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TCG

TCG220-E27

USER MANUAL

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Summary of Contents for TCG220-E27

Page 1: ...TCG TCG220 E27 USER MANUAL Page 1 59 ...

Page 2: ...ecting the Wireless Voice Gateway to a Single Computer 14 Attaching the Cable TV Wire to the Wireless Voice Gateway 15 Installation procedure for connecting to the Ethernet interface 16 Chapter 2 WEB Configuration 17 Accessing the Web Configuration 17 Overview Web Page Group 19 Overview 19 Internet Web Page Group 20 Advanced 20 Port Mapping 22 Parental Control 23 Firewall 24 Firewal event log 25 D...

Page 3: ...e Group 45 Language 45 Password 46 Initial Scan 47 Configuration 48 LAN 49 Remote Access 50 Status Web Page Group 51 Status 51 Voice Status 52 Upstream 53 Downstream 54 Event log 55 Chapter 3 Additional Information 56 Frequently Asked Questions 56 General Troubleshooting 57 Service Information 58 Federal Communication Commission Interference Statement 59 ...

Page 4: ... or maintaining the machine CAUTION This indication is given where there is a danger of medium to minor injury if the person in charge or any third party mishandles the machine or does not avoid the dangerous situation when operating or maintaining the machine Explanation of pictorial warning indications and warning labels Prohibited It is used to prohibit its conduct in handling products Specific...

Page 5: ...e power cord is frayed replace it with a new one Instruction Do not attempt to connect with any computer accessory or electronic product without instructions from qualified service personnel This may result in risk of electronic shock or fire WARNING Instruction Proper ventilation is necessary to prevent the product overheating Do not block or cover the slots and openings on the product which are ...

Page 6: ...grid and or telephone can cause electric shock in the product and people CAUTION Instruction Use only power adapter supplied with the product This appliance is designed to operate in the rated voltage 100 240 VAC Instruction Do not place this product on unstable stand or table Instruction This product is designed for stationary use in an office or a room in the home for a maximum ambient temperatu...

Page 7: ...he product does not operate normally when the operating instructions are followed 5 If the product has been dropped or the cabinet has been damaged 6 If the product exhibits a distinct change in performance 7 If a cable is damaged or frayed provided 8 If the unit is dropped or damaged in any way 9 If there is a noticeable signs of overheating Unplug the power plug Power off and unplug this product...

Page 8: ...Page 8 59 Instruction Instruction Under normal use condition the user shall keep at least 20cm from the Cable Modem product ...

Page 9: ...e following illustration shows the front panel of the TCG220 E27 Indicates the power status Indicates the status of data reception by the cable modem from the downstream traffic Indicates the status of data transmission by the cable modem to etwork upstream traffic Displays the status of your cable connection The light is off when connection is detectedand fully lit when the modem has established ...

Page 10: ...nternet The device is not link to the internet yet or not registration The device is in registration process LAN ON OFF FLASH LAN port is connected to the PC LAN port is not connected to the PC Traffic on the LAN is working WI FI ON OFF FLASH Wi Fi is enabled Wi Fi is disabled Wi Fi traffic is working WPS Flash ON OFF WPS process is running or connects fail WPS connect success WPS is not running T...

Page 11: ... 2 Rear Panel Slot Description TEL Telephony RJ 11 connector LAN1 2 Ethernet 10 100 1000 Base T RJ 45 connector Reset Reset Reboot this Cable modem Cable F Connector 12VDC 12V DC IN Power connector Table1 2 Rear Panel description ...

Page 12: ...Page 12 59 Top Side Panel for WPS Fig 1 3 Top Side Panel The button is on the Top Side panel of TCG220 E27 you can long press button more than 5 sec enables scanning for available WPS client device ...

Page 13: ...sed voice communications The IP traffic can transfer between the Wireless Voice Gateway compliant head end equipment The data security secures upstream and downstream communications Needs to Do Its Job The Right Cable Company Make sure your local cable company provides data services TV industry standard DOCSIS Euro DOCSIS compliant technology The Internet Telephony Service Provider ISP TSP Your ca...

Page 14: ...vide data service if the cable account is set up but no telephony service is available You have a cable outlet near your PC and it is ready for Cable Modem service Note It is important to supply power to the modem at all times Keeping your modem plugged in will keep it connected to the Internet This means that it will always be ready whenever you need Important Information Your cable company shoul...

Page 15: ...nected to the jack which should be labeled either IN CABLE IN CATV CATV IN etc b Connected to a wall mounted cable outlet c Coming out from under a baseboard heater or other location See Figure 1 5 for the wiring example Notes For optimum performance be sure to connect your Wireless Voice Gateway to the first point the cable enters your home The splitter must be rated for at least 1GHz Fig 1 5Basi...

Page 16: ...he modem Note Only use the poweradapter that comes with the modem Using another power adapter can cause damage to the product and will void the warranty Connect an Ethernet cable direct connection see below to the Ethernet port at the back of the computer and the other end to the ETHERNET port on the rear panel of the cable modem The modem will seek the appropriate cable signal on the cable televi...

Page 17: ...a number of diagnostic and configuration web pages You can configure the settings on the web page and apply them to the device Once your host PC is properly configured please proceed as follows 1 Start your web browser and type the private IP address of the Wireless Voice Gateway on the URL field 192 168 100 1 or 192 168 1 1 2 After connecting to the device you will be prompted to enter username a...

Page 18: ...Page 18 59 If you login successfully the main page will appear You can change the display language to English or Español on the top of the page Fig 2 2 Switch Language ...

Page 19: ...P connection status You could click the icons and will lead The Overview page is the start page You could switch to other pages ETHERNET and VoIP connection status You could click the icons to Wi Fi LAN and VoIP status pages Fig 2 3 Overview Page 19 59 s e g Internet Wi Fi ETHERNET and VoIP connection status You could click the icons ...

Page 20: ...able to ping your gateway With WAN Blocking enabled your gateway will not respond to pings it receives effectively hiding your gateway Ipsec PassThrough enables IpSec type packets to pass WAN LAN IpSec IP Security is a security mechanism used in Virtual Private Networks VPNs PPTP PassThrough enables PPTP type packets to pass WAN LAN PPTP Point to Point Tunneling Protocol is another mechanism somet...

Page 21: ...ons etc In order for these protocols to work through NAT or a firewall either the application has to know about an address port number combination that allows incoming packets or the NAT has to monitor the control traffic and open up port mappings firewall pinhole dynamically as required Legitimate application data can thus be passed through the security checks of the firewall or NAT that would ha...

Page 22: ...is protects you from malicious attacks from outsiders However sometimes you may wish for anyone outside to be able to originate a connection to a particular PC on your LAN if the destination port application matches one you specify Port TriggeringSome Internet activities such as interactive gaming require that a PC on the WAN side of your gateway be able to originate connections during the game wi...

Page 23: ...Page 23 59 Parental Control This page allows you to set the time limit for a client s network usage Fig 2 6 Internet Parental Control ...

Page 24: ... packets and well known attacks The Medium setting will cause the firewall to drop a packet unless it is on a specific port of allowed services The High setting is similar to medium but allows access to even fewer services The Off setting allows all traffic to pass IP Flood Detection if you switch this button to ON cm will show the attack of IP flood on the firewall event log page Fig 2 7 Internet...

Page 25: ...Page 25 59 Firewal event log This page displays all Firewall event logs Fig 2 8 Internet Firewall event log ...

Page 26: ...on your LAN that should be left accessible to all PCs from the WAN side for all ports e g if you put an HTTP server on this machine anyone will be able to access that HTTP server by using your gateway IP address as the destination Fig 2 9 Internet DMZ Host ...

Page 27: ...er Choose Provider to enable the basic setting Domain Name The domain name that you registered with your DDNS provider Account Email The account that is registered with your DDNS provider Password The password that you registered with your DDNS provider DDNS Status It shows the DDNS service status whether it is enabled or disabled Click Apply to save the changes ...

Page 28: ... IGD UPnP to allow any local UPnP control point to perform a variety of actions include retrieving the external IP address of the device enumerate existing port mappings and add or remove port mappings Fig 2 11 Internet UPnP ...

Page 29: ...Page 29 59 MAC base Passthrough This page allows you configure passthrough CPEs via MAC address bypass NAT Fig 2 12 Internet MAC base Passthrough ...

Page 30: ...Page 30 59 Bridge Mode Switch this to ON DHCP is disabled and all ip addresses are given out by Headend server Fig 2 13 Internet Bridge Mode ...

Page 31: ...d press Start Test the Result will be displayed in thelower part of the window Press Abort Test to stop and Clear Results to clear the result contents Note Firewalls may cause pings to fail but still provide you TCP IP access to selected devices behindthem Keep this in mind when ping a device that may be behind a firewall Ping is most useful toverify connectivity with PCs which do not have firewal...

Page 32: ...Page 32 59 eRouter Reset This page allows resetting eRouter Fig 2 15 Internet eRouter Reset ...

Page 33: ...59 Wi Fi Web Page Group General This page allows configuration of the 2 4GHz and 5GHz wireless features These must match the settings you make on your wireless equipped PC on the LAN side Fig 2 16 Wi Fi General ...

Page 34: ...132 149 157channels for all country Choose the one that is suitable for this device Bandwidth Select wireless channel width 20 40 MHz is for 2 4GHz Wi Fi default value and 20 40 80 MHz is for 5GHz Wi Fi default value Bandwidth taken by wireless signals of this access point OBSS Coexistence Overlapping BBS coexistence here to control this function Enable or Disable default is enabled Output Power T...

Page 35: ...S to provide centralized access control and management It can provide stronger encryption and authentication solution than none WPA modes WPA2 is the second generation of WPA security WPA WPA2 Encryption There are two types that you can choose AES TKIP AES TKIP takes the original master key only as a starting point and derives its encryption keys mathematically from this mater key Then it regularl...

Page 36: ...Page 36 59 Schedule Schedule the times when you want the Wi Fi of your router to be turned on or off When it is turned back on you return to your chosen Wi Fi settings Fig 2 17 Wi Fi Schedule ...

Page 37: ...ayofconfiguringandconnectingyourWirelessaccesspoint I nthiscase theWireless Voice GatewayistheAccessPoint AP andYourPC orWirelessDevice iscalledtheSTA WhenconfiguringyourWirele ssNetworkviaWPS MessagesareexchangedbetweentheSTAandAPinordertoconfiguretheSecuritySettings onbothdevices Fig 2 18 Wi Fi WPS ...

Page 38: ...8 59 MAC Filter By entering MAC Address you can configure which local PCs are allowed access to the WAN Besides the list of MAC filter any local PCs else would be blocked to the WAN Fig 2 19 Wi Fi MAC Filter ...

Page 39: ...Page 39 59 Guest Network This page allows configuration of the 2 4GHz and 5GHz guest network Fig 2 20Wi Fi Guest Network ...

Page 40: ...ame of your network to appear in the list of available networks Wi Fi Protection ThemethodofWi Fi protectioncanbeOFF WEP 64 WEP 128 WPA TKIP WPA TKIP AES WPA2 AES WPA2 TKIP AESorWPA WPA2 TKIP AES Network key The network key is the password that you use to authenticate with your router Guest LAN Settings A private IP address and Subnet Mask for LAN sub netting For example 192 168 2 1 255 255 255 0 ...

Page 41: ...S to provide centralized access control and management It can provide stronger encryption and authentication solution than none WPA modes WPA2 is the second generation of WPA security WPA WPA2 Encryption There are two types that you can choose AES TKIP AES TKIP takes the original master key only as a starting point and derives its encryption keys mathematically from this mater key Then it regularl...

Page 42: ...Page 42 59 Wi Fi Clients This page shows all Wi Fi clients Fig 2 21 Wi Fi Wi Fi Clients ...

Page 43: ...Page 43 59 Reset This page allows you to restore the Wi Fi settings to factory default values Fig 2 22 Wi Fi Reset ...

Page 44: ...work Name SSID mode On this page Users can view real time wireless networks in your area and extensive information about them including Network Name SSID Strength and Fig 2 23Wi Fi Wi Fi insight Page 44 59 time wireless networks in your area and extensive Strength and Status Security ...

Page 45: ... Language This page allows configuration of language Or you can choose specific language via drop down menu in the top of the page You can change the display language to English or Español on the top of the page Fig 2 24Setting Language ...

Page 46: ...assword can be a minimum of 8 characters maximum of 20 characters and is case sensitive If forget your username and password you may Press Reset button on the rear panel more than 5seconds to restore the username and password to default Note We are always suggesting you to modify the password This is a basic protection against wrongful access to the Gateway Web pages Fig 2 25Setting Password ...

Page 47: ...ter known downstream frequency and or upstream channel ID information here Then click Apply button to start scanning the cable network beginning with the values supplied here The value is provided in Hertz So for 603 MHz you must type 603000000 Fig 2 26Setting Initial Scan ...

Page 48: ...low the prompts To restore a previous configuration click Upload and use the navigation window to locate the file usually GatewaySettings bin Once the file has been located click From to Computer to restore the settings Once the settings are restored the device will reboot Restart Router Clicking Restart will reboot your router Reset to Factory Settings Click Reset allows you to restore your route...

Page 49: ...Page 49 59 LAN This page allows configuration of IP addressing for all the equipment connected to your modem Fig 2 28Setting LAN ...

Page 50: ...help you to Enable or Disable the remote access function Remote User Name The user name that when you remote access able to login Port Number Configure specific port number when you remote access to GUI Remote Password The remote passwordthat when you remote access able to login IP Address The IP address that you can use to remote access ...

Page 51: ...Page 51 59 Status Web Page Group Status This page can find an overview of all your router parameters This may help you in optimizing or trouble shooting your router Fig 2 30Status Status ...

Page 52: ...displays the initialization status of the MTA containing Telephony DHCP Security TFTP and Provisioning Status The information can be useful to your cable company s support technician if you re having problems Fig 2 31Status Voice Status ...

Page 53: ... s upstream information containing Transmitter Channel ID Lock Status Frequency Modulation Symbol Rate Channel Type and Power The information can be useful to your cable company s support technician if you re having problems Fig 2 32 Status Upstream ...

Page 54: ... current CM s downstream information containing Receiver Channel ID Lock Status Frequency Modulation SNR and Power The information can be useful to your cable company s support technician if you re having problems Fig 2 33 Status Downstream ...

Page 55: ...Page 55 59 Event log This page displays the contents of the modem s event log Fig 2 34 Status Event log ...

Page 56: ...email chat and news and information services and a connection to the World Wide Web Q What do you mean by Broadband A Simply put it means you ll be getting information through a bigger pipe with more bandwidth than a standard phone line can offer A wider broader band means more information more quickly Q What is DOCSIS and what does it mean A Data over Cable Service Interface Specifications is the...

Page 57: ...ng the right type of Ethernet cable The modem won t register a cable connection If the modem is in Initialization Mode the INTERNET light will be flashing Call your Cable Company if it has not completed this 5 step process within 30 minutes and note which step it is getting stuck on The modem should work with a standard RG 6 coaxial cable but if you re using a cable other than the one your Cable C...

Page 58: ...vice for the Digital Cable Modem may be provided through your cable provider or its authorized representative For information on 1 Ordering Service 2 Obtaining Customer Support or 3 Additional Service Information please contact your cable company If you purchased your Cable Modem from a retailer see the enclosed warranty card ...

Page 59: ...s equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that ...

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