Aspire CombiMotion ACTIV CARE BEB046740, User Manual, Page: 18 / 19

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II. WHO IS COVERED BY THIS MATTRESS WARRANTY?
This limited mattress warranty extends to the original purchaser of an Aspire ComfiMotion Memory
Foam and/or Pocket Spring mattress who is located in Australia and complies with the products
intended use. All Aspire ComfiMotion warranties, including any implied warranties, are valid only for the
period of time the mattress is owned by the original purchaser of the mattress. The “original purchaser,”
for the purposes of this mattress warranty, is the first purchaser of the mattress from Aidacare or an
Aspire ComfiMotion approved second party distributor. Please retain a copy of your receipt as proof
of purchase. All Aspire ComfiMotion limited warranties are not transferable.
III. ASPIRE COMFIMOTION LIMITED MATTRESS WARRANTY AND RESPONSIBILITIES
Aidacare warrants the Aspire ComfiMotion mattresses in its original packaging sold to you against
the defects in material and workmanship set forth below (“defects”) for a period of:
• 10 Years for Aspire ComfiMotion Memory Foam Mattress or,
• 5 Years for Aspire ComfiMotion Pocket Spring Mattress
from the time your mattress is purchased by you, when the mattress is used normally for its
intended purposes and on a bed base that is structurally capable of supporting the weight
of the mattress and user(s).
IV. WHAT IS COVERED?
Defects covered by this limited mattress warranty include:
MEMORY FOAM POCKET SPRING
ü
Deterioration causing the mattress to
have a visible indentation greater than
25 millimetres that is not associated
with an indentation or sag which results
from use of an improper or unsupportive
foundation or adjustable bed base.
Normal wear requires that a mattress be
continuously supported by a matching
foundation or adjustable bed base with
a proper bed frame sufficient to support
the collective weight of the mattress
and foundation.
ü
Deterioration causing the mattress to
have a visible indentation greater than
32 millimetres that is not associated
with an indentation or sag which results
from use of an improper or unsupportive
foundation or adjustable bed base.
Normal wear requires that a mattress be
continuously supported by a matching
foundation or adjustable bed base with
a proper bed frame sufficient to support
the collective weight of the mattress
and foundation.
ü
Any physical flaw in the mattress that
causes the foam material to split or crack,
despite normal usage and proper handling.
ü
Coils or wires that protrude or have torn
the fabric.
ü
Any manufacturing defect in the assembly
of the Aspire ComfiMotion Memory Foam
Classic or the Multistretch Pressure Care
mattress cover that may affect the
products performance.
ü
Coils or wires that are loose or broken.
The Aspire ComfiMotion Memory Foam Mattress is strictly intended for domestic use only. This product
is NOT intended for hoteling, commercial, hospital, specialised or commercial care usage, prevention or
treatment of pressure injuries. It is strongly recommended to consult an Occupational Therapist and/or
health professional for prescribed and specialised care solutions.
V. EXCLUSIONS
The Aspire ComfiMotion limited mattress warranty
does not include:
A normal increase in softness of the foam pressure-relieving material or pocket spring coils which
does not affect the pressure-relieving and/or supportive qualities of the mattress.
Comfort preference.
The defect is caused as a result of the product being bent, squeezed, exposed to cold temperatures
or damp conditions for a period of time causing the material to tear or permanently deform.
The product has been wet, soaked or exposed to harsh climate conditions such as flooding or humidity,
against Aidacare’s recommendations.
The mattress or mattress cover is found to be very stained, soiled and/or otherwise unhygienic.
The product has been altered or repaired without the Aidacare’s prior permission.
The use of mattress on base slats more than 75 millimetres.
Physical abuse or damage to the structure and/or cover material, including but not limited to, burns,
cuts, tears, heat or liquid damage (including bleach or products containing such), or stains; provided,
that the defect is caused by such abuse or damage.
Minor manufacturing anomalies that do not impact the performance of the mattress
(including mis-stitching on quilting and/or the cover).
Any mattress (whether manufactured by Aidacare or not) sold by resellers who are not authorised retailers.
Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously
owned”, or any other similar wording indicating that the mattress is not “new” or of “first quality”, or has
previously been purchased or used by another consumer.
In the event of a defect, Aidacare’s sole and exclusive liability and your sole remedy under this limited
mattress warranty will be, at Aidacare’s discretion, to provide a replacement mattress or mattress cover,
subject to your fulfilment of “Your Responsibilities” below. Aidacare will endeavour to replace
the product from the same line. However, should the mattress or mattress cover be discontinued
or unavailable, a substitute product will be issued as the replacement. The replacement mattress
or mattress cover may vary in colour, style or design from the original product purchased.
VI. YOUR RESPONSIBILITIES
In the event of a defect and in order to get the benefit of this limited mattress warranty, you must
return your mattresses to the original place of purchase and provide Aidacare or an Aspire ComfiMotion
approved second party distributor with proof of the original date of purchase. Should shipping costs be
required to return your mattress, you will not be responsible for those costs.
Evidence of a defect and any claims must be sent to place of purchase (Aidacare or an Aspire
ComfiMotion approved second party distributor) before the limited mattress warranty expires.
CONSUMER WARRANTY AGAINST DEFECTS:
Aspire does not warrant against excessive or incorrect use, modification or any situation that could
not be deemed as fair wear and tear. This is a back to base warranty and does not cover freight costs
pertaining to the return of any items under warranty. Aspire acknowledges and conforms to all ACCC
guidelines around consumer rights.
Aspire will not warrant the safety and or correct functioning of products where any original components
have been changed or modified by non-Aspire approved and trained service and maintenance staff or
external providers. Furthermore, safety is not guaranteed where components have been replaced with
non-original Aspire approved parts. If any faults are detected upon receipt of this product please contact
Aspire. Any faults that are detected during normal use should be reported to Aspire immediately to
determine if warranty conditions apply and if so, the necessary repair or replacement work to be completed.