Chapter 4
:
Installing the Cable Modem
SURFboard SB6141 Cable Modem User Guide
Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
16
6.
Plug the other end of the power cord into an electrical wall outlet that is not controlled by
a wall switch.
Note
: This automatically powers ON the SB6141.
Establish an Internet Connection
Although your computer may already be configured to automatically access the Internet, you
should still perform the following cable modem connectivity test to check that your devices
were connected properly:
1.
Power ON the computer connected to the SB6141, if it is turned off, and then log in.
2.
Contact your service provider to activate (provision) the SB6141. You may have to provide
the HFC MAC ID listed on the cable modem label.
Note
: Your service provider may allow for automatic activation which will
automatically launch their special website when you open a web browser.
3.
After the SB6141 is provisioned (or activated), open a web browser (such as Internet
Explorer, Google Chrome, Firefox, or Safari) on the computer.
4.
Type a valid URL (such as
www.surfboard.com
) in the address bar and then press
Enter
.
The ARRIS website should open. If it fails to open, please contact your service provider for
assistance.
5.
Check that the
Power
,
Receive
,
Send
, and
Online
front panel LEDs on the SB6141 light up
(page 12) for additional LED status information.
If all four LEDs did not light up Solid and you are not connected to the Internet, you
may have to contact your service provider to reactivate your SB6141 or check for
possible signal issues.
If you still cannot connect to the Internet, the SB6141 may be defective. Please call
ARRIS Technical Support at
1-877-466-8646
for assistance.
Wall Mount the SB6141
If you choose to mount the SB6141 on a wall, please read the following before starting:
Locate the unit as specified by the local or national codes governing residential or business
cable TV and communications services.
Follow all local standards for installing a network interface unit/network interface device
(NIU/NID).
Unplug the power cord on the SB6141 from the electrical wall outlet and verify that all the
cables are repositioned away from the back of the SB6141 before mounting it on the wall.
Decide if you are mounting the SB6141 horizontally or vertically on the wall.
