AstroNova QuickLabel QL800, User Manual

Page: 97 / 172

QL-800 User Guide 97
6
Error Messages
Error 1001 - Paper Path Error
The printer did not move media into the proper position within the expected time.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1) Look for and clear a potential jam.
• If a jam is present, cut the media. Press and hold the pause/resume key to cancel the
job. Then clear the jam.
Cut a fresh edge on the media and then reload it. The remainder of the job can be sent
again.
• If no jam is present, press and hold the pause/resume key to cancel the job. Press and
release the feed key as needed until the last label printed is aligned with the exit.
Resend the print job.
Error 1002 - No Media at Pinch
Media is not detected at the loading pinch (where the media enters the printer). This error may
also occur if the mandrel rewinds freely for too long without being stopped by tensioned media.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1) Load media.
2) Press and release the power key to resume the job. Or press and hold the pause/resume
key to cancel the job.
3) If the job fails to resume or is canceled, turn the printer power off and disconnect the power
cable from the power outlet.