Error Messages
QL-850 User Guide
75
Error 2004 - Unlicensed Printhead
A qualified electrical component is not being found by the system.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1.
Install a genuine QuickLabel printhead.
Error 2005 - Unusable Printhead
A qualified electrical component is not appropriate for the system.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1.
Remove the printhead using the printhead replacement function in the Parts
Replacement tab of the QL-850 Maintenance Utility.
Clean the electrical contacts on the printhead with a clean, lint-free cloth and isopropyl
alcohol.
Finish using the printhead replacement function but reinstall the same printhead.
2.
Replace the printhead.
Error 2006 - Printhead Unprimed
The printhead is detected as not primed.
The printhead is primed when you run the After Moving function in the Cleaning tab of the
QL-850 Maintenance Utility.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1.
If the printhead has been primed and used successfully and then this error occurs, the
printer may have been powered off using the power inlet switch on the rear of the printer
after priming.
Run the After Moving procedure in the Cleaning tab of the QL-850 Maintenance Utility to
re-prime the printhead. After priming the printer, turn the printer off with the power key on
the operation panel first for the settings to be saved.
Summary of Contents for QuickLabel QL-850
Page 1: ...U S E R G U I D E...
