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80-9363-0001-020 Rev 7 08/17
Page 14
Troubleshooting
16
Error Codes for RED POWER LED flashes:
1 RED LED Flash:
Reset back to factory defaults by pressing and hold the POWER button until all LEDs
light up then release. The unit will reset and then the CLOSED LED will be flashing. Repeat Step 18 to
set Open and Closed Positions and Learn process.
2 RED LED Flashes:
24VDC power error too high or too low. Check incoming voltage to power supply
and from power supply to board.
3 RED LED Flashes:
An error occurred during the Learning process. If the door hit an obstruction, reset
to factory defaults by pressing and holding the POWER button until all LEDs light up, then release.
Repeat Step18 to set Open and Closed Positions and Learn process. If the door did not hit an
obstruction, inspect hinges or door / frame for excessive wear, misalignment, etc. Replace worn
components and repeat Step 18 to set Open and Closed Positions and Learn process.
4 RED LED Flashes:
Ensure all harnesses are plugged in and secure - focus on motor wires.
5 RED LED Flashes:
Ensure all harnesses are plugged in and secure - focus on harnesses attached to
the back plate board.
6 RED LED Flashes:
Ensure all harnesses are plugged in and secure - focus on main board harnesses.
7 RED LED Flashes:
Motor overheating.
8 RED LED Flashes:
Ensure all harnesses are plugged in and secure - focus on harnesses attached to
the back plate board.
9 RED LED Flashes:
TEMP connector on backplate not plugged in.