AstroNova QuickLabel QL800, User Manual

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Error Messages
126 QL-800 User Guide
This may occur when using CQL Pro software. The corrective action is to reduce the size
of the image slightly. For example, if your label is 8” x 8”, then use a 7.980" x 7.980" image.
Error Occurs During Printing
The error occurs after the printhead moves into the print position and after media moves
forward to start printing.
1) In the General tab of the printer driver, if the Rotate 180° option is unchecked, check it and
reprint the label. Rotating the label by 180 degrees may prevent this error from occurring.
2) Media is tracking poorly. This may occur under the following conditions.
• Media is wound loose on the roll. Reload media and ensure media is tightly wound
around the roll.
Roll is not secure on the mandrel. Secure the roll and tighten the wing nut.
• Misalignment of unwind/rewind - If the media is not squarely aligned with the rewinder
inner flange, adjust the position of the rewinder as needed.
Loosen the thumb screws that fasten the rewinder to the bracket. Slide the rewinder
left/right as allowed by the adjustment slots until the media is squarely aligned with the
inner flange. Then tighten the thumb screws.
3) The transport speed is incorrect.
• Dry (sticky) ink under the transport unit belts is causing drag on the belts.
4) There is a star wheel malfunction.
• A star wheel is not spinning. Replace the affected star wheel or the star wheel
assembly.
• A star wheel has become unseated. Remove and reinstall the affected star wheel.
Proper operation is for the star wheel to spin on the dowel pin that snaps into the star wheel
bracket. If the bore in the star wheel is too tight, the star wheel will not spin.