To Reach Technical
Support Through
the Applied
Biosystems Web Site
At the Applied Biosystems web site, you can search through frequently asked
questions (FAQs) or a solution database, or you can submit a question directly to
Technical Support.
Search FAQs
Search the Solution Database
Submit a Question
To Obtain Technical
Documents
You can obtain technical documents, such as Applied Biosystems user documents,
MSDSs, certificates of analysis, and other related documents for free, 24 hours a day.
You can obtain documents:
♦
By telephone
♦
Through the Applied Biosystems web site
To search for FAQs:
Step
Action
1
Go to
http://www.appliedbiosystems.com
2
Click
SERVICES & SUPPORT
at the top of the page, then click
Frequently Asked
Questions
.
3
Click you geographic region for the product area of interest.
4
Follow the instructions under the
Frequently Asked Questions
section (1) to display a
list of FAQs for your area of interest.
To search for solutions to problems using the Solution Database:
Step
Action
1
Go to
http://www.appliedbiosystems.com
2
Click
SERVICES & SUPPORT
at the top of the page, then click
Frequently Asked
Questions
.
3
Follow the instructions under the
Search the Solution Database
section (2) to find a
solution to your problem.
To submit a question directly to Technical Support:
1
Go to
http://www.appliedbiosystems.com
2
Click
SERVICES & SUPPORT
at the top of the page, then click
Frequently Asked
Questions
.
3
In the
Personal Assistance – E-Mail Support
section (3), click
Ask Us RIGHT NOW
.
4
In the displayed form, enter the requested information and your question, then click
Ask Us RIGHT NOW
.
Within 24 to 48 hours, you will receive an e-mail reply to your question from an
Applied Biosystems technical expert.
Summary of Contents for GeneAmp PCR System 9700
Page 1: ...GeneAmp PCR System 9700 Base Module User s Manual ...
Page 9: ...ix To Obtain Customer Training Information C 7 D Limited Warranty Statement Index ...
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