Asentria SiteBoss 571 UserManual
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Depending on the software version your Administration page may have someone different looks but the function
remains constant. The new Web Interface will look like this.
Note:
While the S571 is processing the update file, it is very important that the unit not be power-cycled, nor
should the Reset button be pushed. During this critical portion of the update process, the internal buzzer will beep
for approximately 1/8 of a second every 2 seconds. After that, the unit will restart and emit a double beep when
startup is complete and the S571 is ready for use.
Advanced Log Files
These log files may be requested by Tech Support on occasion to help troubleshoot problems. It is important to
know how to retrieve them if needed. In situations where these logs would help in diagnosing a problem it is also
important to acquire them as close to the problem occurring as possible as many of them are constantly running in
the background, and will eventually overwrite themselves.
Sys Log
Below are the instructions for getting the SYSLog off of your unit:
From the SiteBoss command prompt type
CLOG
and press <Enter> to generate the log file. This will create log.tgz
and place it in the root directory of the device. Follow the steps for
computer's local storage. The output of the CLOG command is below for reference:
>CLOG
Compressing logs...5K
COMPLETE
TCP Log
Below are the instructions for getting the TCP log off of your unit:
1. Connect to the unit via Telnet, SSH, or the console port.
2. Issue the command "tcplog on". This enables TCP logging.
3. Attempt some network actions with the box, such as pinging the host unit from a remote location, and
pinging 8.8.8.8 (Google's DNS Server) from within the SiteBoss. To ping an address from within the
