Arris Touchstone TG2492 User Manual Download Page 35 | Manualshive

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Arris Touchstone TG2492 User Manual Download Page 35

Chapter 6

:

Using the Telephony Gateway

Using the Reset Button

Use the Reset button (4), on the back of the Telephony Gateway, to reset the modem and

perform initialization as if you power cycled the unit. You may need to reset the Telephony

Gateway if you are having problems connecting to the Internet. Using this button will be

rare.
Use a pointed non-metallic object to press this button. The Reset button is recessed to

prevent accidental resets.

Note: The rear panel power switch can also be used to power cycle the unit.

1. Tel 1

2. Tel 2

3. Ethernet (1 - 4)

4. Reset button

5. USB

6. Cable

7. Power

8. Power switch

Release 24 STANDARD 1.1 March 2015

Touchstone TG2492 Telephony Gateway User Guide 35

Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

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Summary of Contents for Touchstone TG2492

Page 1: ...Touchstone TG2492 Telephony Gateway User Guide Release 24 STANDARD 1 1 March 2015...

Page 2: ...all trademarks of ARRIS Enterprises Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products ARRIS disclaim...

Page 3: ...17 Front Panel 18 Rear Panel 19 Selecting an Installation Location 20 Desktop Mounting Instructions 20 Factors Affecting Wireless Range 20 Connecting the Telephony Gateway 22 Configuring Your Wireles...

Page 4: ...ter to Factory Defaults 36 Chapter 7 Troubleshooting 37 The Telephony Gateway is plugged in but the Power light is Off 37 I m not getting on the Internet all connections 37 I m not getting on the Inte...

Page 5: ...ce over IP telephone service and both wired and wireless connectivity The Touchstone TG2492 Telephony Gateway provides four Ethernet connections for use as the hub of your home office Local Area Netwo...

Page 6: ...need assistance with your ARRIS product please contact your cable company For additional technical information and product User Guides please visit the ARRIS Support website at http www arris com con...

Page 7: ...ephone Connecting the Telephony Gateway to the home s existing telephone wiring should only be performed by a professional installer Do not use product near water i e wet basement bathtub sink or near...

Page 8: ...t be properly installed and grounded to the computer frame per the manufacturer s specifications Ensure proper ventilation Position the Telephony Gateway so that air flows freely around it and the ven...

Page 9: ...ing energy consumption figures apply measured with a wattmeter at the outlet Switch State Power Consumption OFF 0 3 W ON 12 0 W idle 15 3 W typical Note In most instances ARRIS recommends that the pow...

Page 10: ...your cable company Telephony services PacketCable 2 0 compliant The TG2492 provides 2 4 GHz radio and 5 GHz radio for wireless 802 11a b g n ac connectivity Four Ethernet ports for connections to non...

Page 11: ...ble outlet Note For best performance use high quality RG 6 type coax cable and minimize or eliminate splitters between the cable jack and the Data Gateway Phone Cable This is a standard phone cable wi...

Page 12: ...ny Gateway If the Telephony Gateway was provided by your cable company they already have the required information In addition you should ask your cable company the following questions Do you have any...

Page 13: ...Windows XP Windows Vista Windows 7 or Windows 8 A supported Ethernet or wireless LAN connection must be available MacOS System 7 5 to MacOS 9 2 Open Transport recommended or MacOS X A supported Ethern...

Page 14: ...system While no system is 100 secure you can use the following tips to enhance your system s security Keep the operating system of your computer updated with the latest security patches Run the system...

Page 15: ...security settings see Configuring Your Wireless Connection page 23 Ethernet or Wireless There are two ways to connect your computer or other equipment to the Telephony Gateway The following will help...

Page 16: ...ection if your computer has a built in or aftermarket plug in wireless adapter To learn more about which wireless hardware works best with your computer see your computer dealer Both If you have two o...

Page 17: ...new one If you have ordered service your cable company should configure the Telephony Gateway automatically You need only follow the instructions in this section to install and connect the Telephony G...

Page 18: ...tatus 4 2 4 GHz indicates the status of the 2 4 GHz wireless LAN 5 5 GHz indicates the status of the 5 GHz wireless LAN 6 Tel 1 indicates the status of telephone line 1 7 Tel 2 indicates the status of...

Page 19: ...puter LAN port 4 Reset button resets the Telephony Gateway as if you power cycled the unit Use a pointed non metallic object to press this button 5 USB USB host connector supported features determined...

Page 20: ...reless devices The Telephony Gateway wireless connection range is typically 100 200 feet 30m 65m A number of factors can affect connection range as described below Desktop Mounting Instructions Positi...

Page 21: ...your network s range you reduce interference with other networks and make it harder for unwanted users to find and connect to your network Note Setting the transmit power level to High increases the r...

Page 22: ...ne service is not adequate Failure to do so may result in loss of service and or permanent damage to the Telephony Gateway 1 Connect one end of the coax cable to the cable outlet or splitter and the o...

Page 23: ...e Ethernet cable included in the Telephony Gateway package 4 Connect one end of the telephone cable to the telephone port on the back of the Telephony Gateway 1 or 2 Connect the other end to the telep...

Page 24: ...ss the wireless LAN on the TG2492 use the connection utility for your operating system to connect to the wireless LAN using its network name SSID as shown on the security label 2 If you cannot access...

Page 25: ...ess connection or Local Area Connection for an Ethernet connection Next click the Details button Windows Vista or Windows 7 or click the Support tab and then the Details button Windows XP The Physical...

Page 26: ...father and mother to be trusted while the childrens computers have parental controls in effect Note Refer to the Finding the MAC Address of a Computer page 25 for information on determining the MAC ad...

Page 27: ...want access blocked or click the All Week checkbox for all week c Set the start time and end time during the specified days 24 hour clock 0 00 until 0 00 indicates all day or just click the All Day c...

Page 28: ...m that you are using Please ensure you are using the correct steps for the operating system on your computer Follow the links below for instructions to configure your Ethernet connection on your opera...

Page 29: ...indows Vista Follow these steps to configure the Ethernet interface on a Windows Vista operating system 1 Open the Vista Control Panel 2 Double click Network and Sharing Center to display the Network...

Page 30: ...the Properties window Then click Close to back out of the remaining setup screens TCP IP Configuration for MacOS X Follow these steps to configure the Ethernet interface on a MacOS X operating system...

Page 31: ...r the TG2492 page 32 Using the Reset Button page 35 Resetting the Router to Factory Defaults page 36 Setting up Your Computer to Use the Telephony Gateway Follow the instructions in the information pa...

Page 32: ...hing all its lights for more than 10 seconds this indicates a problem with the telephone wiring the red and green wires may be shorted touching or there may be undesired voltage on the lines If this p...

Page 33: ...n Wi Fi enabled Flash Computer activity Off Wi Fi disabled On On hook Flash Off hook Off disabled No AC Power Off Off On On hook Flash Off hook Off disabled Firmware Upgrade normal operation normal op...

Page 34: ...on On Off Flash Retrieving telephone line information On Flash Flash Activating telephone service Note The US DS indicator flashes during startup and turns on when the Telephony Gateway establishes a...

Page 35: ...connecting to the Internet Using this button will be rare Use a pointed non metallic object to press this button The Reset button is recessed to prevent accidental resets Note The rear panel power swi...

Page 36: ...e Telephony Gateway for more than fifteen seconds This restores the wireless setup configuration and router configuration parameters to the factory defaults You may need to do this if a misconfigurati...

Page 37: ...phony Gateway especially when many people are online Always leave your Telephony Gateway plugged into AC power and connected to the cable system Check the front panel lights The Power and Online light...

Page 38: ...d Enable one of the other security modes as soon as you find the problem A misconfiguration could lock out all access to the Telephony Gateway router If you think this has happened see Resetting the R...

Page 39: ...hat line Contact your service provider If it is blinking there is a phone off hook somewhere in the house Find that phone and hang it up If it is lit go to the next step 4 Is the phone plugged directl...

Page 40: ...ny to configure your computer s networking software for you DNS Domain Name Service Server An IP service that associates a domain name such as www example com with an IP address DOCSIS Data Over Cable...

Page 41: ...k that allows computers in a single location such as a building to communicate with one another LED Light Emitting Diode A semi conductor diode that emits light when current is passed through it M MAC...

Page 42: ...let A power outlet that may be turned on and off using a wall switch Usually intended for lamps Avoid plugging your computer or Telephony Gateway into a switched outlet to avoid disruptions T TCP IP T...

Page 43: ...Touchstone TG2492 Telephony Gateway User Guide Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T 1 678 473 2000 F 1 678 473 8470 www arris com...

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