Arris CHP Max5000, Equipment Manual

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Rev D Warranty C-1
A P P E N D I X C
WARRANTY
ARRIS warrants from the date of shipment to customer that Product bearing the ARRIS or C-COR name
will substantially conform to ARRIS or C-COR specification in effect as of the date of shipment and will
be free from substantial defects in material and workmanship under normal use (within published
specifications), given proper installation and maintenance, for the specified warranty period for the
Product. ARRIS further warrants to Customer that all Services performed by ARRIS for customer will be
provided in a workmanlike manner. Warranty of ARRIS Standard Software is set forth in the software
license.
Customer must promptly notify ARRIS of any claimed defect in the Product and/or Services. ARRIS or its
agent may inspect the Product or workmanship on Customer's premises. Product returned to ARRIS
under warranty must be shipped prepaid by Customer.
EXCEPT AS AGREED TO IN A SEPARATE WRITING BETWEEN THE PARTIES, THESE WARRANTIES ARE IN LIEU
OF ALL OTHER WARRANTIES WITH RESPECT TO THE GOODS DELIVERED TO YOU HEREUNDER, WHETHER
STATUTORY, BY OPERATION OF LAW, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY
IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT,
TITLE AND ANY WARRANTIES ARISING OUT OF USAGE OR TRADE. CONSEQUENTIAL DAMAGES ARE
EXPRESSLY EXCLUDED. THIS WARRANTY IS APPLICABLE SOLELY TO YOU AND NOT TO ANY SUCCESSOR IN
INTEREST OR ANY OTHER THIRD PARTY. NO WAIVER, ALTERATION, OR MODIFICATION OF THIS
WARRANTY SHALL BE BINDING AGAINST ARRIS UNLESS IN WRITING AS A SEPARATE AMENDMENT
HERETO AND SIGNED BY AN ARRIS AUTHORIZED EXECUTIVE. IF A PRODUCT IS NOT LISTED IN THE BELOW
TABLE, THEN ARRIS DISCLAIMS ALL WARRANTIES OF ALL TYPES.
Other than as expressly stated, the ARRIS warranty shall not cover components subject to normal wear
and tear, such as fuses, batteries except as otherwise provided herein, and lamps.
The warranty period for ARRIS' primary products is as noted in the following table.
Product Categories Warranty Period from Shipment
Date
Category D Products Pass Through from OEM
All ARRIS Third Party OEM Products, including FTTMax™ Optical
Network Units (ONUs).
Category F Products Five (5) years (United States and
Canada)
Three (3) years outside the United
States
All ARRIS CHP Max5000 ® Converged Headend Platform
hardware products such as the CHP chassis, CHP and FTTMax™
application modules, power supplies and platform hardware
components, all CHP and FTTMax stand alone rack mount
products, optical passives, and power meters.