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Arris Touchstone TG1652S, User Manual

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Chapter 2

: 

Overview

 

 

Release 16 STANDARD 1.0    May 2016 

Touchstone TG1652S Telephony Gateway User Guide 

© ARRIS Enterprises, LLC, 2016. All Rights Reserved. 

12 

 

Windows 

Windows 7, Windows 8, or Windows 10. A supported Ethernet or wireless LAN connection 

must be available. 

 

 

Mac OS 

System 7.5 to Mac OS 9.2 (Open Transport recommended) or Mac OS X. A supported Ethernet 

or wireless LAN connection must be available. 

 

 

Linux/Unix 

Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or 

wireless LAN connection must be available. 

 

 

About this Manual 

This manual covers the Touchstone TG1652S Telephony Gateway. The model number is on 

the label affixed to the Telephony Gateway. 

 

1.

 

Model Number 

2.

 

Security Label 

 

 

Summary of Contents for Touchstone TG1652S

Page 1: ...Touchstone TG1652S Telephony Gateway User Guide Release 16 STANDARD 1 0 May 2016 May 2016...

Page 2: ...e all trademarks of ARRIS Enterprises LLC Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products ARRIS disclai...

Page 3: ...11 Windows 12 Mac OS 12 Linux Unix 12 About this Manual 12 What about Security 13 Ethernet or Wireless 13 Getting Support 14 3 Installing and Connecting your Telephony Gateway 15 Front Panel 16 Rear P...

Page 4: ...0 Indicator Lights for the TG1652S 31 Wiring Problems 31 Patterns Normal Operation LAN and Telephone 32 Patterns Normal Operation WAN 32 Patterns Startup Sequence 33 Using the Reset Button 34 Resettin...

Page 5: ...serviceable parts inside Refer service to qualified personnel only The Telephony Gateway is designed to be connected directly to a telephone Connecting the Telephony Gateway to the home s existing te...

Page 6: ...the computer must be properly installed and grounded to the computer frame per the manufacturer s specifications Ensure proper ventilation Position the Telephony Gateway so that air flows freely arou...

Page 7: ...red with a wattmeter at the outlet Switch State Power Consumption OFF 0 0 W ON 10 290 W 115VAC 60 Hz 10 488 W 220VAC 50 Hz Note In most instances ARRIS recommends that the power switch remain in the O...

Page 8: ...brings it all to you faster and more reliably All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity The Touchstone TG1652S Telephony Gateway provide...

Page 9: ...patible with DOCSIS 2 0 or 1 1 supports tiered data services if offered by your cable company Telephony services PacketCable 1 5 or 1 0 compliant The TG1652S provides Wireless 802 11a b g n ac connect...

Page 10: ...You can buy phone cables from any electronics retailer and many discount stores Splitter optional provides an extra cable connection by splitting a single outlet into two You may need a splitter if y...

Page 11: ...ou should ask your cable company the following questions Do you have any special system requirements or files that I need to download after I am connected When can I start using my Telephony Gateway D...

Page 12: ...le Mac OS System 7 5 to Mac OS 9 2 Open Transport recommended or Mac OS X A supported Ethernet or wireless LAN connection must be available Linux Unix Hardware drivers TCP IP and DHCP must be enabled...

Page 13: ...terms of service Use the cable company s mail servers for sending email Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users some are shipped open b...

Page 14: ...ateway The 802 11 wireless LAN standard allows one or more computers to access the TG1652S using a wireless radio signal These connections are in addition to the connections supported via Ethernet Not...

Page 15: ...able phone and power outlets are available near the computer If a cable outlet is not conveniently located your cable company can install a new one If you have ordered service your cable company shoul...

Page 16: ...unit 2 US DS indicates upstream downstream connectivity 3 Online indicates internet data transmission status 4 2 4 GHz indicates the status of the 2 4 GHz wireless LAN 5 5 GHz indicates the status of...

Page 17: ...s this button 2 Telephone 1 connector for the first phone line 3 Telephone 2 connector for the second phone line 4 Ethernet 1 4 connectors for use with a computer LAN port 5 Cable connector for the co...

Page 18: ...ither side to keep the vents clear Blocking the vents may cause overheating How close are your wireless devices The Telephony Gateway wireless connection range is typically 100 200 feet 30m 65m A numb...

Page 19: ...mounting on plywood or studs two 6 x 1 5 38 1 mm self tapping panhead wood screws not included screwdriver flat blade or Phillips depending on what kind of screws you use wall mounting bracket order f...

Page 20: ...necting your Telephony Gateway Release 16 STANDARD 1 0 May 2016 Touchstone TG1652S Telephony Gateway User Guide ARRIS Enterprises LLC 2016 All Rights Reserved 20 2 Drill holes for the mounting screws...

Page 21: ...Connecting the Telephony Gateway page 22 Desktop Mounting Instructions 1 Position the Telephony Gateway so that it stands vertically on its base Do not lay it flat on its side air flows freely around...

Page 22: ...anent damage to the Telephony Gateway 1 Connect one end of the coax cable to the cable outlet or splitter and the other end to the Telephony Gateway s Cable connector 5 Tighten the connections by hand...

Page 23: ...S ships with wireless LAN security set by default See the security label on your product for the factory security settings network name SSID encryption method network key and WPS PIN Note You must set...

Page 24: ...t configuration parameters as required Note Most configuration parameters that you may want to set can be accessed on the System Basic Setup screen including the security mode and setting a system pas...

Page 25: ...able Parental Controls checkbox and click the Apply button 4 Configure any or all of the following parental controls Trusted MAC Addresses Enter the MAC addresses of any trusted computers on the netwo...

Page 26: ...eyword or Web Site Filter a Enter the keyword in the Keyword field or web site URL address in the Web Site field b Click the checkboxes for the days you want access blocked or click the All Week check...

Page 27: ...on the computer The procedure is slightly different depending on the operating system that you are using Please ensure you are using the correct steps for the operating system on your computer Follow...

Page 28: ...pears 3 Click Change adapter settings from the left side menu 4 Right click on your local area connection icon and select Properties to open the Properties window 5 Select Internet Protocol Version 4...

Page 29: ...able provider requires TCP IPv6 go to step 8 5 Choose Using DHCP from the Configure IPv4 menu 6 If necessary click the Renew DHCP Lease button 7 Close the System Properties application TCP IPv4 config...

Page 30: ...available on the Telephony Gateway and covers basic troubleshooting procedures Setting up Your Computer to Use the Telephony Gateway page 30 Indicator Lights for the TG1652S page 31 Using the Reset B...

Page 31: ...r 2 US DS 3 Online 4 2 4 GHz Wi Fi 5 5 GHz Wi Fi 6 Tel 1 7 Tel 2 8 WPS Button LED 9 USB Wiring Problems If the Telephony Gateway begins flashing all its lights for more than 10 seconds this indicates...

Page 32: ...ter with 100 Mbps 10Mbps port connected Amber Green LED Flash Computer activity Both LEDs Off Computer not connected On Wi Fi enabled Flash Computer activity Off Wi Fi disabled On On hook Flash Off ho...

Page 33: ...patterns during each phase of the startup sequence There are two phases of startup the telephony phase and the cable modem phase Both are outlined below Telephony Startup Sequence Power US DS Online...

Page 34: ...on starts Off Downstream acquisition completed Fast Flash 3 second Off Upstream acquisition in progress On Slow Flash during acquisition On when modem IP address obtained Upstream acquisition complete...

Page 35: ...ccidental resets 1 Reset button 2 Telephone 1 3 Telephone 2 4 Ethernet 1 4 5 Cable 6 Power 7 Power switch Resetting the Router to Factory Defaults To reset the router to factory defaults press and hol...

Page 36: ...Power and Online lights should be on If the Power light blinks for more than 30 minutes call your cable company for assistance Check your cable connections Connectors should be tight The coax cable s...

Page 37: ...ephones and microwave ovens If you cannot remove the interfering product try using a different channel or setting Protected Mode I can get on the Internet but everything is slow If the Web site you ar...

Page 38: ...it is lit go to the next step 4 Is the phone plugged directly into the Telephony Gateway Make sure the phone is plugged into the port on the back of the Telephony Gateway labeled Tel 1 for line 1 and...

Page 39: ...so some Ethernet hubs may have built in cross over on one or more ports which eliminates the need for a cross over cable D DHCP Dynamic Host Configuration Protocol An IP protocol used to provide an IP...

Page 40: ...ften feeds several remote headends to provide distributed services HTTP HyperText Transfer Protocol Hub A box with several Ethernet connectors Ethernet hubs provide a common point of contact for all c...

Page 41: ...ike a wide RJ 11 telephone connector S Splitter A small box with three cable connectors one input and two outputs You may need a splitter if you have a TV already connected to the cable outlet that yo...

Page 42: ...r Guide ARRIS Enterprises LLC 2016 All Rights Reserved 42 W WEP Wired Equivalent Privacy A common standard for encrypting data sent over a wireless LAN WPA Wi fi Protected Access A standard for encryp...

Page 43: ...Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T 1 678 473 2000 F 1 678 473 8470 www arris com...

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