V3.5 14/08/19
UD0089
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4.13.4
TRAKA HANDHELD DEVICE TROUBLESHOOTING
When using the Traka Handheld Device you could encounter some common errors or problems, the list below
highlights these problems and references the cause.
LCD Error Message
Cause Of Error
If the Handheld Device does not power up when pressing the 'F1'
button then this means the battery is flat and needs to be charged
immediately.
This message will appear if a user has inserted a faulty iFob.
This message will appear if the iFob that has been inserted is not a
Blue or Yellow Traka iFob (i.e. Traka Black iFob or Clock iFob).
If the iFob is formatted for another application, i.e. for a Traka
Immobilisor function, then the display will cycle between these
messages until the iFob is removed. The ‘X’ will be replaced with the
error code or, for more common errors, a text description of the
problem.
If the iFob has already been transferred from another user, then the
display will cycle between these messages until the iFob is removed.
If the iFob is found to be a valid type then the next step is for the
user to identify themselves using the biometrics reader. The display
will show 'Place Finger On Reader'. The reader will light up red to
show that a request has been made to identify a finger print. If at this
stage there is a problem with the biometrics reader, the display will
show 'Reader Error X'. The ‘X’ will be replaced with the reader error
code or, for more common errors, a text description of the problem.
The unit will keep retrying to communicate with the biometrics reader
for as long as the iFob is left in the unit. If this message persists then
contact
quoting the error code or description.
This message will appear if the user fails to present their finger to the
reader before the finger acquisition timeout (default 10 seconds).
This message will appear is the presented finger is not recognised in
the Handheld Device.
