Argox OS-214 plus User Manual Download Page 4

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III

Table of Contents

Safety ........................................................................................ II

Getting Started .................................................................. 5

Unpacking .................................................................................. 5

Package Contents ................................................................... 6

Connecting the Power Supply.................................................... 7

Getting to Know Your Printer ........................................... 9

Parts and Features ...................................................................... 9
Controls and Indicators ............................................................ 12

Loading Ribbon and Media ............................................ 14

Loading Ribbon ....................................................................... 14
Loading Media ......................................................................... 19

Standard Mode ..................................................................... 19
Cutter Mode ......................................................................... 24

Calibration and Configuration ........................................ 26

Performing Calibration and Configuration .............................. 26
Sensor Detection ...................................................................... 27

Detection Area of the Reflective Sensor .............................. 27

Resetting Printer to Factory Defaults....................................... 28

Computer Connections................................................... 30

USB Interface Requirements ................................................... 30
Serial (RS-232) Interface Requirements .................................. 31
Serial Cabling Requirements ................................................... 32
Parallel Interface Requirements ............................................... 33

Communicating with the Printer .................................... 34

Installing a Plug and Play printer driver (for USB only) ......... 34
Installing the Printer Driver ..................................................... 41

Troubleshooting .............................................................. 47

LED Diagnosis ......................................................................... 47
Miscellaneous .......................................................................... 50

Summary of Contents for OS-214 plus

Page 1: ...DESKTOP BARCODE PRINTER OS 214plus OS 2140D OS 2140 OS 2140Z OS 2140DZ User s Manual Website http www argox com Ribbon Media Installation video ...

Page 2: ...armful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into a different outlet on a different circuit Consult the dealer or an exp...

Page 3: ...ect to the following two Conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Please only use adapters with the following electrical characteristics and are certified by current legislation Using other adapters may damage the device and void the warranty also cause risks to the ...

Page 4: ...Configuration 26 Performing Calibration and Configuration 26 Sensor Detection 27 Detection Area of the Reflective Sensor 27 Resetting Printer to Factory Defaults 28 Computer Connections 30 USB Interface Requirements 30 Serial RS 232 Interface Requirements 31 Serial Cabling Requirements 32 Parallel Interface Requirements 33 Communicating with the Printer 34 Installing a Plug and Play printer driver...

Page 5: ... 58 General Specifications 58 Fonts Bar Codes and Graphics Specification 62 Printer Programming Language A PPLA 62 Printer Programming Language B PPLB 63 Printer Programming Language Z PPLZ 64 Interface Specifications 66 USB Interface 66 Serial 67 Parallel Centronics 68 Auto Polling 68 Connection with host 69 Appendix I Installing the Cutter 71 Appendix II Installing the Extension Card 74 ...

Page 6: ...formation includes troubleshooting maintenance and technical information for your reference Unpacking After receiving your printer please check for possible shipping damage 1 Inspect the outside of both the box and the printer for possible damage 2 Open the top cover of the printer to see if the media compartments are in order Note If damage has occurred contact your shipping company immediately t...

Page 7: ...6 Package Contents Printer Power Supply Power Cord Quick Installation Guide USB Cable 0 5 ID Core for Ribbon Media Holder ...

Page 8: ...tch is in the O position 1 Insert the barrel connector of the power supply into the power jack on the back of the printer Note the location of the power jack for different models in the diagrams below 2 Insert the separate power cord into the power supply 3 Plug the other end of the cord into an AC electrical outlet OS 2140D OS 2140 OS 2140Z OS 2140D Power Core Power Cord ...

Page 9: ...8 OS 214plus ...

Page 10: ...The illustrations that follow describe the printer s parts features controls and indicators Parts and Features OS 214plus OS 2140D OS 2140 OS 2140Z OS 2140DZ Top Cover Power Switch H Cover Power Indicator Ready Indicator Feed Button ...

Page 11: ...10 Media Hanger Ribbon Pick up Holder Release Levers Ribbon module not included with OS 2140D ...

Page 12: ...11 Power Switch Ribbon Supply Holder Thermal Print head Platen Roller ...

Page 13: ... and Indicators The printer s controls and indicators are shown in the diagram below The following table explains control and indicator functions Top Cover Power Indicator Ready Indicator Feed Button Power Switch ...

Page 14: ...ht off shows the power off Blinking light indicates error has occurred Ready Indicator Green shows printer is ready to operate Blinking light indicates printer is paused or data transferring Seagull driver status monitor Feed Button Press to advance labels to the first printing position Press to take the printer out of pause Press and hold while turning on the power to print out a configuration pr...

Page 15: ...nter Loading Ribbon Note This section does not apply to direct thermal printing 1 Lift the top cover to expose the media compartment 2 Unlatch the print head module by pushing the two white release levers on the sides toward the rear 3 Turn over the print head module to expose the ribbon supply holder ...

Page 16: ...15 Media Compartment Release Lever Print Head Module Release Lever Ribbon Supply Holder ...

Page 17: ...on roll and the bare core 5 Attach the edge of the ribbon on the bare core and wind it a little bit onto the core 6 Insert the ribbon roll into the supply holder First snap in the left side and then the right side Ribbon Supply Holder Ribbon Roll Bare Core ...

Page 18: ...17 7 Turn back the print head module and then insert the bare core into the pick up holder First snap in the left side and then the right side Ribbon Pick up Holder Bare Core ...

Page 19: ...18 8 Turn the wheel of the print head module to ensure the ribbon is tightly wound 9 Press down the print head module firmly until you hear a snap Wheel Print Head Module ...

Page 20: ...Z OS 2140DZ printers offer Two different loading modes standard or with a cutter Standard mode allows you to collect each label freely Cutter mode automatically cuts the label after it prints Standard Mode 1 Lift the top cover to expose the media compartment ...

Page 21: ...20 2 Remove the media hanger 3 Load the media roll onto the hanger from left to right Media Compartment Media Hanger Media Roll Media Hanger ...

Page 22: ...1 4 Click the media hanger back into the media compartment 5 Align the media roll to the left end 6 Move the shield from right to left until it leans against the media Media Compartment Shield Media Roll ...

Page 23: ...ad module 8 Hold the print head module upright with one hand to allow the media to pass under it Lead the media through the media guides with the other hand 9 Lead the media over the platen roller Print Head Module Media Guides ...

Page 24: ... Put the print head module down and press down firmly until you hear a snap 11 Close the top cover and turn on the printer or press the FEED button if the printer is already on Print Head Module Feed Button ...

Page 25: ...he cutter baby board to J16 on the main board Please refer to Appendix I Follow Steps 1 to 8 listed in Standard Mode above 9 Thread the media over the platen roller then route the media through the slot of the cutter module 10 Press down the print head module firmly Cutter Module ...

Page 26: ...11 Close the top cover and turn on the printer or press the FEED button if the printer is already on Note The FEED button does not make the printer cut Cutting occurs only when the software is properly set ...

Page 27: ...ngth the printing motor suspends for one second and then prints out a configuration profile Release the feed button as soon as printer starts to print 5 The profile includes firmware version ROM checksum RS 232 thermal transfer direct thermal settings hardware configuration and font types 6 At PPLB emulation the printer enters character dump mode To exit from dump mode press the feed button again ...

Page 28: ...tive Sensor The reflective Sensor is positioned at 7mm from the left edge of media The black mark minimum width horizontal should be 14mm on the left edge of media The detection area as illustrated below The gap type label is same as black mark label ...

Page 29: ... green 2 Press the Feed button for 5 seconds and the Ready indicator and Power indicator will go off in order at this step if the FEED button is pressed for 10 seconds printer will reset first feed blank labels as media calibration and then print configuration self test labels 3 Once Power indicator becomes lit again release the ...

Page 30: ...dy indicator will then become lit too At this moment the printer has resumed its factory default settings Note Revise the factory default settings that stored in flash even if turn off the power source cannot be eliminated ...

Page 31: ...ur application Note This printer complies with FCC Rules and Regulations Part 15 for Class A Equipment for use with fully shielded six foot data cables Use of longer cables or unshielded cables may increase radiated emissions above Class A limits USB Interface Requirements The Universal Serial Bus USB interface is version 2 0 and 1 1 compliant and provides a full speed 12Mb s interface that is com...

Page 32: ...ing serial port located on the back of the printer The other end of the signal interface cable connects to a serial port on the host computer For technical and pin out information please refer to the Reference Technical Information Interface Specification OS 2140 OS 2140D OS 2140Z OS 2140DZ RS 232 Serial Port Power Jack USB Port Power Switch ...

Page 33: ... and connectors are required to prevent radiation and reception of electrical noise To minimize electrical noise pickup in the cable Keep data cables short 6 ft or 1 83m recommended Do not tightly bundle the data cables with power cords Do not tie the data cables to power wire conduits Notes Default settings are included in the configuration report ...

Page 34: ... one end which is plugged into the parallel port located on the back of the printer The other end of the parallel interface cable connects to the printer connector at the host computer For pin out information refer to the Reference Technical Information Interface Specification OS 214plus Power Jack RS232 Serial Port Parallel Port USB Port ...

Page 35: ...32 bit 64 bit operation systems With this driver you can operate any popular Windows software applications including Argox Bartender UL label editing software or MS Word etc to print to this printer Drivers can be downloaded from Argox website Technical Support Download Center select product model to access http www argox com content php sno 0000033 ...

Page 36: ...the Windows Add Hardware Wizard will automatically detect the printer and display a dialog that allows you to install a driver Click Cancel and do not install the driver using this wizard Note We strongly recommend that you use the Seagull Driver Wizard instead of the Microsoft Windows Add Printer Wizard when installing and updating your Drivers by Seagull Even though the Add Printer Wizard is fro...

Page 37: ...36 3 Run the driver from Argox website On the prompt Windows Printer Driver select I accept and click Next 4 Assign the directory to keep Seagull driver for example C Seagull and click Next ...

Page 38: ...37 5 Click Finish 6 Select Install printer drivers and Click Next Installation Directory where the Seagull driver files are located ...

Page 39: ... prompt select the first radio button to Install a driver for a Plug and Play printer Then click Next 8 Enter Printer name i e Argox OS 2140 PPLA and select do not share this printer and click Next Argox OS 2140 PPLA Argox OS 2140 PPLA ...

Page 40: ...data on the showing screen if it is correct click Finish 10 After the related files have been copied to your system click Finish Installing printer Argox OS 2140 PPLA Argox OS 2140 PPLA Argox OS 2140 PPLA USB002 7 1 9_M 5 ...

Page 41: ...40 11 After driver installation is complete click Close The driver should now be installed Installed printer Argox OS 2140 PPLA ...

Page 42: ...power socket on the wall and then connect the other end of the cable to printer s power socket Connect the USB cable Serial cable to the proper port on the printer and on your computer 2 Run the driver from Argox website On the prompt Windows Printer Driver select I accept and click Next ...

Page 43: ...42 3 Assign the directory to keep Seagull driver for example C Seagull and click Next 4 Click Finish ...

Page 44: ...43 5 Select Install printer drivers and Click Next 6 Make sure printer is connected to PC select Other and click Next ...

Page 45: ...44 7 Select model emulation the following examples are based on model OS 2140 PPLA 8 Select the port of the printer and click Next A rgox OS 2140 PPLA ...

Page 46: ...e i e Argox OS 2140 PPLA and select do not share this printer and click Next 10 Check all the data on the showing screen if it is correct click Finish Argox OS 2140 PPLA Argox OS 2140 PPLA Argox OS 2140 PPLA USB001 7 1 9_M 5 ...

Page 47: ...lated files have been copied to your system click Finish 12 After driver installation is complete click Close The driver should now be installed Installing printer Argox OS 2140 PPLA Installed printer Argox OS 2140 PPLA ...

Page 48: ...o understand the problem please observe the Power and Ready LEDs and refer to the following solutions LED Indicators Power and Ready LEDs blink at the same tempo Power LED Ready LED ON ON OFF OFF Possible Problems Solutions Remarks Miss detect gap Check the label path Check the label sensor If you use a continuous label roll and run under Windows select continuous media Label stock out Supply the ...

Page 49: ...on jam Recover the jam Ribbon sensor error Replace ribbon sensor LED Indicators Only the Power LED blinks Power LED Ready LED ON ON OFF ON Possible Problems Solutions Remarks Serial IO error Check the baud rate Serial interface only Memory full Add the extension RAM flash memory card Cutter failed or jam at cutter Check the cutter Recover the jam Occurs only when installing or setting the cutter H...

Page 50: ...blinks Power LED Ready LED ON ON ON OFF Possible Problems Solutions Remarks Print head too hot Printing will stop until the print head cools to an acceptable printing temperature When it does the printer will automatically resume operation ...

Page 51: ...her end 2 Check if the printer power is turned on If the data has been sent but there is no output from the printer Check the active printer driver and see if Seagull driver for your Windows system and the label printer has been selected Vertical streaks in the printout usually indicate a dirty or faulty print head Refer to the following examples Clean the print head If the problem persists replac...

Page 52: ...e Darkness heat temperature Slow down the print speed Refer to the next chapter and clean the related spare parts Recovery After correcting problems simply press the panel button or restart the printer to continue your print jobs Make sure the LEDs are not blinking and remember to resend your files ...

Page 53: ...fore cleaning Cleaning Clean the following components of the printer using a cotton bud dampened with alcohol Do not soak the cotton bud excessively Media Sensor Debris or dirt on the paper sensor can cause a miss read or unstable detection of the label gap Clean with a cotton bud dampened with alcohol Thermal Print Head Thermal paper stock and the ribbon release debris on the print head which deg...

Page 54: ...le damage please use soft cloth or cotton buds with Ethanol or industry alcohol to clean print head surface It s strongly recommended to wear hand gloves during cleaning progress Do not touch print head surface by bare hands or with any hard equipment Water or spit should be kept away in case of corrosion on heating elements TPH Cleaning Direction When cleaning print head please always wipe in One...

Page 55: ...54 Special Caution Warranty of print heads will be void if print head serial number is removed altered defected or made illegible under every circumstance ...

Page 56: ...witch off the power and wait for both LEDs to go off 2 Unlatch the print head module 3 Remove the ribbon 4 Push the print head firmly into the casing and shift it to the left It will release from the module 5 Disconnect the print head cable ...

Page 57: ... the print head and the mounting bracket by releasing screws 7 Replace with a new print head Reassemble the print head module in reverse order Be careful not to touch the print head elements Important notice during TPH ...

Page 58: ...age by scratch 3 Residue or contamination should NOT be removed by a cutter to prevent any damage by dent or scratch 4 Connector side should NOT be touched when cleaning TPH to prevent delaminated solder between FPC and wafer Ink jet characters could be erased if cleaning cloth was touched them on FPC or label 5 Heater surface should be free from any condensation 6 TPH should NOT be put heater sur...

Page 59: ...6 105mm Memory 8MB DRAM 6MB user available 4MB Flash ROM 2MB user available CPU type 32 bit RISC microprocessor Media sensor Reflective x 1 Operation interface LED indicator Power Ready x2 Button Feed x1 Communication Interface RS 232 Baud rate 2400 115200 bps USB Centronics Parallel RS 232 Baud rate 2400 115200 bps USB Fonts Internal character sets standard 5 alpha numeric fonts from 0 049 H 0 23...

Page 60: ...an Postcode Matrix 2 of 5 UCC EAN 128 UPC Interleaved 2 of 5 GS1 Data Bar PPLZ Code 39 standard with checksum digit Code 93 Interleaved 2of 5 standard with checksum digit with human readable check digit EAN 8 EAN 13 UPC A UPC E Postnet Codabar Code 128 subset A B C Code 128 Auto UPC EAN Extension Plessey Industrial 2 of 5 Standard 2 of 5 Logmars MSI Code 11 GS1 DataBar OS 214plus PPLA Code 39 Code...

Page 61: ... 8 10 BarTender Software Utility Printer Utility Font Utility Media Type Roll feed die cut continuous fan fold tags ticket in thermal paper or plain paper and fabric label Media Max Width 4 33 110mm Min Width 1 25 4mm Thickness 0 0025 0 01 0 0635 0 254mm Max roll capacity OD 4 3 109mm Core size 0 5 12 7mm 1 25 4mm optional Ribbon N A Ribbon Width 1 4 Ribbon roll max OD 1 45 37mm Ribbon Length max ...

Page 62: ...61 Optional Items Cutter Stacker RTC Card ArgoKee 2MB Asian Font Card Traditional Chinese Simplified Chinese Korean and Japanese Agency Listing CE FCC cTUVus CCC ...

Page 63: ...Courier font with different symbol sets Symbol sets Code pages Courier font symbol set Roman 8 ECMA 94 PC PC A PC B Legal and PC437 Greek Russian Soft fonts Downloadable soft fonts Font size 1x1 to 24x24 times Character rotation 0 90 180 270 degree 4 direction rotation Graphics PCX BMP IMG HEX GDI Bar code types Code 39 standard with checksum digit Code 93 Interleaved 2of 5 standard with checksum ...

Page 64: ...s Downloadable soft fonts Font size 1x1 to 24x24 times Character rotation 0 90 180 270 degree 4 direction rotation Graphics PCX BMP IMG HEX GDI Binary raster Bar code types Code 39 standard with checksum digit Code 93 Interleaved 2 of 5 standard with checksum digit with human readable check digit EAN 8 standard 2 digit add on 5 digit add on EAN 13 standard 2 digit add on 5 digit add on UPC A stand...

Page 65: ... FRANCE1 FRANCE2 ITALY SPAIN MISC JAPAN IBM850 Soft fonts Downloadable soft fonts Font size 1x1 to 10x10 times Character rotation 0 90 180 270 degree 4 direction rotation Graphics GRF Hex and GDI Bar code types Code39 UPC A UPC E Postnet Code128 subset A B C Interleave 2 of 5 Interleaved 2 of 5 with check sum Interleaved 2 of 5 with human readable check digit Code 93 Code 39 with check sum digit M...

Page 66: ...The bare core for the ribbon must be 11 cm in length It should have two opposite slits at two ends If the ribbon itself is less than 11 cm it must be aligned with the bare core in the left side when you install it ...

Page 67: ...s is port complies with USB 2 0 Full Speed Connector Terminal Pin Assignment Pin Signal Description 1 VBUS 5V 2 D Differential data signaling pair 3 D Differential data signaling pair 4 GND Ground 1 2 3 4 1 2 3 4 USB series B Receptacle Interface ...

Page 68: ...B 9 Pin Direction Definition 1 Shorted to Pin 6 2 In RxData 3 Out TxData 4 N C 5 Ground 6 Shorted to Pin 1 7 Out RTS 8 In CTS 9 Out 5V Note Pin 9 are reserved for KDU keyboard device unit therefore do not connect these pins if you are using a general host like a PC ...

Page 69: ... 18 Peripheral High 11 Out BUSY 19 30 Signal Ground 12 Out PE 31 In nINIT 13 Out SELECT 32 Out nFAULT 14 In nAUTOFEED 33 35 N D 15 N D 36 In nSELECTIN Auto Polling Both the serial port and parallel port of this printer can be activated at the same time i e the printer can simultaneously communicate with two PCs via different ports However as no port contention is made for this printer if both PCs ...

Page 70: ... RTS CTS 8 7 RTS RTS 4 8 CTR RTS 7 8 CTS GND 7 5 GND GND 5 5 GND Alternatively you can just connect the 3 wires in the following way Host 25S Printer 9P Host 9S Printer 9P PC or compatible PC or compatible TX 2 2 RX TX 3 2 RX RX 3 3 TX RX 2 3 TX GND 7 5 GND GND 5 5 GND pin 4 pin 4 pin 5 pin 6 pin 6 pin 7 pin 20 pin 8 The simplest way to connect to other hosts not PC compatible or terminals is ...

Page 71: ...rate 2400 4800 9600 default 19200 38400 57600 115200 bauds programmable by command Data format always 8 data bits 1 start bit and 1 stop bit Parity always non parity Handshaking XON XOFF as well as CTS RTS hardware flow control If you run an application with the bundled printer driver under Windows and use the serial port you should check the above parameters and set the flow control to Xon Xoff o...

Page 72: ...71 Appendix I Installing the Cutter 1 Turn off the printer power and unplug the power cable and Serial USB cable 2 Remove the top cover 3 Remove the two screws under the base housing ...

Page 73: ...72 4 Remove the whole print head assembly by releasing the 4 screws at its feet 5 Add the cutter baby board to J16 on the main board J16 Print Head Assembly ...

Page 74: ...tter 7 Plug the cutter s connector into the PCB s header connector J9 8 Reattach the print head assembly by securing the 4 screws 9 Click back the middle cover 10 Secure the two screws for the base housing 11 Click the top cover into place Cutter ...

Page 75: ...n Card designated for all optional extension modules For example RTC card and Add on card Install the extension card into the printer as follows 1 Turn off the printer power 2 Remove the top cover 3 Release the two screws at the bottom of the base housing ...

Page 76: ...75 4 Remove the middle cover Slot for Extension card ...

Page 77: ...76 5 Mount the extension card to J14 on the main board 6 Click back the middle cover 7 Secure the two screws for the base housing 8 Click the top cover into place ...

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