Arris DOCSIS 3.1 User Manual Download Page 1 | Manualshive

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SURFboard® S33

DOCSIS® 3.1 cable modem

May 2020

User guide

Copyright 2020 ARRIS Enterprises, LLC. All rights reserved.

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Summary of Contents for DOCSIS 3.1

Page 1: ...SURFboard S33 DOCSIS 3 1 cable modem May 2020 User guide Copyright 2020 ARRIS Enterprises LLC All rights reserved...

Page 2: ...Fboard and the ARRIS logo are all trademarks of ARRIS Enterprises LLC Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks or the names of t...

Page 3: ...3 Product overview 11 Front panel 11 Rear panel 12 Cable modem label 13 4 Installing the cable modem 14 Connect the S33 to your client device computer 14 Establish an internet connection 15 5 Using t...

Page 4: ...nt fire or shock hazard do not expose this device to rain or moisture The device must not be exposed to dripping or splashing Do not place objects filled with liquids such as vases on the device This...

Page 5: ...es Postpone installation until there is no risk of thunderstorm or lightning activity in the area Do not use this product near water for example near a bathtub washbowl kitchen sink or laundry tub in...

Page 6: ...lp This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interferen...

Page 7: ...Canada Son utilisation est assujettie aux deux conditions suivantes Cet appareil ne doit pas causer d interf rences et Cet appareil doit accepter toute interf rence re ue y compris les interf rences c...

Page 8: ...uipment Please do not dispose of this product with your residential or commercial waste Some countries or regions such as the European Union have set up systems to collect and recycle electrical and e...

Page 9: ...or small business network as well as viewing and monitoring the S33 operational status and network configuration settings In the box Before installing your S33 check that the following items are incl...

Page 10: ...et cable for any wired connected device s System requirements High speed internet access account Web browser access Internet Explorer Google Chrome Firefox or Safari Compatible operating systems Windo...

Page 11: ...cated beneath the SURFboard logo on the front of the S33 Figure 1 S33 front view Table 2 S33 front panel LED status indicator LED color Description Amber solid Power on off status Amber flash Firmware...

Page 12: ...ble connections Green LED indicates a GigE data connection is made Amber LED indicates a 10 100 Mbps data connection is made Coaxial cable connector 12 VDC Power connector WARNING To avoid any damage...

Page 13: ...on the bottom of your S33 It contains the cable modem information that you may need when contacting your service provider or ARRIS Technical Support page 10 To receive internet service contact your se...

Page 14: ...able service is available in your area Note When contacting your service provider you will need the S33 cable modem information listed on the S33 label on the bottom of your S33 see Cable modem label...

Page 15: ...r S33 and computer or laptop are connected on your home network 1 Power ON your computer or laptop connected to your S33 if it is turned off then log on 2 Check that the front panel LED on your S33 li...

Page 16: ...that were set up by your service provider to prevent unauthorized modifications to certain cable modem configuration parameters Start the S33 web manager If this is your first time logging on to the...

Page 17: ...PN 365 095 35155 x 1 SURFboard S33 cable modem user guide Copyright 2020 ARRIS Enterprises LLC All rights reserved 17 Figure 5 S33 opening screen 7 Click one of the following to open the S33 Connecti...

Page 18: ...18 Figure 6 S33 Connection screen S33 web manager screen options Menu buttons You can use the web manager buttons to view the status and network configuration screens for your S33 The S33 menu buttons...

Page 19: ...o help diagnose and correct any problems that may occur with the cable modem Addresses Provides the serial number and MAC addresses for the cable modem and computers connected on your home network Con...

Page 20: ...ation to change the cable modem frequencies or other configuration settings View the Downstream bonded channels The S33 generates a running log of the time and events or activities that it detects dur...

Page 21: ...e factory default configuration settings on your S33 This process will delete the current S33 configuration settings and take approximately five to 30 minutes to complete Your network connection will...

Page 22: ...ng solutions Modem problem Possible solution Cannot send or receive data Check each end of the coaxial cable connection on the cable modem and cable wall outlet Use your hand to tighten each connector...

Page 23: ...de within the applicable Warranty period Cable operator or service provider arrangements If you did not purchase this Product directly from ARRIS or from an ARRIS authorized retail reseller ARRIS does...

Page 24: ...arising out of or in connection with this Product whether made or suffered by you or another person and whether based in contract or tort IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY F...

Page 25: ...Corporate Headquarters ARRIS Suwanee Georgia 30024 USA www arris com...

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