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5.2 Technical Support Procedures
If you have tried the troubleshooting procedures mentioned above and the
problems are still unsolved, please contact ASRock’s technical support
with the following information:
1. Your contact information
2. Model name, BIOS version and problem type.
3. System configuration.
4. Problem description.
You may contact ASRock’s technical support at:
http://www.asrock.com/support/tsd.asp
5.3 Returning Merchandise for Service
For warranty service, the receipt or a copy of your invoice marked with the
date of purchase is required. By calling your vendor or going to our RMA
website (http://www.asrock.com/support/index.asp?cat=RMA) you may
obtain a Returned Merchandise Authorization (RMA) number.
The RMA number should be displayed on the outside of the shipping
carton which is mailed prepaid or hand-carried when you return the
motherboard to the manufacturer. Shipping and handling charges will be
applied for all orders that must be mailed when service is complete.
This warranty does not cover damages incurred in shipping or from failure
due to alteration, misuse, abuse or improper maintenance of products.
Contact your distributor first for any product related problems during the
warranty period.
