AstroNova QuickLabel QL800, User Manual

Page: 99 / 172

Error Messages
QL-800 User Guide 99
Error 1004 - Unwind too Fast
The mandrel is moving faster than expected.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1) Press and release the power key to resume the job. Or press and hold the pause/resume
key to cancel the job.
Error 1005 - Out of Media
The media roll is empty.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1) Load media.
2) Press and release the power key to resume the job. Or press and hold the pause/resume
key to cancel the job.
Error 1006 - Cutter Jam
The cutter did not make it to the opposite side, or the cutter may not be moving.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1) Press and hold the power key on the operation panel for three seconds to turn the printer
off. On the rear of the printer, turn the power inlet switch off. Clear the obstruction in the
cutter area. On the rear of the printer, turn the power inlet switch on. Power on the printer.
2) If the cutter is not moving at all, remove media from the printer. Remove and then reinstall
the transport unit. Ensure it is fully inserted in the printer.
3) An electrical connection is not being made where the transport unit plugs into the printer.
Examine both connectors and make sure the connectors' pins are clean and not pushed in
or damaged.