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Troubleshooting

67

Troubleshooting

Display is working, but connection is not possible

Your phone may be locked. Unlock your phone (see "Locking / unlocking your phone").

The display reads: "System busy"

At the moment no connection can be set up via the current system base. The phone is trying to set up a 
better radio connection with the same or a different system base. This message appears in standby mode 
only.

The display reads: "No System"

You have moved out of the coverage area; the radio connection is interrupted. Move closer to a radio 
station.

Insufficient display contrast

The setting for the display contrast is inadequate. Alter the setting in the configuration mode, see "Setting 
the display contrast".

Impaired sound quality during hands-free operation

The sound quality can be affected if the volume is too loud – turn down the volume. If the sound quality 
fluctuates, contact your system administrator.

Overload xx

You are either in a "coverage hole" or the system is overloaded. Simply alter your position slightly or the 
way you are holding the phone. Or else contact your system administrator.

Leaving the coverage area

During a call: Shortly before you leave the coverage area, you will hear a warning signal. The system 
constantly tries to re-establish the connection. Once the connection is restored, you will hear a continuous 
ringing. Press the Call key to reconnect with your call partner.

Not during a call: If you leave the coverage area with your handset, an external caller will not obtain the 
standby tone nor the busy tone if busy. Your system administrator can set up a call forwarding 
unconditional or busy tone to cover such eventualities.

Note

For all other messages, faults and questions you may have, contact your system administrator.

Summary of Contents for Office 130

Page 1: ...ascom Ascotel Office 130 Office 130pro User s Guide Ascotel IntelliGate Telecommunication Systems...

Page 2: ...em versions do not support all the features The corresponding text sections are identified by a letter inside square brackets The section System and Software Dependency indicates which system versions...

Page 3: ...nters letters 9 Loudspeaker key press briefly Loudspeaker on off press and hold down Call alert menu2 10 Headset jack 2 11 Indicator LED Flashing rapidly Call Flashing slowly Voice Mail message or cal...

Page 4: ...s are inserted it takes a while before the state of charge can be displayed Flashing c Flashing battery symbol Batteries charging Loudspeaker volume Level 1 Level 2 Level 3 Reception range m Within ra...

Page 5: ...Configuration mode activated ol Hands free mode activated v Vibra call activated h Connection established Flashing h Call received j Function activated symbol U Forwarded call S Call to user group sub...

Page 6: ...venient Way of Making a Call 22 You Want to Use Functions while in a Call 28 You Are Away from Your Desk 30 You Want to Use Your Phone Efficiently in Special Situations 34 Personalizing Your Phone 43...

Page 7: ...0pro Cordless phone Clip with strain relief for headset cable 2 rechargeable batteries Quick User s Guide and safety information Equipment provided Charging bay Charging bay including plug in power ad...

Page 8: ...pouch The headset plug in power adapter can be connected through the leather pouch Headset2 Recommendation Plantronics CHS142N with ear piece headphone clip DanaCom Series 505 and 755 models Falcon M...

Page 9: ...a specially qualified technician Do not touch the charging contacts with sharp metallic and or greasy objects Always use a soft moistened or antistatic cloth to clean your handset Do not use chemicals...

Page 10: ...by the manufacturer or the optional original plug in power adapter to recharging the batteries otherwise the batteries may be damaged For the charging bay only use the plug in power adapter supplied b...

Page 11: ...ved after comprehensive conformity tests Nonetheless errors cannot be entirely excluded The warranty is limited to the replacement of defective hardware The manufacturers shall not be liable for any d...

Page 12: ...orts this function Warning The volume of the ringing call can become very loud Do not hold the sound aperture up to your ear Press the Call key or Press the Loudspeaker key The hands free mode is acti...

Page 13: ...persons who have called you and their names if available You can call these persons back using the last number redial list Use the digit keys to key in the phone number The display shows the phone num...

Page 14: ...ne up to your ear Your phone is not in the charging bay Press the Loudspeaker key Hands free mode is activated or Your phone is in the charging bay Press the Call key Hands free mode is activated Note...

Page 15: ...button on the headset Once the headset is plugged in to your handset the phone s microphone and loudspeaker are deactivated In hands free mode only the phone s loudspeaker is activated not the phone...

Page 16: ...reading display texts the display shows an i in the symbol line An i in the display tells you that there is a list of callers messages or active functions available in various info lines Use the Info...

Page 17: ...he key is pressed or whether it is pressed quickly or held down for a moment Here are some examples Using the Foxkey The Foxkey has variable functions These functions are displayed above the key Press...

Page 18: ...e menu level without saving long Locks the keypad unlocks manually also necessary for incoming calls long Switches systems long Switches DTMF mode on off depending on system software long Information...

Page 19: ...text mode You can switch back and forth between number mode and text mode during your input To switch between number mode and text mode during your input The characters are assigned to the digit keys...

Page 20: ...entered a wrong digit or character You can delete an incorrect input either character by character or completely Menu Guided Navigation Reversing the Scroll Direction The Foxkey menu shows an arrow s...

Page 21: ...D Signals These are the normal LED display types Other display types are described in the troubleshooting section Press the menu key until the Foxkey assignment ABC appears AB You can now activate and...

Page 22: ...onding phone number have to be stored on the phone or in the system The surname and first name have to be separated by a space for example no s 6 6 7 for Noble Stephen Use the key to enter spaces Ask...

Page 23: ...able phone books would now be searched Abbreviated dialling internal and private Use the Foxkey to select the phone book The selected phone book will appear on the display after Dialling by name Note...

Page 24: ...ntains a maximum of 10 entries Show Press the Show Foxkey The display shows a list of the last unanswered calls v To scroll through entries Press the v Foxkey To call the person displayed Press the Ca...

Page 25: ...party does not answer you can also request a callback The called party will see a continuous visual reminder of your callback request Press the hotkey repeatedly until the display shows the person yo...

Page 26: ...r original call partner is put on hold You are now connected with the party who initiated the call waiting or Deflection Press the Deflect Foxkey Enter destination subscriber as defined in the Chapter...

Page 27: ...listen to the announcement or stop it Enter the phone number of the subscriber or group Press the Menu key repeatedly until the display shows Announcement Announcement Press the Announcement Foxkey T...

Page 28: ...all party and the party on hold Brokering is possible with both internal and external subscribers You can also broker between conference parties as a group and an enquiry call party Enquiry call Press...

Page 29: ...g can only be used with procedure 76 retrieve with 76 Enquiry call Press the Enquiry call Foxkey Your original call partner is put on hold Enter the other party s phone number The other party is calle...

Page 30: ...tions provided by your phone when you want to leave your desk Forwarding a Call You want to leave your desk Calls for you are to be forwarded to a different destination e g phone or pager You can forw...

Page 31: ...call select Forward busy instead of Forward subscriber You can deactivate call forwarding unconditional with the Reset Foxkey You can also activate a call forwarding unconditional by remote control P...

Page 32: ...requirements The predefined texts are specified in the system configuration Press the Menu key repeatedly until the display shows Forward Forwarding Press the Forwarding Foxkey v Press the v Foxkey re...

Page 33: ...the Menu key repeatedly until the display shows Terminal Terminal Press the Terminal Foxkey v Press the v Foxkey repeatedly until the display shows Lock OK Press the OK Foxkey Use the digit keys to en...

Page 34: ...or external subscriber or to the Voice Mail Box C Your phone is ringing and the indicator LED is flashing To deflect the call proceed as follows Situation You have tried to use a locked function or pr...

Page 35: ...Foxkey The call is deflected to the desired subscriber Note If the subscriber you want to deflect to is busy the call will not be deflected The display shows Not available and your phone still rings...

Page 36: ...sender of the message before reading the message itself Read Press the Read Foxkey The message is displayed for 8 seconds If the message runs over several lines the next line will then be displayed au...

Page 37: ...he call from the other phone on your own phone Note By pressing the Info key you can identify the sender of the message before reading the message itself Call To answer the callback request Press the...

Page 38: ...g your personal settings even if the phone is locked for external calls You can activate the phone for a business A or private C call The called party s display shows your personal phone number and no...

Page 39: ...bled You hear the external dialling tone Note The initialization PIN 0000 is not accepted Obtain a new PIN from your system administrator first When you hang up dialling by name and your private phone...

Page 40: ...key repeatedly until the display shows Call pick up Call pick up Press the Call pick up Foxkey v Press the v Foxkey repeatedly until the display shows Pager OK Press the OK Foxkey Enter your own inte...

Page 41: ...The CLIR per call function is available on a function key Tracing Malicious Calls Your are being threatened or molested by a call You want to identify the caller Using the MCID function Malicious Cal...

Page 42: ...your phone in the system Remote control is possible from within and from outside the system D For external remote control the system administrator has to give you the dial in number The remote control...

Page 43: ...ing the Display Contrast You may find the display is too bright or too dark You can adjust the display contrast Press the key and hold it down for a moment v Press the v Foxkey repeatedly until the di...

Page 44: ...configuration mode The menu item under which you select your language is marked by an in front of the word for language in the language of your choice e g Language for English Press the key and hold i...

Page 45: ...he sound volume with the rocker switch long Press the Menu key and hold it down for a moment The configuration mode is now activated Press the Menu key repeatedly until the display shows Code Code Pre...

Page 46: ...al long Press the Menu key and hold it down for a moment The configuration mode is now activated Press the Menu key repeatedly until the display shows Text Text Press the Text Foxkey The display shows...

Page 47: ...s the Menu key repeatedly until the display shows Ring Ring Press the Ring Foxkey v Selecting the mode of ringing normal ringing or discreet ringing Press the v Foxkey OK Press the OK Foxkey Ringing m...

Page 48: ...a single vibration Press the C key The display shows Ring Press the C key The phone is in the idle state Note A test ring will sound during the setting Warning The volume of the ringing call can becom...

Page 49: ...m types differs slightly v Press the v Foxkey repeatedly until the display shows the Call alert you want OK Press the OK Foxkey Call alert type selected Press the Menu key repeatedly until the display...

Page 50: ...Press the Menu key repeatedly until the display reads Phone book Phone book Press the Phone book Foxkey The display reads Edit Edit Press the Edit Foxkey The display reads Browse Browse Press the Brow...

Page 51: ...re are two different keys for storing numbers via hotkey on the Foxkey accessible at all times via hotkey the Foxkey itself accessible only in the idle state long To store a phone number under the Fox...

Page 52: ...one in idle state long Storing a function under the Foxkey Press the Foxkey in the idle state and hold it down for a moment Display reads Number or Function or To store a function under the Foxkey usi...

Page 53: ...Foxkey Press the Foxkey in the idle state and hold it down for a moment Display reads Number or Function or To clear a function stored under the Foxkey using the hotkey Press the hotkey The display sh...

Page 54: ...A function can consist of one or more function commands function codes and the phone number You can either carry out a function directly or store it under a key select function configurable The follo...

Page 55: ...ttery you can switch off your phone whenever you leave the coverage area Press the Call key The display shows Switch on Yes To switch on your cordless phone Press the Yes Foxkey The phone runs a self...

Page 56: ...Your phone is logged on or Logging the phone on to a new system Press the Menu key v Use the v Foxkey to scroll through the existing systems The display shows Register and a system A B C or D New Pre...

Page 57: ...ually or let the phone select one automatically Warning Only the system administrator can log a phone back on again Note If your system administrator logged off your phone on the system even though it...

Page 58: ...act like a stationary phone when you receive a call This means you do not have to press the Call key when you pick up the phone from the charging bay long Press the Menu key and hold it down for a mom...

Page 59: ...Comfort function is activated you cannot configure any other function for the charging contact This one can only be deactivated by your system administrator long Press the Menu key and hold it down fo...

Page 60: ...either the Twin Mode function or the Twin Comfort function is available on your cordless phone Either Twin Mode or Twin Comfort will appear in your cordless phone s configuration mode Twin Mode and T...

Page 61: ...cordless phone s configuration mode Twin Mode and Twin Comfort are not available if the plug in power adapter is used for direct charging Note If the Twin Comfort function is activated you cannot con...

Page 62: ...h automatic unlocking Press digit key 8 and hold it down a moment Keys locked display shows Unlock The keys are automatically unlocked when you receive a call The lock is reactivated 5 seconds after t...

Page 63: ...tone long Press the Menu key and hold it down for a moment The configuration mode is now activated Press the Menu key repeatedly until the display shows Keys Keys Press the Keys Foxkey v Press the v F...

Page 64: ...play shows Discreet ringing Discreet ringing Press the Discreet ringing Foxkey Discreet ringing activated The display shows Discreet ringing and Reset Note You can activate discreet ringing during the...

Page 65: ...roceed as follows 1 Push the attachment tabs into the attachment slots on the charging bay until you feel them click into place 2 Fit the projecting extremities of the attachment tabs into the attachm...

Page 66: ...r adapter To display the state of charge level keep the 6 key pressed down When you replace the batteries you will obtain a reliable indication of the battery charge level once the batteries have been...

Page 67: ...an be affected if the volume is too loud turn down the volume If the sound quality fluctuates contact your system administrator Overload xx You are either in a coverage hole or the system is overloade...

Page 68: ...ly use Approx 6 h for full charging Note Frequent actuation of the keys impairs service life especially on the 130pro and when the backlighting is switched on Note It takes several charging cycles for...

Page 69: ...function via third party phone remote control Enter number of own phone 06 SC No Function Activate exchange access with charge recall 32 SC No Announcement To a subscriber To a group Answer to group 7...

Page 70: ...Activate SC CFU to last configured Clear SC CFU to preconfigured Activate SC CFU to preconfigured Clear SC Activate CFB Clear CFB CFB to last configured Activate SC CFB to last configured Clear SC Act...

Page 71: ...Up a Call 86 SC No Requesting a Callback Activate message Clear message from third party phone 38 SC No 38 SC No X X Route calls functions via switch groups Switch group x switch position 1 Switch gr...

Page 72: ...tems or system versions do not support all the features The corresponding text sections are identified by a number inside square brackets The list below indicates which system versions support the rel...

Page 73: ...r Discreet ring On Pick up Subscriber Number Pager Number Central Bell Message 1 16 Subscriber Number Group Number All Announcement Subscriber Number Group Number Configuration see Confirm with long c...

Page 74: ...ng contact Programming Twin TwinNr Tasten Hotkey Function key Answer Direct Yes No Terminal Switch off Barring Free Configuration barred Barred Contrast 1 5 Backlight On Off Range beep On Off Syst Bus...

Page 75: ...in the list of answered calls and the list of unanswered calls Last number redial list last 10 calls Private phone book 100 entries Copy call number from call list to private phone book 4 configurable...

Page 76: ...uted in the system not in the phone Long click for DTMF Set up call using the Loudspeaker key Dialling with Quickdial Dialling by name Access only to names stored in the local phone book To activate a...

Page 77: ...wer Reject or clear a Callback Message 37 Answering a Call 12 Answering a General Bell 40 Answering a pager 40 Answering Call Waiting 26 Appointment reminder 69 Attachment tab 65 B Basic Settings 43 B...

Page 78: ...Call List of Unanswered Calls 24 Dialling with a Configurable Hotkey 25 Dialling with Redial 13 Dialling with the Phone Number 13 Discreet ringing 47 Display 3 4 Display elements 2 Do not disturb 70 D...

Page 79: ...atteries 65 Installation 65 Intrusion allow to own set Protect against 70 K Key Assignment 18 Key confirmation tone 63 Keypad 3 L LCR 71 Leaving a Message 32 LED 3 21 68 73 Liability 9 Linking the Cha...

Page 80: ...ements 2 Options 7 Overload xx 67 P Page 71 Pager 39 40 69 Park 29 71 Personalizing Your Phone 43 Phone Book Management 49 Picking Up a Call 37 71 Pressing a Key 17 Protect against Call waiting 46 Q Q...

Page 81: ...an Announcement 27 Status information 5 Store a function under a key 52 Store a phone number under a key 51 Supplementary features 22 Suppressing your call number 41 Suppressing your call number from...

Page 82: ...Index 82 U Undoing Actions 21 Unlock 34 62 Unlocking Your Phone 70 Upper and Lower Case 20 User group 5 71 Using the Foxkey 17 V Vibra call 5 Volume key 3...

Page 83: ...9 5 EC of the Council of the European Union You will find the complete text of the declaration of conformity and other documents under http www ascom com ec documents Subject to delivery availability...

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