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Touchstone DG2470 Data

Gateway

User Guide

Release 24 STANDARD 1.3 February 2015

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Summary of Contents for Touchstone DG2470

Page 1: ...Touchstone DG2470 Data Gateway User Guide Release 24 STANDARD 1 3 February 2015...

Page 2: ...ll trademarks of ARRIS Enterprises Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products ARRIS disclaims...

Page 3: ...eless 14 Chapter 4 Installing and Connecting your Data Gateway 16 Front Panel 17 Rear Panel 18 Selecting an Installation Location 19 Desktop Mounting Instructions 19 Factors Affecting Wireless Range 1...

Page 4: ...artup Sequence 31 Using the Reset Button 31 Resetting the Router to Factory Defaults 32 Chapter 7 Troubleshooting 33 The Data Gateway is plugged in but the Power light is Off 33 I m not getting on the...

Page 5: ...ernet connections for use as the hub of your home office Local Area Network LAN The DG2470 also provides 802 11a b g n ac wireless connectivity for enhanced mobility and versatility The Data Gateway a...

Page 6: ...our ARRIS product please contact your cable company For additional technical information and product User Guides please visit the ARRIS Support website at http www arris com consumer Release 24 STANDA...

Page 7: ...e national electrical installation codes In the U S this is required by NFPA 70 National Electrical Code Article 820 In the European Union and in certain other countries CATV installation equipotentia...

Page 8: ...nect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help WARNING Changes or modifications...

Page 9: ...g two conditions 1 This equipment or device cannot cause harmful interference and 2 this equipment or device must accept any interference including interference that may cause some unwanted operation...

Page 10: ...or wireless 802 11a b g n ac connectivity Four Ethernet ports for connections to non wireless devices Integrated MoCA 2 0 home networking DOCSIS 3 0 compliant One USB host port future support for exte...

Page 11: ...connectors use it to connect the splitter to the cable outlet and then connect the Data Gateway and TV to the splitter Note A splitter effectively cuts the signal in half and sends each half to its tw...

Page 12: ...are The following hardware configuration is recommended Computers not meeting this configuration can still work with the DG2470 but may not be able to make maximum use of DG2470 throughput CPU P4 3GHz...

Page 13: ...em of your computer updated with the latest security patches Run the system update utility at least weekly Keep your email program updated with the latest security patches In addition avoid opening em...

Page 14: ...on if your computer has built in Ethernet hardware Note To connect more than four computers to the DG2470 through the Ethernet ports you need an Ethernet hub available at computer retailers The Data G...

Page 15: ...can use Ethernet for up to four devices and wireless for the others To connect five or more computers to the Ethernet ports you will need an Ethernet hub available at computer retailers Release 24 STA...

Page 16: ...Need page 10 Cable and power outlets are available near the computer If a cable outlet is not conveniently located your cable company can install a new one If you have ordered service your cable compa...

Page 17: ...et data transmission status 4 2 4 GHz indicates the status of the 2 4 GHz wireless LAN 5 5 GHz indicates the status of the 5 GHz wireless LAN 6 MoCA indicates connectivity between the Data Gateway and...

Page 18: ...ing connectors and controls 1 Reset button resets the Data Gateway as if you power cycled the unit Use a pointed non metallic object to press this button 2 Ethernet 1 4 connectors for use with a compu...

Page 19: ...onnection range as described below Desktop Mounting Instructions Position the Data Gateway so that air flows freely around it the back faces the nearest wall it will not fall to the floor if bumped or...

Page 20: ...to the Data Gateway s Cable connector 3 Tighten the connections by hand then tighten an additional 1 8 turn with a wrench Note For best performance use high quality coax cable and minimize or elimina...

Page 21: ...thernet cable included in the Data Gateway package Configuring Your Wireless Connection The DG2470 ships with wireless LAN security set by default See the security label on your product for the factor...

Page 22: ...ation parameters as required Note Most configuration parameters that you may want to set can be accessed on the System Basic Setup screen including the security mode and setting a system password Sett...

Page 23: ...d then click Parental Controls in the side menu to display the Parental Controls screen 3 Check the Enable Parental Controls checkbox and click the Apply button 4 Configure any or all of the following...

Page 24: ...ox Adding a Keyword or Web Site Filter a Enter the keyword in the Keyword field or web site URL address in the Web Site field b Click the checkboxes for the days you want access blocked or click the A...

Page 25: ...your Ethernet connection on your operating system TCP IP Configuration for Windows XP page 25 TCP IP Configuration for Windows Vista page 26 TCP IP Configuration for Windows 7 or Windows 8 page 26 TC...

Page 26: ...onnection The Network Connections window displays 4 Double click the Local Area Connection to open the Properties window Note If Windows requests permission to continue click Continue 5 Double click I...

Page 27: ...w these steps to configure the Ethernet interface on a MacOS X operating system 1 Open System Preferences either by choosing System Preferences from the Apple menu or by clicking the System Preference...

Page 28: ...ge 28 Indicator Lights for the DG2470 page 29 Using the Reset Button page 31 Resetting the Router to Factory Defaults page 32 Setting up Your Computer to Use the Data Gateway Follow the instructions i...

Page 29: ...oubleshooting 1 Power 2 US DS 3 Online 4 2 4 GHz WiFi 5 5 GHz Wi Fi 6 MoCA 7 WPS 8 WPS Button 9 USB port Patterns Normal Operation LAN The following table shows light patterns for the Ethernet MoCA an...

Page 30: ...vice attached Flash MoCA network device activity traffic Off MoCA disabled or no MoCA network device attached No AC Power Off Off Off Firmware Upgrade normal operation normal operation normal operatio...

Page 31: ...obtained Upstream acquisition completed ready for service Using the Reset Button Use the Reset button 1 on the back of the Data Gateway to reset the modem and perform initialization as if you power c...

Page 32: ...press and hold the Reset button 1 on the back of the Data Gateway for more than fifteen seconds This restores the wireless setup configuration and router configuration parameters to the factory defau...

Page 33: ...can cause a break or short in the cable you may have to replace the cable If you have one or more splitters between the Data Gateway and CATV outlet remove the splitters and connect the Data Gateway...

Page 34: ...z remote telephones and microwave ovens If you cannot remove the interfering product try using a different channel or setting Protected Mode I can get on the Internet but everything is slow If the Web...

Page 35: ...re for you DNS Domain Name Service Server An IP service that associates a domain name such as www example com with an IP address DOCSIS Data Over Cable System Interface Specification The interoperabil...

Page 36: ...Data Gateway s MAC address to authorize access to the Internet The MAC address is printed on a label on the bottom of your Data Gateway P Protocol A set of rules and formats that determines the commun...

Page 37: ...Protocol Internet Protocol The protocols used to facilitate communications across one or more connected networks TDMA Time Division Multiple Access A method used by DOCSIS compliant cable modems for s...

Page 38: ...Touchstone DG2470 Data Gateway User Guide Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T 1 678 473 2000 F 1 678 473 8470 www arris com...

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