Appendix 3: Warranty information
To view ASTi's warranty, go to “Standard Terms and Conditions” at
.
3-1 Repairs and returns
To return equipment to ASTi, observe the following procedures:
1. Request a Return Material Authorization (RMA) number through the form on the RMA
User Account at
. ASTi's Production department cannot receive a
repair without an RMA number. The shipping label must also include the RMA number.
Any items received from customers without RMA numbers or appropriate contact inform-
ation will not be tested. After 60 days, ASTi reserves the right to scrap all hardware
received in this condition.
2. When packaging the equipment in question, make sure it is well-protected. Failure to prop-
erly package the equipment during shipping could void the warranty.
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Always double-box the device.
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The inner container should employ some semi-rigid, contour-fitting foam, while the
exterior container should use a more pliant, shock-absorbing material, such as styro-
foam peanuts.
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To prevent possible Electrostatic Discharge (ESD) damage, properly enclose the
device in an antistatic bag.
3. Do not send accessory pieces, such as rack mount kits, power supplies, or software. Only
include items that do not work.
4. Describe the problem, noting the following information:
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Serial number for the unit in question
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Point of contact information (i.e., name, telephone number, and equipment return
address)
Failure to include this information could extensively delay the return of equipment.
5. If you are an international customer, include the correct product value on all shipping doc-
uments. For proper harmonized tariff codes, contact ASTi. The customer is responsible
for duties, taxes, and fees incurred during shipment.
ASTi evaluates equipment free of charge and will not start work without prior customer
approval.
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AI-Bravo Technical User Guide (Rev. B, Ver. 0)