Arlo Pro 5S 2K Page 73 User Manual Download

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SmartHub SD Card Storage

Pro 5S 2K Spotlight Camera

User Manual

4. Open the Arlo folder.

Recorded videos are saved in this folder in MP4 format. Video files are named according

to this system: camera serial number_video number_date_video clip tag. Dates are in the

format YYYYMMDD.

Note:

If you’re unable to play MP4 files on your computer, update your media player software

to the latest version and try again. You can also download a free universal multimedia player,
such as VLC.

Summary of Contents for Pro 5S 2K

Page 1: ...Pro 5S 2K Spotlight Camera User Manual...

Page 2: ...HEVC 2K playback supported devices 17 Lower Power Mode 18 3 Wi Fi Setup and Connections 19 Wi Fi connection options for your camera 19 Tips for optimal Wi Fi performance 20 Connect your mobile device...

Page 3: ...itivity 40 Automatically stop recording when motion stops 40 Control whether the spotlight turns on when motion is detected at night 41 Change audio sensitivity 41 Use a routine to activate the the ca...

Page 4: ...View videos on a USB device 68 9 SmartHub SD Card Storage 69 Insert a microSD card 69 View the SD card status 70 View available SD card storage 70 Turn SD card recording off and on 70 Turn on Best Lo...

Page 5: ...uidelines for removable and rechargeable batteries 81 12 Troubleshooting 83 Scan a QR code during setup 83 Optimize multiple 2K streams 84 Can t see video streams in a browser 84 Not receiving push no...

Page 6: ...tegrated spotlight and a wider field of view Get the Arlo Secure App Download the Arlo Secure App The app lets you create an Arlo account in the cloud and set up and manage all your Arlo devices Note...

Page 7: ...er mode Keep watch during unexpected outages Dual band Wi Fi Connect to either 2 4 GHz or 5 GHz Wi Fi for seamless connection Note Image verification during a power or Wi Fi outage requires the Arlo S...

Page 8: ...Outdoor power cable An outdoor weather resistant cable that powers your camera instead of using batteries XL Battery Housing Upgrade your Arlo Pro 5S 2K with a high capacity battery Anti Theft Mount L...

Page 9: ...er 2 Open the Arlo Secure App and connect to your Wi Fi network Then select Add New Device and add your camera Insert the battery The Pro 5S 2K Spotlight Camera consists of two parts The camera part i...

Page 10: ...blue and amber The camera failed to pair with the SmartHub or a firmware update is in process or a reset is in process Find a good location for your camera Select a location for your camera with a cle...

Page 11: ...eable battery and housing sold separately 1 Place the outdoor mount and secure it with screws For drywall use the wall anchors we provide 2 Release the camera from the camera housing Press the button...

Page 12: ...y into the XL Housing 5 Attach the camera to the outdoor mount and swivel to adjust the camera angle Install an Anti Theft Mount sold separately 1 Place the wall plate against the wall with the arrow...

Page 13: ...5 To attach the housing to the wall plate Align the small screw on the mount and the dot on the wall plate Turn the housing clockwise until it clicks in place Use the security key to tighten the small...

Page 14: ...he field of view to Full 110 degrees Wide 125 degrees or Super Wide 160 degrees Arlo automatically corrects the image to reduce the fisheye effect for each field of view setting Change the field of vi...

Page 15: ...your front door mount the camera at least 6 5 feet 1 9 meters high and aim it so that visitors appear in the lower two thirds of the image This angle works well to avoid motion alerts for movement in...

Page 16: ...bar indicates the Wi Fi signal that your camera is receiving at its current location Test motion detection You can use the motion detection test to find the right motion sensitivity setting for your...

Page 17: ...download and stream 2K videos with ease To use HEVC on the Arlo Secure App you must use a supported device and meet the minimum requirements Your device must Run iOS 9 0 or higher Apple devices Run An...

Page 18: ...to an Arlo Home Security System with SecureLink the camera will only communicate using the SecureLink connection to save additional power To enable Low Power Mode on your device automatically 1 Open...

Page 19: ...or base station isn t included in the package with your camera They are sold separately Using your camera with a SmartHub or base station gives you access to these additional features 2K local streami...

Page 20: ...irrors Metal Large quantities of water such as the water in a fish tank or water heater Connect your mobile device to your Wi Fi network during setup If you re connecting your camera directly to your...

Page 21: ...5 GHz 1 Launch the Arlo Secure app 2 Tap Devices 3 Select the name of your Arlo device 4 Tap Connected to directly below the Device On switch 5 Tap Change Network at the bottom of the screen 6 Follow...

Page 22: ...k the word Connected appears under the network name Set up an Arlo SecureLink connection between the Pro 5S 2K Camera and a Keypad Sensor Hub The Keypad Sensor Hub is part of the Arlo SmartHome Securi...

Page 23: ...o SecureLink connectivity 3 Tap Pair Now The Arlo Secure App pairs the Pro 5S 2K Camera to the Keypad Sensor Hub The Arlo Secure App Devices page displays the Arlo SecureLink connection icon To manual...

Page 24: ...b lights The SmartHub LED The SmartHub LED located on the front panel indicates the status of the SmartHub The LED blinks once when the SmartHub is first powered on Then the LED lights as follows Soli...

Page 25: ...and plug it in The LED on the front of the base station lights Base Station LED VMB4500 The LED located on the front indicates the status of the base station The LED lights as follows Solid blue The b...

Page 26: ...ction to a SmartHub or base station You can change your camera s Wi Fi connection from your router to an Arlo SmartHub VMB5000 or VMB4540 or an Arlo base station VMB4500 or VMB4000 To add a SmartHub o...

Page 27: ...vice in the SmartHub or base station To move your camera s Wi Fi connection directly to your router 1 Open the Arlo Secure App and log into the same Arlo account that your camera is connected to If yo...

Page 28: ...ignal from your Wi Fi router SmartHub or base station Mute the audio Audio detection is on Talk and Listen Motion detection is on Record video manually View or change the camera settings Turn the came...

Page 29: ...on about how to customize the spotlight settings see Change the Low Light settings for your camera on page 60 View your camera feeds 1 Open the Arlo Secure App 2 Tap Play on the camera feed The camera...

Page 30: ...ces 3 Select the camera 4 Tap Video Settings 5 Tap Local 2K Live Streaming to toggle live streaming on and off Note If you turn on Local 2K Live Streaming the Arlo Secure App automaticlly turns off Au...

Page 31: ...ed in your library CVR with an optional Arlo SmartHub or base station Continuous video recording CVR is an optional subscription feature that enables your camera to always record video no matter what...

Page 32: ...image If you re using an iOS device tap Rotate Image 180 If you re using an Android device tap the slider to OFF and then rotate the image Motion detection activity zones You can designate zones with...

Page 33: ...ve the zone to the desired position in the camera feed image 7 To reposition the zone tap and hold the zone and move it 8 To customize the zone name tap Edit and enter a name If you re using a web bro...

Page 34: ...Turn the camera siren on and off manually 1 Open the Arlo Secure App 2 Tap Emergency 3 Tap Activate Siren If you have multiple cameras you are prompted to select one 4 Swipe the siren icon to the rig...

Page 35: ...nd and view recordings based on the date 1 Open the Arlo Secure App 2 Tap Feed Tap Calendar 3 Select a date Use the filter You can use the filter to find and view recordings based on criteria that you...

Page 36: ...pen the Arlo Secure App 2 Tap Feed 3 Tap Edit in the upper right corner of the page 4 Tap Favorite Share recordings 1 Open the Arlo Secure App 2 Tap Feed 3 Tap Edit in the upper right corner of the pa...

Page 37: ...mera Pro 5S 2K Spotlight Camera User Manual 5 Tap Donate 6 Tap OK to confirm Delete recordings 1 Open the Arlo Secure App 2 Tap Feed 3 Tap a recording 4 Tap Edit in the upper right corner of the page...

Page 38: ...otion or sound For example you might want to turn on a different mode when you re on vacation Modes let you tell your Arlo cameras to respond differently at different times You can create your own mod...

Page 39: ...your mobile device while videos continue to be recorded This is great for a party when you don t need to be notified of friends in your backyard You can mute notifications from the Arlo Secure App If...

Page 40: ...ications email alerts or both You can also send email alerts to friends family members pet sitters or anyone who might need to respond when a camera is triggered Change motion sensitivity You can edit...

Page 41: ...an manually turn the spotlight on and off at any time by selecting your camera and tapping Spotlight See Turn the camera spotlight on and off manually on page 31 To control whether the spotlight turns...

Page 42: ...nd the Siren Loudness Add a rule with an optional base station siren trigger If you pair your camera to an optional Arlo Base Station with Siren VMB4000 or VMB4500 sold separately you can create a rul...

Page 43: ...op left corner 3 Select Notifications 4 Select device location 5 Select the duration of time to turn off notification Note The Disarmed mode does not send alerts 6 Under Alert tap Push Notification to...

Page 44: ...ule to Edit Custom modes You can add modes in addition to the modes that come with the Arlo Secure App and give the new modes custom names such as Vacation You can create one rule for each mode You ca...

Page 45: ...Record video Turn alarm ON or Do nothing If you re using a computer web browser you can also specify the recording time setting 12 Select the notifications for Arlo to send when motion or audio is de...

Page 46: ...find out if it is compatible with the Arlo Alarm Detection feature Before beginning a test make sure that Your smoke and carbon monoxide detectors can emit a continuous T3 or T4 pattern for 30 seconds...

Page 47: ...r mobile device and a video clip labeled Smoke CO alarm is saved in your Arlo Library This means that your camera is within range of your alarm and your alarm is compatible with the Alarm Detection fe...

Page 48: ...Audio Alerts setting for your camera and that Other Audio is turned off 5 Close the Arlo Secure App but don t log out 6 Use the test button on your smoke or carbon monoxide detector to activate the al...

Page 49: ...ff audio detection and audio alerts you can edit rules to turn off push notifications See Turn off audio detection on page 48 To turn off push notifications 1 Open the Arlo Secure App 2 Tap Routines 3...

Page 50: ...hone numbers or email addresses to verify your Arlo account login Note Before you set up two step verification make sure that you can log in to the email address associated with your Arlo account Your...

Page 51: ...ociated with your Arlo account Set up two step verification 1 Make sure you can log in to the email that you re using for your Arlo account Email is your backup two step verification option 2 Open the...

Page 52: ...ce ID compatible device iPhone X iPad Pro 2018 or newer Android devices Android OS version 6 0 or higher A compatible Android device with fingerprint authentication Turn fingerprint authentication on...

Page 53: ...u already have a profile picture you can also select Remove Current Photo 6 Upload your preferred profile picture 7 Tap Save at the bottom of the page Edit profile settings You can enter your name add...

Page 54: ...in that email 6 Enter a new password 7 Tap Submit Your password is reset Grant access to friends You can add friends to your Arlo account Friends can view live streams from your cameras record video...

Page 55: ...email address 6 Tap the Arlo devices that you want your friend to access 7 To grant access rights to your friend tap Allow Access Rights Selecting Allow Access Rights allows this friend to change you...

Page 56: ...deselect them 6 Tap Allow Access Rights Selecting Allow Access Rights allows this friend to change your account and camera settings 7 Tap Done Delete a friend 1 Open the Arlo Secure App 2 Tap Profile...

Page 57: ...e App 2 Tap Devices and select the camera 3 Tap Edit on the top right corner of the screen 4 Tap Settings next to the camera Enter a new name that reminds you of the camera s location such as Garage o...

Page 58: ...adjusting high contrast video or photo images that include areas of bright highlight and deep shadow Without HDR in some images light areas can appear washed out and dark areas can appear black withou...

Page 59: ...hance the image quality of the zoomed in area The zoomed in image is in 1080p video resolution Note If you paired your camera to an Arlo SmartHub or base station sold separately and you turn on Local...

Page 60: ...rared IR LEDs to record in low light conditions We recommend that you turn off night vision if the camera is facing reflective surfaces such as windows 1 Open the Arlo Secure App 2 Tap Devices 3 Selec...

Page 61: ...et to the On position the spotlight automatically turns on when your Arlo camera detects motion at night Color Toggle color video recording at night on and off Behavior Select the spotlight behavior t...

Page 62: ...rn the speaker off and on tap Speaker To change the speaker volume move the Speaker Volume slider Adjust the flicker setting The combination of certain artificial light sources and the camera shutter...

Page 63: ...ion hardware version and the serial number 1 Open the Arlo Secure App 2 Tap Devices 3 Select Edit 4 Select Settings on the top right corner of the camera 5 Tap Video Settings 6 Tap Device Info Remove...

Page 64: ...rtHub or Base Station with Siren isn t connected to the internet recordings continue to be saved on your USB storage device If you re using an active live stream connection between a Pro 5S 2K Spotlig...

Page 65: ...se Station Bridge 3 Check the color of the USB icon Gray No USB device is connected Black A USB device is connected to the SmartHub Amber The SmartHub is recording onto the USB device 4 To view more i...

Page 66: ...tHub and Base Station models VMB5000 VMB4540 and VMB4000 1 Open the Arlo Secure App 2 Tap Devices 3 Tap SmartHub Base Station Bridge 4 Select the SmartHub 5 Tap Storage Settings Best Local Recording L...

Page 67: ...for local storage 4 Tap the Format USB Device button 5 Wait for USB Device Status to change from Formatting to Ready Safely eject a USB storage device If you remove a USB device while information is...

Page 68: ...vice that you ejected to a Windows based computer or a Mac computer 3 Wait for the USB storage device to appear in the list of available drives on your computer and then open the drive folder to view...

Page 69: ...ou can record to a microSD card Your Arlo Secure App notifies you when the SD card is low on storage space or is full MicroSD card format Your SmartHub accepts SDHC or SDXC microSD cards We recommend...

Page 70: ...rd needs to be formatted or is full The Arlo Secure App also notifies you if this occurs View available SD card storage The Arlo Secure App notifies you if the SD card is getting full but you can also...

Page 71: ...ng By default if the SD card fills up the oldest Arlo recording is erased to make room for new recordings Files on the SD card that aren t in the Arlo folder aren t deleted to make room for Arlo recor...

Page 72: ...e unmounting the SD card 7 The SD card icon changes from amber to gray indicating that no microSD card is in the slot Arlo SD card recording is disabled until you insert another SD card View videos on...

Page 73: ...format Video files are named according to this system camera serial number_video number_date_video clip tag Dates are in the format YYYYMMDD Note If you re unable to play MP4 files on your computer u...

Page 74: ...Echo Show Echo Spot Echo Dot Echo Echo Plus Fire tablets 7th generation or newer Fire TV all generations Fire TV stick second generation only Fire TV Edition smart TVs Enable the Arlo Skill Make sure...

Page 75: ...ements for your Arlo camera Create an Alexa Routine from the Alexa app main menu Add your camera to the Google Assistant app To use your Pro 5S 2K Spotlight Camera with Google Assistant you need A Goo...

Page 76: ...ey Google stop name of Chromecast device For more information see Google Assistant Help Control smart home devices Use Arlo with IFTTT You can use the Arlo Secure App with IFTTT If This Then That a fr...

Page 77: ...harging Station sold separately Charge your camera battery 1 Snap the magnetic power cable into the camera s power input 2 Connect the AC adapter to the power cable and plug it in Charge batteries in...

Page 78: ...t underneath the camera The camera clicks as it disengages from the camera housing 2 Pull the camera all the way out of the camera housing 3 Remove the battery by pulling on it until it slides out of...

Page 79: ...and adjustable mount To connect a solar panel to your camera 1 Install the solar panel mount near your camera 2 Attach your solar panel to the mount 3 Connect your camera to the solar panel cable Repl...

Page 80: ...tery lifespan varies depending on the number of motion triggers that occur and how often the camera activates Note Cold temperatures can affect any battery s capacity because of their chemistry This m...

Page 81: ...IP addresses to the devices on their networks The DHCP lease is the length of time the devices can reserve an IP address on the network For example a router might use a DHCP lease renewal time of 24...

Page 82: ...eys jewelry or tools DO NOT store the battery with hazardous or combustible material Store in a cool dry ventilated area ALWAYS keep the battery away from children DO NOT load the battery backwards MA...

Page 83: ...mera to scan the QR code If it s dark outside try setting the brightness on your mobile device to the 50 level If it s bright outside try raising the brightness on your mobile device to the highest le...

Page 84: ...ery usage on page 59 Can t see video streams in a browser Your router might be blocking the ports to which Arlo sends data To make sure that Arlo can stay connected you must keep ports 443 and 80 open...

Page 85: ...ttently due to fluctuations in the environment Low battery A low battery can cause the camera to stream intermittently It s time to recharge the battery or change it when the battery level is down to...

Page 86: ...2 Tap Application Manager Arlo 3 Make sure that the Show Notifications setting is selected If you said no to push notifications at installation When you install the Arlo Secure App for the first time...

Page 87: ...ide CO detector s alarm is activated You need an Arlo Secure subscription to use this feature see Detect audio alarms with your camera on page 45 Your camera might not detect an alarm in the following...

Page 88: ...ologies Inc Apple is a trademark of Apple Inc registered in the US and other countries App Store is a service mark of Apple Inc Google Play and the Google Play logo are trademarks of Google LLC Any ot...

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