AstroNova QuickLabel QL800, User Manual

Page: 133 / 172

Troubleshooting
QL-800 User Guide 133
5 If the jam is located between the input pinch rollers, you can remove a cover plate to access
the rollers.
a) Disconnect the roller cover plate [2] by removing the two screws [1]. Slide the plate
outward, and then up away from the printer. Removing the plate may require a small
amount of force because of the tight fit. Set the plate and screws aside.
b) Rotate the rollers [3] as necessary by turning the drive pulley [4]. Remove the jam when
it is accessible.
c) Position the roller cover plate [2] in the mounting location and install the two screws [1].
Installing the plate may require a small amount of force because of the tight fit.
Removing a Media Jam in the Transport Unit
Note: Before removing the transport unit, make sure that the media has been cut at the media
exit and under the transport entrance guide. See “Removing a Media Jam” on page 129.
1 Place the transport unit on a flat surface.
2 If the jam is located in an accessible location, remove it.
[2]
[1]
[1]
[3] [4]