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SURFboard

®

T25 Cable Modem with Xfinity Voice

User Guide, STANDARD Revision 2.0

P/N 365-095-33655

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Summary of Contents for SURFboard T25

Page 1: ...SURFboard T25 Cable Modem with Xfinity Voice User Guide STANDARD Revision 2 0 P N 365 095 33655...

Page 2: ...IES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TITLE NON INFRINGEMENT FREEDOM FROM COMPUTER VIRUS AND WARRANTIES ARISING...

Page 3: ...SURFboard T25 Cable Modem with Xfinity Voice User Guide STANDARD Revision 2 0 3...

Page 4: ...iew 13 Front panel 13 Indicator lights for the T25 14 Rear panel 15 Backup power 16 Telephony cable modem label 17 Chapter 4 Installing the T25 18 Install the T25 18 Connect your telephone 19 Establis...

Page 5: ...iguration using the Reset button 28 Exit the T25 web manager 28 Chapter 7 Troubleshooting tips 29 Solutions 29 Front panel LED icons and error conditions 30 Chapter 8 Warranty information 31 SURFboard...

Page 6: ...e device This device was qualified under test conditions that included the use of the supplied cables between system components To ensure regulatory and safety compliance use only the provided power a...

Page 7: ...aundry tub in a wet basement or near a swimming pool Do not cover the device or block the airflow to the device with any other objects Keep the device away from excessive heat and humidity and keep th...

Page 8: ...ject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation...

Page 9: ...roduct with your residential or commercial waste Some countries or regions such as the European Union have set up systems to collect and recycle electrical and electronic waste items Contact your loca...

Page 10: ...The T25 will not work with DSL or satellite Internet service This guide provides instructions for installing your T25 About your T25 The T25 telephony modem is DOCSIS 3 1 compliant with the following...

Page 11: ...with your SURFboard device T25 Quick Start Guide Provides basic information for installing the gateway and setting up a secure connection on your home network Additional item s needed not included The...

Page 12: ...no longer specifically supported they should still function with this model Macintosh 10 4 or higher UNIX Linux Contact Information For technical support and additional ARRIS product information Visi...

Page 13: ...wer is properly connected with the device power cord and the battery is not connected Scanning for Upstream Send channel and Downstream Receive channel connection Upstream and Downstream channels are...

Page 14: ...On On Connected to the Internet ultra high speed Flash Not connected to the Internet On Internet available Off Internet not available On On hook Flash Off hook Off disabled No AC power Off Off Off Off...

Page 15: ...sh Downstream and upstream found retrieving setup information from service provider On On Ready for service Rear panel Figure 2 T25 Rear View Table 6 T25 Rear Panel Ports Connectors Description Two te...

Page 16: ...anel LEDs flash 3 Remove the small object from the Reset opening Note For network security purposes ARRIS recommends that you change the default admin password on your T25 See Change the default usern...

Page 17: ...l 30 740 Telephony cable modem label The telephony cable modem label is located on the bottom of your T25 It contains the voice modem information that you may need when contacting your service provide...

Page 18: ...ne and power outlets are available near the T25 If a cable outlet is not conveniently located your service provider can install a new one Broadband cable service is available in your area To set up a...

Page 19: ...ave Telephony service from Comcast call 1 800 Xfinity 1 800 934 6489 to set up an account that includes Telephony service 1 Connect the telephone cord not included to the TEL LINE port on your telepho...

Page 20: ...he T25 you may be automatically redirected to the page If you are not redirected then type xfinity com activate in the browser 3 Access the site using your telephone number or your Xfinity account log...

Page 21: ...m that your phone has a dail tone The ARRIS SURFboard website or your selected website should open If the website fails to open please call Comcast Customer Support at 1 855 OK BEGIN 1 855 652 3446 to...

Page 22: ...screen Click on the main menu link to view any of the other available screens View the T25 network connection status Using the T25 web manager you can view and monitor the following operational statu...

Page 23: ...screen Event log screen The Event Log screen includes a list of events that have been detected by your T25 including the date and time of the event the event ID and the event level SURFboard T25 Cabl...

Page 24: ...Chapter 5 Using the cable modem web manager Figure 5 T25 Event log screen SURFboard T25 Cable Modem with Xfinity Voice User Guide STANDARD Revision 2 0 24...

Page 25: ...ardware and firmware This information includes the serial number for your T25 Figure 6 T25 HW FW versions screen Registration status CM state The Registration Status screen shows the current operating...

Page 26: ...Chapter 5 Using the cable modem web manager Figure 7 T25 Registration status CM state screen SURFboard T25 Cable Modem with Xfinity Voice User Guide STANDARD Revision 2 0 26...

Page 27: ...25 using the Reset button page 27 Reset the T25 configuration using the Reset button page 28 Reboot or restart your T25 using the Reset button 1 Insert the end of a paper clip or other small object wi...

Page 28: ...r other small object with a narrow tip into the Reset opening on the rear of your T25 2 Press and hold the Reset button for 10 seconds and then release 3 Remove the paper clip or small object from the...

Page 29: ...or receive data Check each end of the coaxial cable connection on the cable modem and cable wall outlet Use your hand to tighten each connector if necessary Check the Ethernet cable to make sure it is...

Page 30: ...If During Startup If During Normal Operation OFF T25 is not properly plugged into the electrical outlet T25 is unplugged BLINKING Upstream Send channel or Downstream Receive channel cannot be acquired...

Page 31: ...gements If you did not purchase this Product directly from ARRIS or from an ARRIS authorized retail reseller ARRIS does not warrant this Product to you the end user A limited warranty for this Product...

Page 32: ...and whether based in contract or tort IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT INDIRECT GENERAL SPECIAL INCIDENTAL CONSEQUENTIAL EXEMPLARY OR OTHER DAMAGES ARISING O...

Page 33: ......

Page 34: ...Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T 1 678 473 2000 F 1 678 473 8470 www arris com...

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