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E3C224D4HM / E3C224D4HM-8R

33

English

Code

Description

00

Please check if the CPU is installed correctly and then clear CMOS.

0d

Problem related to memory, VGA card or other devices. Please clear 

CMOS, re-install the memory and VGA card, and remove other USB, PCI 

devices.

01 - 54

(except 0d),

5A- 60

Problem related to memory. Please re-install the CPU and memory then 

clear CMOS. If the problem still exists, please install only one memory 

module or try using other memory modules.

55

he Memory could not be detected. Please re-install the memory and CPU. 

If the problem still exists, please install only one memory module or try 

using other memory modules.

61 - 91

Chipset initialization error. Please press reset or clear CMOS.

92 - 99

Problem related to PCI-E devices. Please re-install PCI-E devices or try 

installing them in other slots. If the problem still exists, please remove all 

PCI-E devices or try using another VGA card.

A0 - A7

Problem related to IDE or SATA devices. Please re-install IDE and SATA 

devices. If the problem still exists, please clear CMOS and try removing all 

SATA devices. 

b0

Problem related to memory. Please re-install the CPU and memory. If the 

problem still exists, please install only one memory module or try using 

other memory modules.

b4

Problem related to USB devices. Please try removing all USB devices.

b7

Problem related to memory. Please re-install the CPU and memory then 

clear CMOS. If the problem still exists, please install only one memory 

module or try using other memory modules.

d6

he VGA could not be recognized. Please clear CMOS and try re-installing 

the VGA card. If the problem still exists, please try installing the VGA card 

in other slots or use other VGA cards.

d7

he Keyboard and mouse could not be recognized. Please try re-installing 

the keyboard and mouse.

d8

Invalid Password.

FF

Please check if the CPU is installed correctly and then clear CMOS.

2.10  Dr. Debug

Dr. Debug is used to provide code information, which makes troubleshooting even 

easier. Please see the diagrams below for reading the Dr. Debug codes.

Summary of Contents for E3C224D4HM

Page 1: ......

Page 2: ...r implied including but not limited to the implied warranties or conditions of merchantability or itness for a particular purpose In no event shall ASRock Rack its directors oicers employees or agents...

Page 3: ...ant to know more about ASRock Rack you re welcome to visit ASRock Rack s website at www ASRockRack com or you may contact your dealer for further information ASRock Rack Incorporation 6F No 37 Sec 2 J...

Page 4: ...ns 16 2 3 Half Width Server Motherboard Installation 17 2 4 Installing the CPU 20 2 5 Installing the CPU Fan and Heatsink 22 2 6 Installation of Memory Modules DIMM 23 2 7 Expansion Slots Mezzanine Ca...

Page 5: ...A Coniguration 49 3 3 8 Intel Server Platform Services 50 3 3 9 Serial Port Console Redirection 51 3 3 10 Voltage Control 53 3 3 11 Instant Flash 54 3 4 H W Monitor Screen Hardware Health Event Monito...

Page 6: ...n 65 Chapter 5 Troubleshooting 66 5 1 Troubleshooting Procedures 66 5 2 Technical Support Procedures 68 5 3 Returning Merchandise for Service 68 Chapter 6 Net Framework Installation Guide 69 6 1 Insta...

Page 7: ...in x 5 96 in 33 0 cm x 15 1 cm User Manual Support CD 1 x Motherboard Back Plate 1 x CPU Back Plate 2 x SATA3 Cables 60 cm 4 x SATA3 Cables 50 cm for E3C224D4HM only 2 x Mini SAS Cables 6G 60cm for E3...

Page 8: ...EZZ_MB1 and LSI_SAS_0_3 LSI_ SAS_4_7 When PCIE1 is populated the LSI SAS connectors are disabled Storage SATA Controller Intel C224 4 x SATA3 6 0 Gb s Support RAID 0 1 5 10 and Intel Rapid Storage Add...

Page 9: ...front LAN LED IPMB Header 1 TPM Header 1 Fan Header 5 x 4 pin ATX Power 1 24 pin 1 8 pin USB 2 0 Header 1 each supports 2 USB 2 0 ports Type A USB 2 0 Port 1 USB 3 0 Header 1 each supports 2 USB 3 0...

Page 10: ...it Server 2012 64 bit Server 2012 R2 64 bit Linux RedHat Enterprise Linux Server 5 9 6 4 32 64 bit CentOS 5 9 6 4 32 64 bit SUSE Enterprise Linux Server 11 SP3 32 64 bit FreeBSD 9 1 32 64 bit For Inte...

Page 11: ...ith this utility you can press the F6 key during the POST or the F2 key to enter into the BIOS setup menu to access ASRock Rack Instant Flash Just launch this tool and save the new BIOS ile to your US...

Page 12: ...RoHS 7 8 9 10 13 16 23 25 26 29 30 31 32 33 34 CLRMOS 2 ME_RECOVERY1 IPMB_1 1 22 28 15 REAR_FAN1 12 4 5 6 3 SATA_SGPIO1 1 14 11 USB3_2_3 1 1 AUX_PANEL1 17 24 27 Dr Debug 18 19 20 21 LAN1 CMOS Battery...

Page 13: ...PSU SMBus Connector PSU_SMB1 16 PSU Jumpers PSU_CLK_SEL1 17 PSU Jumpers PSU_DATA_SEL2 18 ATX Power Connector ATXPWR1 19 ATX 12V Power Connector ATX12V1 20 CPU Fan Connector CPU_FAN1 21 SATA SGPIO Con...

Page 14: ...eader NCSI_TX_EN1 36 NCSI Share NIC Header NCSI_CRS_DV1 37 NCSI Share NIC Header NCSI_CLK1 38 hermal Sensor Header TR1 39 Serial Port Connector COM1 he PCIE1 slot is shared with the MEZZ_MB1 and LSI_S...

Page 15: ...E3C224D4HM RoHS 7 8 9 10 13 16 23 25 26 29 30 31 32 CLRMOS 2 ME_RECOVERY1 IPMB_1 1 22 28 15 REAR_FAN1 12 4 5 6 3 SA TA_SGPIO1 1 14 11 USB3_2_3 1 1 AUX_PANEL1 17 24 27 Dr Debug 18 19 20 21 LAN1 CMOS Ba...

Page 16: ...nector PSU_SMB1 16 PSU Jumpers PSU_CLK_SEL1 17 PSU Jumpers PSU_DATA_SEL2 18 ATX Power Connector ATXPWR1 19 ATX 12V Power Connector ATX12V1 20 CPU Fan Connector CPU_FAN1 21 SATA SGPIO Connector SATA_SG...

Page 17: ...scription 34 NCSI Share NIC Header NCSI_CRS_DV1 35 NCSI Share NIC Header NCSI_CLK1 36 hermal Sensor Header TR1 37 Serial Port Connector COM1 he PCIE1 slot is shared with the MEZZ_MB1 For more details...

Page 18: ...USB3_1 LAN Port LED Indications here are two LED next to the LAN port Please refer to the table below for the LAN port LED indications Dedicated IPMI LAN Port LED Indications Activity Link LED Speed...

Page 19: ...e below for the LAN port LED indications LAN Port LAN1 LAN2 LED Indications Activity Link LED Speed LED Status Description Status Description Of No Link Of 10Mbps connection Blinking Data Activity Of...

Page 20: ...m E3C224D4HM 8R he PCIE1 slot shares lanes with the MEZZ_MB1 and LSI_SAS_0_3 LSI_SAS_4_7 slots PCIE1 Slot MEZZ_MB1 LSI_SAS_0_3 _4_7 x16 Disabled x8 x8 Disabled x8 x8 x8 For more details please refer t...

Page 21: ...E3C224D4HM E3C224D4HM 8R 15 English E3C224D4HM he PCIE1 slot shares lanes with the MEZZ_MB1 slot PCIE1 Slot MEZZ_MB1 x16 x8 x8 x8 For more details please refer to 2 7 Expansion Slots p 25...

Page 22: ...member to use a grounded wrist strap or touch a safety grounded object before you handle the compo nents 3 Hold components by the edges and do not touch the ICs 4 Whenever you uninstall any component...

Page 23: ...d EATX compliant chassis into a 2 node clusters immediately You can install both E3C224D4HM 8R E3C224D4HM into EATX supported server chassis with the bundled Motherboard Back Plate 1 Prepare the backp...

Page 24: ...18 English 3 Place one of the two motherboards into the chassis 4 Place the other motherboard into the chassis...

Page 25: ...E3C224D4HM E3C224D4HM 8R 19 English 5 Tighten the screws that secures the backplate to the chassis...

Page 26: ...check if the PnP cap is on the socket if the CPU surface is unclean or if there are any bent pins in the socket Do not force to insert the CPU into the socket if above situation is found Otherwise th...

Page 27: ...E3C224D4HM E3C224D4HM 8R 21 English Please save and replace the cover if the processor is removed he cover must be placed if you wish to return the motherboard for ater service 5 6 4...

Page 28: ...22 English 2 5 Installing the CPU Fan and Heatsink 1 2 1 2 C P U _ F A N...

Page 29: ...it 240 pin module Blue DDR3_B1 64 bit 240 pin module Blue Priority DDR3_A1 DDR3_A2 DDR3_B1 DDR3_B2 1 Populated Populated 2 Populated Populated 3 Populated Populated Populated Populated 1 For dual chan...

Page 30: ...24 English 1 2 3...

Page 31: ...plugged Please read the documentation of the expansion card and make necessary hardware settings for the card before you start the installation Step 2 Remove the system unit cover if your motherboard...

Page 32: ...nnectors are enabled and work at x8 bandwidth when the PCIE1 slot is not populated with a PCI Express graphics card and the mezzanine card slot is not populated with a mezzanine card either PCIE Conig...

Page 33: ...a 3 pin jumper whose pin1 and pin2 are Short when a jumper cap is placed on these 2 pins ME Recovery Jumper 3 pin ME_RECOVERY1 Default ME Recovery Mode PSU Jumper 9 pin PSU Jumper PSU_SMBus loads the...

Page 34: ...o the power status indicator on the chassis front panel he LED is on when the system is operating he LED keeps blinking when the system is in S1 S3 sleep state he LED is of when the system is in S4 sl...

Page 35: ...tatus indicator 2 pin LAN1_LED LAN2_LED hese two 2 pin headers allow you to use the Gigabit internet indicator cable to connect to the LAN status indicator When this indicator lickers it means that th...

Page 36: ...fan please connect it to Pin 1 3 Front Fan Connectors 4 pin FRNT_FAN1 4 pin FRNT_FAN2 4 pin FRNT_FAN3 FAN_SPEED FAN_SPEED_CONTROL GND FAN_VOLTAGE 1 2 3 4 Please connect fan cables to the fan connector...

Page 37: ...m Module TPM system which can securely store keys digital certiicates passwords and data A TPM system also helps enhance network security protects digital identities and ensures platform integrity Ser...

Page 38: ...5 pin BMC_SMB_2 5 pin BMC_SMB_3 BMC_SMB_PRESENT_1_N Power BMC_SMBCLK GND BMC_SMBDATA hese headers are used for the SM BUS devices Clear CMOS Pad CLRMOS2 CLRCMOS1 allows you to clear the data in CMOS...

Page 39: ...Problem related to IDE or SATA devices Please re install IDE and SATA devices If the problem still exists please clear CMOS and try removing all SATA devices b0 Problem related to memory Please re ins...

Page 40: ...e Please follow the order from top to bottom to install those required drivers herefore the drivers you install can work properly If you want to use RAID mode on SATA ports please make a copy of Seria...

Page 41: ...mary adapter handles all non TCP IP traic The Secondary adapter will receive fallback traffic if the primary fails If the Preferred Primary adapter fails but is later restored to an active status cont...

Page 42: ...ck on 3 1 1 UEFI Menu Bar he top of the screen has a menu bar with the following selections Item Description Main For setting system time date information Advanced For advanced system conigurations H...

Page 43: ...tion for the selected items Tab Switch to next function Enter To bring up the selected screen PGUP Go to the previous page PGDN Go to the next page HOME Go to the top of the screen END Go to the botto...

Page 44: ...2 Main Screen Once you enter the UEFI SETUP UTILITY the Main screen will appear and display the system overview he Main screen provides system overview information and allows you to set the system ti...

Page 45: ...vanced Screen In this section you may set the conigurations for the following items CPU Coniguration Chipset Coniguration Storage Coniguration Super IO Coniguration ACPI Conigura tion USB Coniguration...

Page 46: ...to enable in each processor package No Execute Memory Protection Processors with No Execution Memory Protection Technology may prevent certain classes of malicious bufer overlow attacks Intel Virtual...

Page 47: ...ost Mode allows processor cores to run faster than marked frequency in speciic conditions he de fault value is Enabled Energy Performance Use this item to conigure Energy Performance CPU C States Supp...

Page 48: ...o DRAM Frequency If Auto is selected the motherboard will detect the memory module s inserted and assigns appropriate frequency automatically You may also select other value as operating frequency DDR...

Page 49: ...wer Loss his allows you to set the power state ater an unexpected AC power loss If Power Of is selected the AC power remains of when the power recovers If Power On is selected the AC power resumes and...

Page 50: ...terface supports NCQ and other new features that will improve SATA disk performance but IDE mode does not have these advantages SATA Aggressive Link Power Management Use this item to conigure SATA Agg...

Page 51: ...ending on how many SATA ports you have you will see SATA_x x means number listed on the screen with its status indicated as SATA device Model Name or Not Detected Eneter either one of the options will...

Page 52: ...rt 1 Coniguration and you will see the followings Serial Port Use this item to enable or disable the onboard serial port Change Settings Use this item to select an optimal setting for Super IO device...

Page 53: ...u plan to use this motherboard to submit Windows certiication PCIE Devices Power On Use this item to enable or disable PCI devices to turn on the system from the power sot of mode Ring In Power On Use...

Page 54: ...for USB devices There are four configuration options Enabled Auto Disabled and UEFI Setup Only he default value is Enabled Please refer to below descriptions for the details of these four options Opti...

Page 55: ...0 Support Use this option to enable or disable legacy support for USB 3 0 devices he default value is Enabled 3 3 7 WHEA Coniguration WHEA Support Use this option to enable or disable Windows Hardwar...

Page 56: ...ish 3 3 8 Intel Server Platform Services Intel Server Platform Services Coniguration his item displays the information of the Intel Server Platform Services such as SPS version and ME FW Firmware stat...

Page 57: ...r and the host computer to which you are connected exchange information Out of Band Mgmt Management Port Use this item to select the port to be used for out of band management The options include COM1...

Page 58: ...the receiving bufers are full a stop signal can be sent to stop the data low Once the bufers are empty a start signal can be sent to restart the low Harware low uses two wires to send start stop sign...

Page 59: ...3 3 10 Voltage Control DRAM Voltage Use this to select DRAM Voltage he default value is Auto PCH Voltage Use this to select PCH Voltage he default value is Auto PCH 1 5 Voltage I O 1 5V Voltage Use de...

Page 60: ...isk or hard drive and launch this tool then you can update your UEFI only in a few clicks without preparing an additional loppy diskette or other compli cated lash utility Please be noted that the USB...

Page 61: ...Full On Manual and Automatic he default value is Full On REAR Fan 1 Setting his allows you to set the rear fan 1 s speed Coniguration options Full On Manual and Automatic he default value is Full On...

Page 62: ...ty cycle for each stage Smart Fan Temp Control Smart Fan Temp x x means 1 to 11 stage his allows you to set temperature for each stage Watch Dog Timer his allows you to enable or disable the Watch Dog...

Page 63: ...to set the system boot order Boot From Onboard LAN Use this item to enable or disable the Boot From Onboard LAN feature Setup Prompt Timeout his shows the number of seconds to wait for setup activati...

Page 64: ...Disabled he default value is Enabled CSM Parameters Use this option to conigure the parameters of OpROM execution boot options ilter etc Boot Option Filter Use this option to control what devices syst...

Page 65: ...or Password Set or change the password for the administrator account Only the administrator has authority to change the settings in the UEFI Setup Utility Leave it blank and press enter to remove the...

Page 66: ...y reset If Yes is selected all logged events will be erased When Log is Full Use this item to choose options for reactions to a full Smbios Event Log The options include Do Nothing and Erase Immediate...

Page 67: ...E3C224D4HM E3C224D4HM 8R 61 English All values changed here do not take efect until computer is restarted View Smbios Event Log his allows you to view the Smbios Event Log records...

Page 68: ...ion options Unspeciied Static and Dynamic Unspeciied BMC network parameters are conigured by BMC itself Static Manually enter the IP Address Subnet Mask and Gateway Address in the BIOS for BMC LAN cha...

Page 69: ...E3C224D4HM E3C224D4HM 8R 63 English BMC Mac Backup Tool Use this to restore BMC Mac from the backup When Dynamic or Static is selected do NOT modify the BMC network settings on the IPMI web page...

Page 70: ...rd Changes and Exit When you select this option the following message Discard changes and exit setup will pop out Select Yes to exit the UEFI SETUP UTILITY without saving any changes Discard Changes W...

Page 71: ...drive The CD automatically displays the Main Menu if AUTORUN is enabled in your computer If the Main Menu does not appear automatically locate and double click on the ile ASRSetup exe from the root fo...

Page 72: ...3 Check the settings of the 115V 230V switch on the power supply 4 Verify if the battery on the motherboard provides 3VDC Install a new battery if it does not If there is no video 1 Try replugging the...

Page 73: ...erify if the battery on the motherboard provides 3VDC Install a new battery if it does not 2 Conirm whether your power supply provides adaquate and stable power Other problem 1 Try searching keywords...

Page 74: ...invoice marked with the date of purchase is required By calling your vendor or going to our RMA website http www asrock com support index asp cat RMA you may obtain a Returned Merchandise Authorizati...

Page 75: ...perly it is required to install Net Framework Please follow the steps below to enable Net Framework feature on Microsot Windows Server 2008 R2 6 1 Installing Net Framework 3 5 1 For Server 2008 R2 1 D...

Page 76: ...70 English 3 Check the box next to Net Framework 3 5 1 and then click Next 4 Click Next to continue...

Page 77: ...71 5 Click Install to start installing Net Framework 3 5 1 6 Ater the installation completes click Close...

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