Wet Stove User Guide
9
GUARANTEE
When you buy a Villager Boiler Stove, you are not only buying a first class appliance you are buying
a commitment from us to look after you and your appliance for as long as you want.
All Villager Boiler Stoves have a five year guarantee as standard on the condition that the stove was
purchased through an official Villager dealer and installed by a suitably qualified engineer.
This guarantee applies to stoves fitted in the same country as its purchase. Stoves bought through
the internet in the UK and then taken abroad will not be eligible for any guarantee.
All guarantees apply to the body of the fire, i.e. the steel carcass and items fixed immovably
thereto.
Arada Ltd cannot guarantee items which are susceptible to breakage or damage through careless
handling, dropping etc., or through misuse of the appliance by over firing, burning petroleum coke,
etc. Nor can the guarantee be extended to deterioration of parts through fair wear and tear.
Firebox linings, grate bars, fuel retainer, FED (throat plate), gasket material and door glass are
therefore not covered by the guarantee. The external paint finish and thermostat carry a one year
guarantee only.
The guarantee is conditional upon the appliance being installed, serviced and checked annually by
a qualified heating engineer, with documentation to be retained and produced in the event of a
claim being made.
Claims are not valid where installation does not conform to appropriate building regulations.
THE USE OF SPARES OTHER THAN THOSE SUPPLIED BY ARADA LTD WILL INVALIDATE THE GUARANTEE.
If your appliance proves to be defective as a result of faulty materials or workmanship during the
guarantee period, we will repair or replace it free of charge as long as the fire has been installed
according to the manual instructions and the installation is signed by a suitably qualified engineer at
the time of installation. All guarantee periods commence on the date of purchase and are
non-transferable.
Our guarantee is offered as an addition to your statutory rights. For users without access to the
internet please call 01297 35700 for further assistance.
If you think your fire is not working correctly or in the event of a breakdown, in the first instance
contact your local retailer or installer for assistance.
