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Aspire 3020/5020 Series

Service Guide

PRINTED IN TAIWAN

Service guide files and updates are available

on the ACER/CSD web; for more information,

please refer to

http://csd.acer.com.tw

Summary of Contents for 3020 Series

Page 1: ...Aspire 3020 5020 Series Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw...

Page 2: ...II Revision History Please refer to the table below for the updates made on Aspire 3020 5020 service guide Date Chapter Updates...

Page 3: ...ect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or license...

Page 4: ...bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures...

Page 5: ...NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN OR...

Page 6: ...VI...

Page 7: ...80M and SB400 chipset T 256 512 MB of DDR333 memory upgradeable to 2 GB using two soDIMM modules Display T Thim Film Transistor TFT displaying at t15 0 XGA 1024 x 768 t15 0 SXGA 1400 x 1050 t15 4 WXGA...

Page 8: ...Up wireless technology support T WPAN manufacturing option integrated Bluetooth Human centric design and ergonomics T Rugged yet extremely portable design T Stylish appearance T Full size keyboard wit...

Page 9: ...51 52 17 16 16 ATI PCI Express x16 DDR 333 400 8 9 10 TSP2220A 1 Slot Cardbus 1 1394 CardReader 28 PCMCIA I F PCI 7411 TI 28 PCMCIA SLOT 1394 4pin Conn Support TypeII PWR SW 26 27 28 IDT CV137 PIDE DV...

Page 10: ...Connector 7 3 in 1 Connector 2 Bluetooth Board Connector 8 Speaker Connector 3 LCD Cable Connector 9 Internal Microphone Connector 4 LED Board Connector 10 Modem Board Connector 5 Lid Switch 11 Touch...

Page 11: ...onnector 19 Microphone in Connector 5 Main Battery Connector 20 USB Connector 6 ODD Connector 21 IEEE 1394 Connector 7 Media Bay Connector 22 PCMCIA 8 Mini PCI Slot 23 USB Connector 9 Second Battery C...

Page 12: ...6 Chapter 1 13 IR 28 LAN Cable Connector 14 Bluetooth Switch 29 FAN Connector 15 Wireless Switch 30 LAN Cable Connector...

Page 13: ...o your computer 5 Touchpad Touch sensitive pointing device which functions like a computer mouse 6 Click buttons left center and right The left and right buttons function like the left and right mouse...

Page 14: ...reless communication button indicator Press to enable disable Wireless function Lights to indicate the status of wireless LAN communications manufacturing option 4 Line in mic in jack Accepts input fr...

Page 15: ...2 0 ports Connects to USB 2 0 devices e g USB mouse USB camera 5 Infrared port Interfaces with infrared devices like infrared printer and IR aware computer manufacturing option 6 PC Card slot Connects...

Page 16: ...ption 1 Security Keylock Connects toa Kensington compatible computer security lock 2 Power jack Connects to an AC adaptor 3 Modem jack RJ 11 Connects to a phone line 4 Network jack Connects to an Ethe...

Page 17: ...closed Item Description 1 Wireless LAN bay Houses the computer s wireless LAN 2 Battery lock Locks the battery in place 3 Battery release latch Releases the battery for removal 4 Battery bay Houses th...

Page 18: ...ager The mail and Web buttons are pre set to email and Internet programs but can be reset by users To set the Web browser mail and programmable keys run the Acer Launch Manager Icon Function Descripti...

Page 19: ...nger across the surface of the touchpad The central location on the palmrest provides optimum comfort and support Touchpad Basics The following teaches you how to use the touchpad Launch key Default a...

Page 20: ...rs dry and clean when using the touchpad Also keep the touchpad dry and clean The touchpad is sensitive to finger movements Hence the lighter the touch the better the response Tapping too hard will no...

Page 21: ...l alphabetic characters typed are in uppercase Num lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and U...

Page 22: ...be used with other keys to provide a variety of function Tab Activates next taskbar button E Opens the My Computer window F1 Opens Help and Support F Opens the Find All Files dialog box R Opens the Ru...

Page 23: ...monitor if connected and both Fn F6 Screen blank Turns the display screen backlight off to save power Press any key to return Fn F7 Touchpad toggle Turns the internal touchpad on and off Fn F8 Speaker...

Page 24: ...keyboard The US dollar sign 1 Open a text editor or word processor 2 Either directly press the Dollar key at the bottom right of the keyboard or hold Shift and then press the 4 key at the upper center...

Page 25: ...OS vendor Phneoix BIOS Version 3A03 BIOS ROM type SST 39SF040A 512KX8 CMOS Boot Block Flash Memory BIOS ROM size 512KB BIOS package 32 pin PLCC Supported protocols ACPI 1 0b PC Card 95 SM BIOS 2 3 IEE...

Page 26: ...MB 128MB 128MB 256MB 128MB 256MB 384MB 128MB 512MB 640MB 1284MB 1024MB 1152MB 256MB 128MB 384MB 256MB 256MB 512MB 256MB 512MB 768MB 256MB 1024MB 1280MB 512MB 128MB 640MB 512MB 256MB 768MB 512MB 512MB...

Page 27: ...e 802 11b g optional device Item Specification Chipset built in ATI SB400 Data throughput 11 54 Mbps Protocol 802 11b g Interface Mini PCI type II Wireless Module 802 11a b g optional device Item Spec...

Page 28: ...tion Vendor model name DVD CDRW KME UIDA760 24x24x8x24x DVD CDRW QSI SBW 242C 24x24x8x24x Performance Specification With CD Diskette With DVD Diskette Transfer rate KB sec Sustained Max 3 6Mbytes sec...

Page 29: ...DVD R RW Ver1 1 Loading mechanism Load Manual Release a Electrical Release Release Button b Release by ATAPI command c Emergency Release Power Requirement Input Voltage 5 V 5 Operating Audio Interfac...

Page 30: ...on Chipset TI PCI7411 Number of IEEE 1394 port 1 Location Left side Connector type IEEE 1394 PCMCIA Port Item Specification PCMCIA controller TI PCI7411 Supports card type Type II Number of slots One...

Page 31: ...es in parallel Normal voltage 14 4V Charge voltage 16 8 0 2v LCD 15 inch Item Specification Vendor model name AU B150XG01 QDI QD15XL06 01 Hannstar HSD150PX14 A07 Screen Diagonal mm 381 15 0 inches 15...

Page 32: ...297 0 25875x0 25875 0 25875x0 25875 Pixel Arrangement R G B Vertical Stripe R G B Vertical Stripe R G B Vertical Stripe Display Mode Transmissive mode normally White Transmissive normally White Norma...

Page 33: ...cy 82 min 115VAC input full load System Power Management ACPI mode Power Management Mech Off G3 All devices in the system are turned off completely Soft Off G2 S5 OS initiated shutdown All devices in...

Page 34: ...28 Chapter 1...

Page 35: ...p Utility please set the parameter to enabled Press F12 during POST to enter multi boot menu In this menu user can change boot device without entering BIOS SETUP Utility PhoenixBIOS Setup Utility Info...

Page 36: ...em T Press while you are in any of the menu options to go to the Exit menu T In any menu you can load default settings by pressing t You can also press u to save any changes made and exit the BIOS Set...

Page 37: ...board Serial Number This field displays the serial number of this unit Asset Tag Number This field displays the asset tag number of the system Product Name This field shows product name of the system...

Page 38: ...dvanced Security Boot Exit Item Specific Help System Time 15 56 48 System Date 04 01 2005 System Memory 640 KB Extended Memory 477 MB Video Memory 32 MB Quiet Boot Enabled Power on display Auto Networ...

Page 39: ...en is disabled Disabled Customer Logo is not displayed and Summary Screen is enabled Option Enabled or Disabled Power on display Auto During power process the system will detect if any display device...

Page 40: ...ts a DMA channel for the printer to operate in ECP mode This parameter is enabled only if Mode is set to ECP DMA3 DMA1 Serial Port A Enables disables or auto detects the serial port A Enabled Disabled...

Page 41: ...ter 2 35 Legacy USB Support Enables disables USB interface devices support Enable for use with a non USB aware Operating System such as DOS or UNIX Option Enabled or Disabled Parameter Description Opt...

Page 42: ...User Password is Clear Supervisor Password is Clear Enter Set Supervisor Password Set User Password Password on Boot Disabled Supervisor Password controls accesses of the whole setup utility It can be...

Page 43: ...he Password on boot parameter 5 When you are done press u to save the changes and exit the BIOS Setup Utility Removing a Password Follow these steps 1 Use the w and y keys to highlight the Set Supervi...

Page 44: ...t Password box appears 2 Type the current password in the Enter Current Password field and press e 3 Type a password in the Enter New Password field Retype the password in the Confirm New Password fie...

Page 45: ...Chapter 2 39 If the new password and confirm new password strings do not match the screen will display the following message...

Page 46: ...nd the CD ROM in module bay PhoenixBIOS Setup Utility Info Main Security Exit Item Specific Help Hard Drive CD ROM DVD Drive Use or to select a device the press F6 to move it up the list or F5 move it...

Page 47: ...tup data to CMOS Load Setup Default Load default values for all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS PhoenixBIOS Setup Uti...

Page 48: ...ry Diskette before you use the Phlash utility NOTE Do not install memory related drivers XMS EMS DPMI when you use the Phlash NOTE Please use the AC adaptor power supply when you run the Phlash utilit...

Page 49: ...preventing electrostatic discharge T Small Philips screw driver T Philips screwdriver T Plastic flat head screw driver T Tweezers NOTE The screws for the different components vary in size During the...

Page 50: ...Begin Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cable...

Page 51: ...remove the keyboard then disassemble the inside assembly frame in that order Start Battery Middle Cover DIMM HDD Cover Wireless LAN Cover 2 I 4 2 1 HDD Module 4 3 CPU Fan Lower Case Assembly 2 VGA Hea...

Page 52: ...2 5 6 5 4 5KG E SCRW WH MS CBZ M2 5 L4 BLACK F SCREW M2 5 6 G SCREW M2 3 NYLON 1JMCPC 420325 H SCREW M2 5X6 I SCREW M2 3 J SCRW M2 5 L3 NON NYLOK K SCREW M2 5 5 L SCREW M3x4 86 9A524 4R0 M SCREW WAFER...

Page 53: ...Chapter 3 47 Removing the Battery Pack 1 Unlock the battery lock 2 Slide the battery latch then remove the battery...

Page 54: ...over 2 Detach the DIMM HDD cover carefully 3 Pop out the memory then remove it 4 Remove four screws fastening the HDD module 5 Pull the HDD module backwards then detach it Removing the Wireless LAN Ca...

Page 55: ...D module outwards then remove it Removing the LCD Module 1 Open the notebook as the impage shows 2 Detach the middle cover carefully as shown 3 Remove the screw holding the keyboard 4 Turn over the ke...

Page 56: ...7 Take out the LCD cable from the main unit then disconnect the cable 8 Remove two screws fastening the LCD module 9 Remove another two screws on the bottom as shown 10 Then detach the entire LCD modu...

Page 57: ...emove one screw holding the upper case and the lower case assembly 4 Then remove 13 screws on the bottom as shown 5 Open the upper case assembly as shown 6 After you open the upper case assembly pleas...

Page 58: ...then remove the bluetooth module 2 Disconnect the speaker set cable from the main board 3 Remove two screws fastening the main board to the lower case 4 Remove three screws fastening the fan to the l...

Page 59: ...the modem cable from the modem board 12 Remove the three screws holding the CPU heatsink 13 Remove the CPU heatsink from the main board 14 Use a flat headed screwdriver to release the CPU socket lock...

Page 60: ...54 Chapter 3 18 Remove the three screws fastening the speaker set 19 Tear off the tape holding the speaker set 20 Take out the speaker set from the lower case This completes main unit disassembly...

Page 61: ...over then disconnect the LCD cable from the inverter 6 Disconnect the inverter cable and remove the inverter 7 Remove two screws fastening the LCD assembly 8 Take out the LCD assembly from Remove anot...

Page 62: ...xternal Modules Disassembling the HDD Module 1 Remove the two screws holding the HDD bracket on one side 2 Remove another two screws holding the HDD bracket on the other side 3 Then take the hard disc...

Page 63: ...which page to go to Symptoms Verified Go To Power failure The power indicator does not go on or stay on Power System Check on page 59 POST does not complete No beep or error codes are indicated Power...

Page 64: ...abel can cause damage to the drive or can cause the drive to fail Do the following to select the test device 1 Boot from the diagnostics diskette and start the diagnostics program 2 See if CD ROM Test...

Page 65: ...s in the message window NOTE Make sure that the DIMM is fully installed into the connector A loose connection can cause an error Power System Check To verify the symptom of the problem power on the co...

Page 66: ...following T Replace the System board T If the problem is not corrected see Undetermined Problems on page 74 T If the voltage is not correct go to the next step NOTE An audible noise from the power ad...

Page 67: ...attery pack that has less than 50 of the total power remaining when installed in the computer If the battery status indicator does not light up remove the battery pack and let it return to room temper...

Page 68: ...xt possible FRU to be replaced when servicing a computer If the symptom is not listed see Undetermined Problems on page 74 The following lists the error messages that the BIOS displays on the screen a...

Page 69: ...ult Settings in BIOS Setup Utility Hard disk drive System board Stuck Key see Keyboard or Auxiliary Input Device Check on page 58 Keyboard error see Keyboard or Auxiliary Input Device Check on page 58...

Page 70: ...Setup Utility System cache error Cache disabled System board CPU ID System board DMA Test Failed DIMM System board Software NMI Failed DIMM System board Fail Safe Timer NMI Failed DIMM System board De...

Page 71: ...ource battery pack and power adapter See Power System Check on page 59 Reconnect the LCD connector Hard disk drive LCD inverter ID LCD cable LCD Inverter LCD System board No beep power on indicator tu...

Page 72: ...fore memory autosize 18h 8254 timer initialization 1Ah 8237 DMA controller initialization 1Ch Reset Programmable Interrupt Controller 20h 1 3 1 1 Test DRAM refresh 22h 1 3 1 3 Test 8742 Keyboard Contr...

Page 73: ...Enable external and CPU caches 69h Setup System Management Mode SMM area 6Ah Display external L2 cache size 6Bh Load custom defaults optional 6Ch Display shadow area message 6Eh Display possible high...

Page 74: ...ey lock A4h Initialize Typematic rate A8h Erase F2 prompt AAh Scan for F2 key stroke ACh Enter SETUP AEh Clear Boot flag B0h Check for errors B2h POST done prepare to boot operating system B4h 1 One s...

Page 75: ...ge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory test...

Page 76: ...displayed LCD inverter ID LCD inverter LCD cable LCD System board Indicator Related Symptoms Symptom Error Action in Sequence Indicator incorrectly remains off or on but system runs correctly Reconne...

Page 77: ...sound Speaker System board Power Management Related Symptoms Symptom Error Action in Sequence The system will not enter hibernation See Save to Disk S4 on page 27 Keyboard if control is from the keyb...

Page 78: ...LCD CRT Both display switching System board USB does not work correctly System board Print problems Ensure the Parallel Port in the Onboard Devices Configuration of BIOS Setup Utility is set to Enabl...

Page 79: ...discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problem do the following 1 Run the advanced diagnostic test for th...

Page 80: ...perating correctly See Power System Check on page 59 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following dev...

Page 81: ...board file to see the top view and the bottom of this model 13 PJ1 Power Jack 14 CN12 CRT Connector 15 CN14 Battery Connector 16 CN15 ODD Connector 17 U18 302ELV LVDS Encoder 18 CN16 RJ45 RJ11 Connec...

Page 82: ...y 27 CN20 DDR SO DIMM Socket1 28 U25 LAN PHY RTL8201CP 29 CN21 DDR SO DIMM Socket2 30 U26 Southbridge 963L 31 CN22 PCMCIA Connector 32 CN23 HDD Connector 33 CN24 USB Connector 34 CN26 LineOut Jack 35...

Page 83: ...or 4 CN3 Modem Connector 5 CN4 Keyboard Connector 6 CN5 Bluetooth Module Connector 7 CN6 Touchpad Board Connector 8 CN7 Internal Microphone Connector 9 U12 Clock Generator 10 U13 PCMCIA Connector 11 C...

Page 84: ...78 Chapter 5...

Page 85: ...made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Se...

Page 86: ...26 36 1 2 1 26 2 41 91 26 1 36 1 3 1 4 1 3 1 5 3 91 291 26 1 4 1 36 1 56 1 5 1 9 4 291 426 1 3 1 6 1 5 1 7 1 5 2 3 4 426 911 1 4 1 9 1 8 2 2 1 7 2 6 5 BOH UPM 1 41 1 3 41 71 1 6 71 1 2 OP QBSU OP EFT...

Page 87: ...T30V1 001 NS POWER CORD 10A 250V 3PIN CHINA 27 01518 591 NS POWER CORD 3A 250V 3PIN UK 27 01518 541 NS POWER CORD 10A 250V 3PIN BK SOUTH AFRICA 27 01518 571 NS POWER CORD 10A 250V SWISS 27 01518 581 N...

Page 88: ...UPPER CASE W COVER SWITCH CABLE 60 A46V1 002 CPU Processor NS AMD MOBILE SEMPRON 2600 25WD KC S2602 25D NS AMD MOBILE SEMPRON 2800 25WD KC S2802 25D NS AMD MOBILE SEMPRON 3000 25WD KC S3002 25D NS AMD...

Page 89: ...8X DUAL 6M A46V1 004 NS OPTICAL BRACKET 33 A46V1 003 NS DVD RW 8X TOSHIBA TS L532A DUAL W BEZEL KU 00801 009 FAN NS FAN 23 A46V1 002 Heatsink NS CPU HEATSINK 34 A46V1 021 NS CPU HEATSINK 34 A46V1 021...

Page 90: ...CHINESE KB A2707 002 7 KEYBOARD DARFON NSK H3M0S SPANISH KB A2707 003 7 KEYBOARD DARFON NSK H3M03 THAI KB A2707 004 7 KEYBOARD DARFON NSK H3M0U UK KB A2707 007 7 KEYBOARD DARFON NSK H3M0G GERMAN KB A...

Page 91: ...KB A2707 023 7 KEYBOARD DARFON NSK H3M0R RUSSIAN KB A2707 025 LCD Module NS ASSY LCD MODULE 15IN XGA W ANTENNA 6M A46V1 011 NS INVERTER BOARD DARFON V0 21189301 19 A46V1 001 NS LCD INVERTER CABLE 15 X...

Page 92: ...BRACKET 15 4IN LEFT 33 A46V1 006 NS LCD BRACKET 15 4IN RIGHT 33 A46V1 005 NS LCD BEZEL 15 4IN 60 A46V1 008 NS LCD PANEL 15 4IN W HINGE 60 A46V1 005 NS HINGE PACK 15 4IN LEFT RIGHT 6K A46V1 001 NS WIR...

Page 93: ...13 Microphone NS MICROPHONE 23 A46V1 003 Miscellaneous NS LCD SCREW RUBBER 47 A46V1 002 NS LCD SCREW RUBBER 47 A46V1 003 NS LOGO PLATE 31 A46V1 001 Pointing Device TOUCHPAD BOARD SYNPATICS TM61PUF1G37...

Page 94: ...K 700 86 9A353 8R0 NS SCRW M2 5 L3 NON NYLOK 86 9A523 3R0 NS SCREW M3x4 86 9A524 4R0 86 9A524 4R0 NS SCREW WAFER NYLOK NI 2ML3 86 9A552 3R0 NS SCRW M2 4 WAFER NI 86 9A552 4R0 NS SCRW M2 5 3 WAFER NI 8...

Page 95: ...Chapter 6 89...

Page 96: ...www s manuals com...

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