1 channel Speakers 22 Chapter 2 Connecting devices to your computer ENGLISH ...

Page 23: ...Connecting 7 1 channel Speakers LINE OUT ASUS A31AM J F31AM J K31AM J K30AM K30AM J 23 ENGLISH ...

Page 24: ...tors you are allowed to set display modes You can use the additional monitor as a duplicate of your main display or as an extension to enlarge your Windows desktop To set up multiple displays 1 Turn off your computer 2 Connect the two monitors to your computer and connect the power cords to the monitors Refer to Setting up your computer section in Chapter 1 for details on how to connect a monitor ...

Page 25: ...s display during POST The dual display function works only under Windows Connecting an HDTV Connect a High Definition TV HDTV to the HDMI port of your computer You need an HDMI cable to connect the HDTV and the computer The HDMI cable is purchased separately To get the best display performance ensure that your HDMI cable is less than 15 meters K30AM K30AM J A31AM J F31AM J K31AM J ASUS A31AM J F31...

Page 26: ...26 Chapter 2 Connecting devices to your computer ENGLISH ...

Page 27: ...ight of your chair to make sure that your knees are slightly higher than your hips to relax the backs of your thighs If necessary use a footrest to raise the level of your knees Adjust the back of your chair so that the base of your spine is firmly supported and angled slightly backward Sit upright with your knees elbows and hips at an approximately 90º angle when you are at the PC Place the monit...

Page 28: ... the memory card icon to access the data on it On Windows 10 if AutoPlay is NOT enabled in your computer click File Explorer from the Start menu and then double click the memory card icon to access the data on it Each card slot has its own drive icon which is displayed on the File Explorer screen 3 When finished right click the memory card drive icon click Eject and then remove the card Never remo...

Page 29: ...eft corner of Windows desktop then right click on the Start screen s thumbnail From the popup menu click File Explorer and then double click the CD DVD drive icon On Windows 10 click File Explorer from the Start menu then double click the CD DVD drive icon Removing an optical disc To remove an optical disc 1 While the system is on do either of the following to eject the tray Press the eject button...

Page 30: ...30 Chapter 3 Using your computer ENGLISH ...

Page 31: ...ort on the rear panel of your computer and the other end to a DSL cable modem 3 Turn on the DSL cable modem and your computer 4 Configure the necessary Internet connection settings Contact your network administrator for details or assistance in setting up your Internet connection For more details refer to the sections Configuring a dynamic IP PPPoE network connection or Configuring a static IP net...

Page 32: ...LAN 2 Turn on your computer 3 Configure the necessary Internet connection settings Contact your network administrator for details or assistance in setting up your Internet connection For more details refer to the sections Configuring a dynamic IP PPPoE network connection or Configuring a static IP network connection RJ 45 cable LAN 32 Chapter 4 Connecting to the Internet ENGLISH ...

Page 33: ... the Windows taskbar right click the network icon and click Open Network and Sharing Center From the Start screen click Desktop to launch the Desktop mode Windows 10 Do either of these two ways From the taskbar right click then click Open Network and Sharing Center From the Start menu click Settings Network Internet Ethernet Network and Sharing Center ASUS A31AM J F31AM J K31AM J K30AM K30AM J 33 ...

Page 34: ...s 3 Right click on your LAN and select Properties 4 Click Internet ProtocolVersion 4 TCP IPv4 and click Properties 5 Click Obtain an IP address automatically and click OK Continue to the next steps if you are using PPPoE connection 34 Chapter 4 Connecting to the Internet ENGLISH ...

Page 35: ...ons to complete the setup Configuring a static IP network connection To configure a static IP network connection 1 Repeat steps 1 to 4 of the previous section 2 Click Use the following IP address 3 Enter the IP address Subnet mask and Gateway from your service provider 4 If needed enter the preferred DNS Server address and alternative address 5 When done click OK ASUS A31AM J F31AM J K31AM J K30AM...

Page 36: ...to a wireless access point AP To increase the range and sensitivity of the wireless radio signal connect the external antennas to the antenna connectors on the ASUS WLAN Card Place the antennas on the top of your computer for the best wireless performance The external antenna is an optional item Wireless AP Modem 36 Chapter 4 Connecting to the Internet ENGLISH ...

Page 37: ...rams that are not responding 1 Simultaneously press Alt Ctrl Delete keys on the keyboard then click Task Manager 2 Select the program that is not responding then click EndTask If the keyboard is not responding press and hold the Power button on the top of your chassis until the computer shuts down Then press the Power button to turn it on I cannot connect to a wireless network using the ASUSWLAN C...

Page 38: ... connector cable Check if your monitor is plugged to a power source properly Refer to the documentation that came with your monitor for more troubleshooting information When using multiple monitors only one monitor has display Ensure that the both monitors are powered on During POST only the monitor connected to the VGA port has display The dual display function works only under Windows When a gra...

Page 39: ... photos To use this recovery option click Settings Update recovery Recovery from the Start menu select Refresh your PC without affecting your files and click Get started The picture on the HDTV is distorted It is caused by the different resolutions of your monitor and your HDTV Adjust the screen resolution to fit your HDTV To change the screen resolution OnWindows 8 1 Do any of the following to op...

Page 40: ...s not muted click and drag the slider to adjust the volume Connect your speakers to another computer to test if the speakers arer working properly The DVD drive cannot read a disc Check if the disc is placed with the label side facing up Check if the disc is centered in the tray especially for the discs with non standard size or shape Check if the disc is scratched or damaged The DVD drive eject b...

Page 41: ...puter s power cord is not properly connected Ensure that the power cord is properly connected Use other compatible power cord PSU Power supply unit problems Contact the ASUS Service Center about installing another PSU on your computer Display Problem Possible Cause Action No display output after turning the computer on Black screen The signal cable is not connected to the correct VGA port on your ...

Page 42: ...ct your Internet Service Provider ISP for the correct LAN settings Problems caused by the anti virus software Close the anti virus software Driver problems Reinstall the LAN driver Audio Problem Possible Cause Action No Audio Speaker or headphone is connected to the wrong port Refer to your computer s User Guide for the correct port Disconnect and reconnect the speaker to your computer Speaker or ...

Page 43: ...angs or freezes Hard disk drive failure Send the damaged hard disk drive to ASUS Service Center for servicing Replace with a new hard disk drive Memory module problems Replace with compatible memory modules Remove the extra memory modules that you have installed then try again Contact the ASUS Service Center for assistance There is not enough air ventilation for your computer Move your computer to...

Page 44: ...d the latest BIOS versions Computer is too noisy when in use The CPU fan has been replaced Ensure that you are using a compatible or ASUS recommended CPU fan There is not enough air ventilation for the computer Ensure that your computer is working in an area with good air flow The system temperature is too high Update the BIOS If you know how to reinstall the motherboard try to clean the inner spa...

Page 46: ...46 ...

Page 47: ...our Desktop PC As other settings appear select your country or region app language keyboard layout and time zone then tap Next 3 Carefully read the License Terms then tap I Accept 4 Follow the onscreen instructions to configure the following basic items Personalize Connect Settings Your account 5 After configuring the basic items the Windows 8 1 tutorial appears Watch this to learn more about Wind...

Page 48: ... Start screen appears after successfully signing in to your user account It helps organize all the programs and applications you need in just one place You can press the Windows key to launch the Start screen from any apps Windows apps These are apps pinned on the Start screen and displayed on tiled format for easy access Some apps require signing in to your Microsoft account before they are fully...

Page 49: ...tspots allow you to launch programs and access the settings of your Desktop PC The functions in these hotspots can be activated using your mouse Hotspots on a running app Hotspots on the Start screen Refer to the next page for the Hotspots functions ...

Page 50: ...t screen NOTE You can also press the Windows key on your keyboard to go back to the Start screen From the Start screen Hover your mouse pointer on the lower left corner then tap to go back to that app top Hover your mouse pointer until it changes to a hand icon Drag then drop the app to a new location NOTE This hotspot function only works on a running app or when you want to use the Snap feature F...

Page 51: ...pps from the Start screen using the following steps To move an app drag and drop the app to a new location Resizing apps Right click the app to activate its settings bar then tap and select an app tile size Unpinning apps To unpin an app from the Start screen right click on the app to activate its settings bar then click Unpin from Start Closing apps Move your mouse pointer on the top side of the ...

Page 52: ...he Start screen or to the Desktop mode taskbar Launching the All Apps screen On the Start screen click From the Start screen press Tab then press Enter on your keyboard Pinning an app on the Start screen 1 Launch the All Apps screen 2 From the All Apps screen right click an app to display its settings bar 3 From the settings bar click Pin to Start ...

Page 53: ... provide quick access for customizing the settings of your Desktop PC Launching the Charms bar When called out the Charms bar initially appears as a set of white icons The image above shows how the Charms bar looks like once activated Use your Desktop PC s mouse or keyboard to launch the Charms bar Move your mouse pointer on the upper or lower right corner of the screen Press C Charms bar ...

Page 54: ...ns via social networking sites or email Start This charm reverts the display back to the Start screen From the Start screen you can also use this to revert back to a recently opened app Devices This charm allows you to access and share files with the devices attached to your Desktop PC such as an external display or printer Settings This charm allows you to access the PC settings of your Desktop P...

Page 55: ... Snap bar Using Snap To use Snap 1 Use your Desktop PC s mouse or keyboard to activate Snap onscreen Using your mouse a Click on an app to launch it b Hover the mouse pointer on the top side of your screen c Once the pointer changes to a hand icon drag and drop the app to the right or left side of the display panel Using your keyboard Launch an app then press left or right key to place the first a...

Page 56: ...ng app D Launches the desktop E Launches the Computer window on the desktop F Opens the File search pane H Opens the Share pane I Opens the Settings pane K Opens the Devices pane L Activates the Lock screen M Minimizes all currently active screens P Opens the Second screen pane Q Opens the Everywhere search pane R Opens the Run window U Opens Ease of Access Center W Opens the Settings search pane ...

Page 57: ...s unresponsive press and hold the power button for at least four 4 seconds until your Desktop PC turns off Putting your Desktop PC to sleep To put your Desktop PC on Sleep mode press the Power button once Recovering your system Resetting your PC The Reset your PC option restores your PC to its factory default settings Back up all your data before using this option To reset your PC 1 Press F9 durin...

Page 58: ...ata before using this option Disconnect all external hard disk drives before performing system recovery on your Desktop PC to avoid restoring Windows on the wrong partition or drive 1 Press F8 during bootup 2 Insert the Recovery DVD into the optical drive On the End User License Agreement EULA screen click Accept 3 Select Reset your PC 4 Click Next 5 Select Only the drive where theWindows is insta...

Page 59: ...From the Control Panel s System and Security click Find and fix problems 3 Click Recovery Create a recovery drive 4 Click Copy the recovery partition from the PC to the recovery drive and then click Next 5 Select the USB storage device where you want to copy the recovery files 6 Click Next 7 Click Create Wait for a while for the process to complete 8 When the process is completed click Finish ...

Page 60: ...ngs Refer to the steps below to use this option Back up all your data before using this option This process may take a while to complete 1 Launch the Charm bar 2 Click Settings PC Settings Update and recovery Recovery 3 Scroll down to view the Remove everything and reinstallWindows option Under this option click Get Started 4 Follow the onscreen instructions to complete the reinstallation and rese...

Page 61: ...ettings may result to instability or boot failure We strongly recommend that you change the BIOS settings only with the help of a trained service personnel Quickly enter the BIOS Windows 8 1 boot time is quite fast so we developed the following ways for you to quickly access the BIOS Press the power button for at least four seconds to shut down your Desktop PC then press the power button again to ...

Page 62: ...62 Chapter 1 Using Windows 8 1 ENGLISH ...

Page 63: ...ress the power button on your Desktop PC Wait for a few minutes until the setup screen appears 2 From the setup screen pick your region and language that you want to use on your desktop PC 3 Carefully read the License Terms then tap I Accept 4 Follow the onscreen instructions to configure the following basic items Personalize Get online Settings Your account 5 Wait until Windows 10 finishes instal...

Page 64: ...apps people or websites You can launch the Start menu in two ways Click the Start button from the lower left corner of the taskbar Press the Windows Start key on your keyboard Pinning apps to the Start screen or taskbar To pin an app to the Start screen or taskbar 1 From the Start menu click All apps then select the app that you want to pin 2 Click Pin to Start or Pin to taskbar to pin your select...

Page 65: ...access Some apps require signing in to your Microsoft account before they are fully launched Click to restore the Start screen Moving apps on the Start screen You can move apps from the Start screen simply through dragging and dropping the app to your preferred location Unpinning apps from the Start screen To unpin an app from the Start screen right click on the app to activate its settings bar th...

Page 66: ...rt screen or taskbar right click the app you want to unpin 2 Click Unpin from Start or Unpin this program from taskbar to remove the app from the Start screen or taskbar Using theTaskView When you have several running apps you can click from the taskbar to display all your running apps and click on an app or item to launch it If task view is disabled click ShowTaskView button to display the task v...

Page 67: ...p PC s mouse or keyboard to activate Snap onscreen Using your mouse a Launch an app then drag and release on a screen corner to snap it in place b Snap another app to your preferred location on the screen Using your keyboard a Launch an app press and the arrow keys to select the direction where you want to snap the app in place b Snap another app using and the arrow keys ...

Page 68: ...unning app D Launches the desktop E Launches File Explorer F or W Activates the File search function H Launches Share I Launches Settings K Launches Media Connect L Activates the Lock screen M Hides all currently active screens to the taskbar P Your desktop PC is mirrored to your secondary monitor Q Launches Cortana R Launches the Run window U Launches Ease of Access Center X Launches a menu box o...

Page 69: ...allingWindows 10 Restoring your PC to its original factory settings can be done using the Remove everything and reinstall options in PC Settings Refer to the steps below to use this option Back up all your data before using this option This process may take a while to complete 1 From the Start menu click Settings Update security Recovery 2 Scroll down to view the Remove everything and reinstallWin...

Page 70: ...L America Address 800 Corporate Way Fremont CA 94539 USA Telephone 1 510 739 3777 Fax 1 510 608 4555 Web site http www asus com us Technical Support Support fax 1 812 284 0883 Telephone 1 812 282 2787 Online support http qr asus com techserv ASUS COMPUTER GmbH Germany and Austria Address Harkort Str 21 23 D 40880 Ratingen Germany Fax 49 2102 959931 Web site http www asus com de Online contact http...

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