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SURFboard® SBG7400AC2
Wireless Gateway

User Guide

January 2017

Copyright 2017, ARRIS Enterprises, LLC. All rights reserved.

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Summary of Contents for SURFboard SBG7400AC2

Page 1: ...SURFboard SBG7400AC2 Wireless Gateway User Guide January 2017 Copyright 2017 ARRIS Enterprises LLC All rights reserved D R A F T ...

Page 2: ...t to refer to either the entities claiming the marks or the names of their products ARRIS disclaims proprietary interest in the marks and names of others Wi Fi Alliance Wi Fi the Wi Fi logo the Wi Fi CERTIFIED logo Wi Fi Protected Access WPA the Wi Fi Protected Setup logo and WMM are registered trademarks of Wi Fi Alliance Wi Fi Protected Setup Wi Fi Multimedia and WPA2 are trademarks of Wi Fi All...

Page 3: ...nts 6 Wireless LAN Information 7 CARING FOR THE ENVIRONMENT BY RECYCLING YOUR ARRIS EQUIPMENT 8 2 Getting Started 9 Introduction 9 In The Box 9 System Requirements 10 Contact Information 11 3 Product Overview 12 Front Panel 12 Wi Fi Protected Setup WPS 13 Rear Panel 14 Gateway Label 16 4 Installing the Gateway 17 Connect the SBG7400AC2 to Your Computer 17 Establish an Internet Connection 18 5 Warr...

Page 4: ...device This device was qualified under test conditions that included the use of the supplied cables between system components To ensure regulatory and safety compliance use only the provided power and interface cables and install them properly Different types of cord sets may be used for connections to the main POWER supply circuit Use only a main line cord that complies with all applicable device...

Page 5: ... from lightning For added protection unplug the device from the wall outlet and disconnect the cables to avoid damage to this device from lightning and power surges Do not use this product near water For example near a bathtub washbowl kitchen sink laundry tub swimming pool or in a wet basement Do not use the telephone to report a gas leak in the vicinity of the leak Do not cover the device or blo...

Page 6: ...try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the device and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operat...

Page 7: ... on the Use of Wireless Devices In some situations or environments the use of wireless devices may be restricted by the proprietor of the building or responsible representatives of the organization For example using wireless equipment in any environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the applicable policy fo...

Page 8: ...onsumers CARING FOR THE ENVIRONMENT BY RECYCLING YOUR ARRIS EQUIPMENT Please do not dispose of this product or any included electronic accessories i e power supply or battery with your residential or commercial waste ARRIS devices may be disposed of through the ARRIS Product Recycling program further described at corporateresponsibility arris com phoenix zhtml You may also contact your local commu...

Page 9: ...your home The SBG7400AC2 also includes a Wi Fi Pairing WPS button option for quick and easy connections for your WPS enabled wireless devices This guide provides instructions for installing and configuring your SBG7400AC2 setting up secure wireless network connections and managing your gateway and network configurations In The Box Before installing the SBG7400AC2 check that the following items are...

Page 10: ...Additional Items Needed Not Included The following items are not included in the box and must be purchased separately if required Coaxial coax cable if one is not already connected to a cable wall outlet RF splitter for additional coaxial cable connections such as a set top box or Smart TV Ethernet cable for each additional Ethernet enabled device System Requirements High speed Internet access acc...

Page 11: ...r Guide Copyright 2017 ARRIS Enterprises LLC All rights reserved 11 Contact Information For technical support and additional ARRIS product information Visit the ARRIS Support website www arris com consumers http www arris com consumers Call ARRIS Technical Support 1 877 466 8646 D R A F T ...

Page 12: ...Icon Blinking On Solid Not applicable icon does not blink Green Power is properly connected Scanning for an upstream send or downstream receive channel connection Green Non bonded upstream or downstream channel is connected Blue High speed Internet connection with bonded upstream or downstream channel Scanning for an Internet connection Green Gateway is connected to the network Updated graphic wil...

Page 13: ...ollowing applies 5 GHz wireless connection is made between the SBG7400AC2 and another Wi Fi enabled wireless device on your home network for example Wi Fi telephone tablet or laptop The WPS Pairing process between the SBG7400AC2 and WPS enabled wireless device was successful The WPS Pairing process either failed or did not complete after two minutes Not applicable no LED on button Note The Wireles...

Page 14: ...t your SBG7400AC2 1 Insert the end of a paper clip or other small object with a narrow tip into the Reset opening on the back of your SBG7400AC2 2 Press and hold the indented Reset button for three to four seconds only 3 Remove the paper clip or small object from the Reset opening To reset your SBG7400AC2 configuration back to the factory default settings 1 Insert the end of a paper clip or other ...

Page 15: ...ttings You should first back up your gateway configuration files before resetting your gateway 10 100 1000 Four one gigabit Ethernet ports for RJ 45 network cable connections Green LED is ON Indicates a data transfer rate of one gigabit per second Green LED is Blinking Indicates data traffic is in progress Amber LED is ON Indicates a data transfer rate of less than one gigabit per second Amber LED...

Page 16: ...ottom of the SBG7400AC2 It contains the gateway information that you may need when contacting your service provider or ARRIS Technical Support page 11 To receive Internet service contact your service provider for assistance You may need to provide the following information listed on the gateway label Gateway Model name SBG7400AC2 Gateway MAC address HFC MAC Gateway Serial number SN Updated graphic...

Page 17: ...vailable in your area To set up a wireless network you will need a high speed Internet connection provided by an Internet service provider Note When contacting your service provider you may need your gateway information listed on the gateway label located on the bottom of your SBG7400AC2 see Gateway Label page 16 Choose a location in your home where your computer and gateway are preferably near ex...

Page 18: ...twork device that you want to install as a wired connection on your home network 5 Connect the power cord to the Power port on the rear of the SBG7400AC2 6 Plug the other end of the power cord into an electrical wall outlet that is not controlled by a wall switch Note This automatically powers ON the SBG7400AC2 There may be up to a 15 second delay for the Power LED on the SBG7400AC2 front panel to...

Page 19: ... as www surfboard com in the address bar and then press Enter The ARRIS website should open If the website fails to open please contact your service provider for assistance 5 Check that the Power Upstream Downstream and Online front panel LEDs on the SBG7400AC2 light up in sequential order See Front Panel page 12 for additional LED status information If all four LEDs did not light up solid and you...

Page 20: ...ly ARRIS sole and exclusive obligation under this Limited Warranty for retail sales shall be to repair or replace any Product or Software that does not meet this Limited Warranty All warranty claims must be made within the applicable Warranty Period Cable Operator or Service Provider Arrangements If you did not purchase this Product directly from ARRIS or from an ARRIS authorized retail reseller A...

Page 21: ...ED ALTERED AND OR DAMAGED THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have arising out of or in connection with this Product whether made or suffered by you or another person and whether based in contract or tort IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT INDIRECT GENERAL SPECIAL INCIDENTAL CONSEQUENTIAL EXEMPLARY OR OTHER DAMAGES ...

Page 22: ...Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T 1 678 473 2000 F 1 678 473 8470 www arris com D R A F T ...

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