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Troubleshooting
Video Doorbell
User Manual
Connect your Android device to a 2.4 GHz network
1. Unlock your device and tap
Settings
.
2. Tap
Network & Internet > Wi-Fi
.
3. Turn on WiFi by tapping
Use WiFi
at the top.
4. Select a 2.4 GHz WiFi network.
This is commonly indicated by a 2, 2.4, or 2G at the end of the network name.
5. If prompted, enter the password for the network.
When you are connected to the WiFi network, the word Connected appears under
the network name.
Use Bypass mode for the Power Kit
If your Arlo Video Doorbell isn’t working as expected, even though the voltage
level of your doorbell transformer is 16-24 VAC, you might need to activate Bypass
mode on your Power Kit. When Bypass mode is turned on, your Video Doorbell isn’t
electrically connected to your doorbell chime. This prevents your doorbell chime
from ringing when you use your Arlo Video Doorbell.
We recommend that you turn on Bypass mode if:
• Your doorbell chime rings or buzzes at unexpected times, while your Arlo Video
Doorbell is operating.
• The LED on the front of your Arlo Video Doorbell is amber during initial setup.
To activate Bypass mode on your Arlo Power Kit:
1. Turn off your power at the breaker.
2. Remove the cover from your doorbell chime.
3. Locate the Arlo Power Kit that is attached to your Doorbell Chime.
4. Move the switch on your Arlo Power Kit to
Bypass Mode
.
5. Turn your power back on at the breaker.
6. Turn off the traditional chime setting in the Arlo app.
Your Arlo Power Kit now bypasses your doorbell chime. Your doorbell chime will not
ring when someone presses your Video Doorbell.
If your Video Doorbell still doesn’t function correctly after activating Bypass mode,
you might need to consult an electrician to confirm the voltage and available power.
