Introduction
ARRIS NVG558 Gateway Quick Start Guide
Use this Quick Start Guide to install, configure, and perform basic troubleshooting for the ARRIS NVG558 gateway.
Power supply installation
Connect the power supply cord to the Power In connector on the gateway and the other end into an appropriate electrical outlet.
Product ventilation
The gateway is intended for residential use. Position the gateway in a vertical position and where temperature remains within a range of 32° – 104°F
(0° – 40°C) and heat from the unit itself is not trapped. There must be at least two inches (2”) of clearance on all sides except the bottom.
Gateway positioning
Position the gateway in a vertical position. Proper positioning of the gateway is essential for proper cooling.
Status indicator lights and port configuration
Colored LEDs on the gateway indicate the status of various port activity.
Front panel LEDs
LED
Status
Power
Solid Green
: The device is powered on.
Flashing Green
: The device is starting.
Solid Red
: Boot failure.
Flashing Red
:
Detecting factory reset (press and hold the recessed Reset button for 10 or more seconds to trigger the factory reset).
Broadband
Solid Blue
: Broadband internet connection is active.
Solid Red
: No IP address or authentication failed.
Off: No active broadband connection.
WAN
NVG558 (with Ethernet WAN interface)
Solid Green
: Ethernet WAN connection is good.
Flashing Green:
Trying to connect to the available network.
Solid Red
:
No Ethernet WAN connection on the line.
NVG558
(
with Cellular WAN interface)
Solid Green
: Cellular WAN connection is good.
Solid Yellow:
Cellular WAN connection is fair.
Solid Red
:
Cellular WAN connection is poor.
Flashing Red
:
No cellular WAN connection on the line
.
Wi-Fi
Solid Green
: Wireless enabled (either radio).
Flashing Yellow
:
Wi-Fi protected Set-up (WPS) is active.
Flashing Red
:
Flashes for 30 seconds to indicate the timeout or conflict of WPS.
Solid Red
:
Wireless network failure.
Off: Wireless is disabled for both the radios.
LAN/WAN Ethernet LEDS
on rear panel RJ-45 ports
Solid Green
: Port is active.
Off: Port is not active.
Flashing Green
: Traffic is passing on the line.
LED descriptions
MPE/SAR/RF exposure information
This device was verified for RF exposure and found to comply with FCC OET bulletin
65 RF exposure requirements. This equipment complies with FCC radiation exposure
limits set forth for an uncontrolled environment.
WARNING
: While this device is in operation, a separation distance of at least 30 cm
(
12 inches) must be maintained between the radiating antennas and the bodies of all
persons exposed to the transmitter to meet the FCC RF exposure guidelines.
Making changes to the antenna or the device is not permitted. Doing so may result in
the installed system exceeding RF exposure requirements. This device must not be co-
located or operated in conjunction with any other antenna or radio transmitter.
Use of controls or adjustments or performance of procedures other than those
specified herein may result in hazardous radiation exposure is required to be in the
operating and maintenance instructions.
Safety information
The following sections describe the safety guidelines for this product.
AC adapter
This product is intended to be supplied with a listed ARRIS desktop AC adapter mark
ed
Class 2 or LPS and rated 100 – 120V, 50/60Hz 1A, Output 12V, 3.75A for all NVG558
series gateway models.
The AC power adapter supplied with this product is designed to ensure your personal
safety and to be compatible with this equipment. Use only the power adapter that
was provided with the gateway.
Please follow these guidelines:
•
Do not use the adapter in a high moisture environment. Never touch the adapter
when your hands or feet are wet.
•
Allow adequate ventilation around the adapter. Avoid locations with restricted
airflow.
•
Connect the adapter to a proper power source. The voltage and grounding
requirements are found on the product case and/or packaging.
Repairs
Do not, under any circumstances, attempt any service, adjustments, or repairs on this
equipment. Instead, contact Verizon for assistance. Failure to comply may void the
product warranty.
Location - electrical considerations
CAUTION: Due to risk of electrical shock or damage, do not use this product near
water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement,
or near a swimming pool. Also, avoid using this product during electrical storms.
Avoid locations near electrical appliances or other devices that cause excessive
voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs,
highfrequency or magnetic security devices, or electric motors).
Location - environmental considerations
Do not plug the power adapter into an outdoor outlet or operate the residential
gateway outdoors. It is not waterproof or dustproof, and is for indoor use only. Any
damage to the unit from exposure to rain or dust may void your warranty.
Do not use the residential gateway where there is high heat, dust, humidity, moisture,
or
caustic chemicals or oils.
Keep the gateway away from direct sunlight and anything that radiates heat, such as a
stove or a motor.
•
Do not use the adapter if the cord becomes damaged.
•
Do not attempt to service the adapter. There are no serviceable parts inside.
Replace the unit if it is damaged or exposed to excess moisture.
Trade Name
ARRIS
Responsible Party
ARRIS International plc.
Address
3871 Lakefield Drive, Suwanee,
GA 30024,
United States
Phone
1-866 362-7747
P/N 616227-002-00
Rev C 09/2020
DCM 365-095-35519 x.4
Rear panel connectors
Power
Broadband
WAN Ethernet
Wi-Fi
Power In
USB port
Ethernet WAN port
LAN Ethernet ports
with LED support
Power button
Reset button
