21
6.Maintenance
6.1 Maintenance and Service
Problem
Cause
Corrective Action
Extruder head building
off center.
The device has lost track of
extruder’s exact location and is
failing to build.
Send the extruder to the home
position will recalibrate Saturn.
Cancel your object, clear build
plate, send the extruder to the home
position, and restart the object.
PLA is not extruding or
sticking to the build
tape properly.
This can be caused by the build
plate not being leveling with the
extruder head.
Leveling the build platform will
align the extruder head and ensure a
better object quality. Cancel your
object, clear build platform, level
the build platform, and restart the
object.
Saturn froze before my
object started.
Saturn
may
have
received
contradictory commands.
Turn power switch off, wait 30
seconds, and turn power switch on.
Spaghetti mess at end of
build.
A layer of your object did not stick
properly, model was saved with
minimal surface area contacting the
build platform, or object was built
floating above the build platform
with no support selected.
Z axis offset may not be correct and
the extruder tip is not properly
spaced with the build platform.
Use the preview feature in your
slicing software to see the first layer
height and position. Build with
supports when necessary. Contact
customer service on how to
calibrate the Z axis Offset.
Part only built halfway.
Filament ran out.
Filament clogged during build.
Replace filament and resume build.
See “No filament coming out”.
No filament coming
out.
Clogged extruder.
Filament not properly loaded.
Contact customer service.
Try running a lament change again
to ensure the extruder gears have
properly caught the lament.
Extruder will not
home.
Limit switch wire failure.
Contact customer service.
Stringy
or
fraying
plastic layers on steep
overhangs.
Object overhangs are too far apart or
too steep (Less than 45 degree
angle).
Build with supports.
6.2 Extruder Unclogging
1. Tap[Preheat], set heating temperature, then go back.
2. Tap[Tools]-[Filament]-target extruder[loading], wait for extruder to heat up. As filament starts to purge,
insert the unclog tool into the extruder intake (top).
3. Clogged debris will be pushed down and will extrude from the extruder tip. You should push the unclog
too all the way down to ensure all filament is purged. You do not need to push with excessive force, as
this may damage the extruder.