Ashcroft 101B224-06, Installation And Maintenance Instructions Manual, Page: 10 / 11

Serial Communication Adapters Instruction Manual
10
Troubleshooting
Symptom Check/Action
Power LED is off 101B224-06 or 101B224-07
1. Check modular cable connection
2. Check wall plug adapter output
3. Check USB connections
4. Try different USB port
5. Check USB port with other device
Meter not
communicating with
MeterView or other
programs Check:
1. Serial adapter and cable
2. Serial protocol selected
3. Meter address and baud rate
4. MeterView address and baud rate
If only the TX (or DATA
IN) data status LED is
flashing when serial
communications
attempted Check:
1. Serial adapter and cable
2. Serial protocol selected
3. Meter address and baud rate
4. MeterView address and baud rate
If both data status LEDs
(TX and RX) are off
when trying to
communicate Remove all unnecessary cables and meters. Try getting the system to work with only
one meter (to ease troubleshooting) and then expand the system one device at a time.
101B224-06:
1. Check serial cable
2. Connect the DB9 directly to the PC
3. Try a different serial port
Communications slow Increase the baud rate
Random communication
errors 1. Increase the TX delay time
2. Decrease the baud rate
Other symptoms not
described above Call Technical Support for assistance.