24
PROBLEM
SOLUTION
Pump will not
connect with
mattress
• Check mattress and pump are compatible, only Aspire pumps are to be used
with this system
• Check plastic transport cap has been removed and ensure the connection is
not broken
• If problem persists, contact your Aspire dealer
Pump not working
• Check pump is connected to mains power
• Check power switch is in the ON position
• If problem persists, contact your Aspire dealer
Power failure
• Check pump is connected to mains power
• Check power switch is in the ON position
• If problem persists, contact your Aspire dealer
Low pressure LED
light flashing/alarm
is going off
• Check CPR valve is in CLOSED position
• Check air hoses/tubes are tightly secured
• Check all coupling connections along the mattress are secured
• If problem persists, contact your Aspire dealer
Pump is on but
mattress will not
alternate
• Ensure the mattress is inflated
• Check if ALTERNATING mode is ON
• Check if SERVICE REQUIRED LED, if yes, contact your Aspire dealer
Alarm is sounding
• Press mute for system to be verified
• If alarm continues to sound, contact your Aspire dealer
Noisy pump
• Check pump is mounted correctly and flat against FOOT end of bed
• If noise persists, contact your Aspire dealer
Bottoming out but
no alarm
• Check pressure setting is correct for specific patient, adjust comfort dial
according to the patient weight range table on page 16
• Refer to ‘Low pressure light flashing/alarm is going off’ point above
• If the problem persists, contact your Aspire dealer
10. TROUBLESHOOTING
As a quick reference tool, refer to the troubleshooting sticker on the base of the Pump casing for
quick solutions. Always refer to the user manual where possible.