AstroNova QuickLabel QL800, User Manual

Page: 135 / 172

Troubleshooting
QL-800 User Guide 135
c) Remove the jam.
d) Inspect each star wheel on the assembly. Make sure the wheels spin freely on the
dowel pins, and the dowel pins are snapped into the bracket. If a star wheel is
misaligned or disconnected, remove the star wheel and its dowel pin. Then reinstall the
wheel in the bracket.
e) Reinstall the affected star wheel assembly by fastening the four screws. Make sure the
star wheel bracket is straight and not misaligned.
f) If you removed the star wheel assembly near the media entrance, plug in the sensor
harness.
If you are working with a newer model, move the harness under the protective cover.
Then fasten the two screws to secure the cover.
Caution: Do not overtighten these screws. The screws should just contact the cover.
Overtightening can result in 2017 / 2100 errors.
Removing a Media Jam in the Transport Area Inside the Printer
1 Power off the printer.
2 On the rear of the printer, turn the power inlet switch off.
3 Examine the printer interior. With the transport unit removed, you will be able to locate
media jams inside the printer.
4 If the jam is located in an accessible location, remove it.