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The Keypad is resetting – making a clicking sound as the window display disappears and reappears
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If Auto-Connect had been set to “NO”, the Location Selection menu will appear each time requesting you to startup
again.
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If Auto-Connect had been set to “YES” or “EXT”, the display will reappear wherever you left off. The clicking noise will
be annoying, but you will not lose functionality.
There are several potential causes and detailed solutions, which are outlined in the
our website in the Technical Support section.
The telescope slewed in the wrong direction toward the pier.
As long as you provide the mount with proper information, your telescope will slew safely from one part of the sky to
another. These are a few scenarios that can cause a problem:
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You did not start your first session at that location by following the appropriate procedure outlined in the manual.
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Your time or daylight savings is not set correctly (if it applies to your state or country). In the time & date menu, press
the “0” number button if daylight savings is not in effect (e.g. winter). Enter “1” if daylight savings is in effect (e.g.
summer). Remember to change this when we “spring forward” or “fall back”.
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For the GTOCP4 control box: When you selected your calibration star, the scope was set up on the wrong side of the
mount. Or, in conjunction with the daylight savings issue, if the daylight savings is set incorrectly and you choose a
star near the meridian, the scope may be on the wrong side of the mount according to the time set on the Keypad.
You must point to stars in the west when your telescope is on the east side of the mount and stars in the east when
your scope is on the west side. When the stars are high and close to the zenith, this can be tricky. However, you can
tell which side the star is on by looking at the “z” number in the upper right corner of the stars, then comparing that
number with the RA number of the star you choose. If the RA number is larger, the star is in the east. If your scope is
not on the correct side, the mount will not slew properly and the telescope could strike the pier/tripod.
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You identified a star incorrectly when you selected it.
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Your time setting sent to the mount by the computer may be inaccurate.
I pressed the Keypad button and it jumped ahead two steps.
This happens if you hold the button too long. Just give it a short press.
The power light goes out and the motors stop.
The voltage of your battery has probably gone below 10 volts.
The Time/LST Window doesn’t exit right away when I hit the menu button.
Please push and hold the menu button until you are brought back to the main menu. A quick push may not be recognized
right away in this menu since time is continually updating.
The Mount will not park correctly, nor will it point properly, it also indicates that an object is below the
horizon when I can clearly see it is not.
GTOCP4: This can occur if you did not enter your location, date and time data and follow the Normal Startup Procedure.
Every time you start up at a new location or change your time, you must follow the Normal Startup procedure to send vital
date, time and location data to your mount. Otherwise, it will be lost.
I am upgrading my Keypad from the website and the loader appears to be working but no data is appear-
ing on the window other than sending page x…
GTOCP4 only with versions prior to P01-01-14. In most cases this is caused by attempting to load the Keypad through the
bottom port on the control box. The Keypad MUST be loaded through top COM port on the control box or the load will fail.
If you have already attempted to load your Keypad in this manner and are only left with a blinking cursor on the window,