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A guide to your

LivingHub

APPELLO.CO.UK

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Summary of Contents for LivingHub

Page 1: ...A guide to your LivingHub APPELLO CO UK ...

Page 2: ...llo Available 24 7 this dedicated team are able to provide the help you require in an emergency Your LivingHub features include 9 9 Lodge Manager non emergency calling 9 9 Video door access when a visitor arrives using the keypad at the entrance they can call your apartment number This will make the LivingHub in your apartment ring 9 9 Video apartment calling residents can also video voice call ea...

Page 3: ...Call Answer an inbound video call Using the touchscreen Your LivingHub uses a touchscreen to make navigating simple and intuitive When using the touchscreen it is best to use the pads of your fingertips not your fingernails To select a function on the Home screen select an item in a list or select a backward arrow to move back one screen tap the item once with your finger ...

Page 4: ...Manager or the Careline team Settings Access to your LivingHub settings More details overleaf Contacts Voice Video call other apartments or the communal lounge Home Security Press to activate your intruder alarm when leaving your home and again to disable the alarm when reentering The Home Page ...

Page 5: ...on to control smart home equipment connected to your LivingHub Messages Press this button to access the text message feature send and view messages received Calendar Press this button to view your calendar Away Press this button to turn on off your intruder alarm see page 10 Mute Press this button to turn off the volume Home page Press this button to return to the alarm homepage as seen on page 4 ...

Page 6: ...ectly to the Appello Monitoring Team if the Lodge Manager is unavailable What happens when you activate the Emergency Alarm Raising an emergency alarm In an emergency to contact your Lodge Manager or the Appello Team either Press the button on your alarm pendant or Press the Careline Lodge Manager button CARELINE LODGE MANAGER found at the top of your LivingHub screen ...

Page 7: ...Lodge Manager or the emergency services directly if required The Appello operator will stay on the call until the help and assistance you need arrives Where appropriate we will provide the emergency services with your personal details to ensure you receive a suitable response ...

Page 8: ...l buttons to the Owners Lounge and Lodge Manager 3 To call an apartment use the keypad to enter the apartment number followed by the call CALL button When you receive a call either from the main building entrance or another resident you have the following options Accepting a video call To accept a video call press the video VIDEO button Accepting a voice only call To accept a voice only call press...

Page 9: ...ng the capture button Mute Your LivingHub is installed with a Mute setting Whilst the Mute setting is on calls can be received but the ring sound will be disabled If you activate your alarm whilst Mute is selected your alarm will override this setting Turning Mute on From the LivingHub home screen press the settings SETTINGS button Next select mute in the bottom left corner the icon will turn whit...

Page 10: ...menu press the Away icon located in the bottom left corner The icon will turn yellow once selected and you will hear a confirmation chime 3 Your intruder alarm will now be set Turning off you intruder alarm On entering your apartment please proceed to the LivingHub immediately 1 Press the settings HOME SECURITY button 2 Press the yellow Away icon in the bottom left corner You will be presented wit...

Page 11: ... your apartments bathroom you will find a waterproof button Pressing this button will raise an emergency alarm call You will be able to talk to your Lodge Manager or the Appello team via the extra sensitive speaker microphone on the LivingHub in your apartment Pull Cords Additionally in communal areas you may find emergency pull cords By pulling the cord you will be able to activate an emergency a...

Page 12: ...fer to the terms and conditions on our website for a list of these companies www appello co uk The registered office of all of the Appello companies is at Queensway House 11 Queensway New Milton Hampshire BH25 5NR Careline UK Monitoring Limited is authorised and regulated by the Financial Conduct Authority for consumer credit AKuVOX11 17 ...

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