23
7.Support and Service
Apollo3D team is on standby and ready to help you with any challenges you may have with your Saturn.
If the issues or questions are not covered in this User Guide, you can seek for solutions on our official
website or contact us via e-mail.
There are solutions and instructions to common issues that can be found in our knowledge base. Have a
look first as most basic questions are answered there. https://www.apollo3dprinting.com
The Apollo3D support team can be reached by e-mail between the working hours of 9:00 a.m. to 5:00
p.m. PST Monday through Saturday. In case you contact us during off-duty time, your inquiry will be
answered the following business day.
Note: Because of changing different filament the extruder maybe blockaded. It’s not owing to quality
issue, and outside the scope of 400 hours life. If users encounter this problem, please contact our after-
sale department and finish clean work according to their instruction.
E-mail: [email protected]
Note: Please provide serial number at the back of the printer before contacting After-sales service.