Troubleshooting
1.
Recognized the QR code successfully, but device fails to setup, and camera
indicator shows red fast flashing:
Your steps are all correct, maybe has some compatible issue with the wifi router.
1.Please try to confirm: wifi is 2.4GHz,not WPA3 security mode., password is correct,
not contain special characters such as \';.
2. Please put your device next to the router when set up. If this still does not work,
please reboot your router (unplug for 10 minutes and plug in again) and reset your
device to try again. Also, you can try to use another mobile/laptop as a hotspot to set
up your device to test if it works with hotspot Wi-Fi. If it does not work with the hotspot,
please connect us.
2.
Why my camera always offline/ lose connection?
Network problems may cause the camera off-line. Solution:
a)
Check whether the power of the camera is sufficient.
b)
It is recommended that the wifi signal strength to be above 75%. Check from APP-
Device (tap device to live video page)-Settings-Device information
c)
Restart the camera and router.
d)
Place the camera next to the router and observe whether the video is smooth. If
the camera is still offline, it may be due to the camera hardware failure, please
contact customer service
3.
My camera not working, after powering on/plug in ,there is no indicator light
on.
Please try to use the other adapter/cable and check again, if keep no light on, please
send the camera SN and order number to [email protected]
4.
Why does the video always with the circle/buffering?
The circle means that the video is loading, and the buffer and delay means that the
network is not smooth. Please check whether the network connected between the
camera and the mobile phone is smooth. It is recommended to place the camera close
to the WIFI router.
5.
I already inserted the Micro SD Card Why APP keep shows "No SD card"?
It means that the SD card identification fails or broken. Suggestions:
a)
Please use a brand SD card, high speed(Class 10 and above).
b)
The SD card can be identified by the computer normally.
c)
Only FAT32 format is supported. capacity between 2G-128G.
d)
It is recommended to try another SD card.
It may take some time for the camera to identify the SD card. After inserting the card,
wait for about 30S and then observe.
6.
I got the alarm notifications, tap to check the video but failed to play.
Please check it few mins later. Because the video may still in uploading to the cloud
storage/Saving to SD card.
