AstroNova QuickLabel QL800, User Manual

Page: 102 / 172

Error Messages
102 QL-800 User Guide
Error 1009 - Can't Calibrate Media
The printer cannot read TOF marks.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1) Press and release the power key to clear the error.
2) Confirm the media meets specifications.
3) This message can occur when changing media types. For example, when switching to
reflective after the previous job was printed on gap material.
When switching material types, the job should be sent to the printer before loading the
media. There will be a brief delay before an error is produced due to unloaded media.
Media can be loaded during this time. If media is not loaded before the error is produced,
clear the error and re-attempt the load. The job will not be lost.
Error 100A - Main Side Door Open
The main side door was opened during a print job.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1) Close the door.
Press and release the power key to resume the job. Or press and hold the pause/resume
key to cancel the job.