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Digital Video Recorder User Manual

104

15.2 Troubleshooting



No image displayed on the monitor after the device is starting up normally.

Possible Reasons:

a) No VGA or HDMI connections.
b) Connection cable is damaged.
c) Input mode of the monitor is incorrect.

Steps:

1.

Verify the device is connected with the monitor via HDMI or VGA cable.
If not, please connect the device with the monitor and reboot.

2.

Verify the connection cable is good.
If there is still no image display on the monitor after rebooting, please check if the connection cable is

good, and change a cable to connect again.

3.

Verify Input mode of the monitor is correct.
Please check the input mode of the monitor matches with the output mode of the device (e.g. if the output

mode of DVR is HDMI output, then the input mode of monitor must be the HDMI input). And if not,

please modify the input mode of monitor.

4.

Check if the fault is solved by the step 1 to step 3.
If it is solved, finish the process.
If not, please contact the engineer from our company to do the further process.



There is a beep sound after a new bought device starts up.

Possible Reasons:

a) No HDD is installed in the device.
b) The installed HDD has not been initialized.
c) The installed HDD is not compatible with the device or is broken-down.

Steps:

1.

Verify at least one HDD is installed in the device.
1) If not, please install the compatible HDD.

Please refer to the “Quick Operation Guide” for the HDD installation steps.

2) If you do not want to install a HDD, select “Menu>Configuration > Exceptions”, and uncheck the

Audible Warning checkbox of “HDD Error”.

2.

Verify the HDD is initialized.

1) Select “Menu>HDD>General”.

2) If the status of the HDD is “Uninitialized”, please check the checkbox of corresponding HDD and

click the “Init” button.

3.

Verify the HDD is detected or is in good condition.
1) Select “Menu>HDD>General”.

2) If the HDD is not detected or the status is “Abnormal”, please replace the dedicated HDD according

to the requirement.

4.

Check if the fault is solved by the step 1 to step 3.
1) If it is solved, finish the process.

2) If not, please contact the engineer from our company to do the further process.



Live view stuck when video outputs locally.

Possible Reasons:

a) The frame rate has not reached the real-time frame rate.

Steps:

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Summary of Contents for DN41R

Page 1: ...Digital Video Recorder User Manual ...

Page 2: ...EGARDING TO THE PRODUCT WITH INTERNET ACCESS THE USE OF PRODUCT SHALL BE WHOLLY AT YOUR OWN RISKS OUR COMPANY SHALL NOT TAKE ANY RESPONSIBILITES FOR ABNORMAL OPERATION PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER ATTACK HACKER ATTACK VIRUS INSPECTION OR OTHER INTERNET SECURITY RISKS HOWEVER OUR COMPANY WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED SURVEILLANCE LAWS VARY BY JURISDICTIO...

Page 3: ...rference that may cause undesired operation EU Conformity Statement This product and if applicable the supplied accessories too are marked with CE and comply therefore with the applicable harmonized European standards listed under the EMC Directive 2004 108 EC the RoHS Directive 2011 65 EU 2012 19 EU WEEE directive Products marked with this symbol cannot be disposed of as unsorted municipal waste ...

Page 4: ...fety regulations of the nation and region Please refer to technical specifications for detailed information Input voltage should meet both the SELV Safety Extra Low Voltage and the Limited Power Source with 100 to 240 VAC or 12 VDC according to the IEC60950 1 standard Please refer to technical specifications for detailed information Do not connect several devices to one power adapter as adapter ov...

Page 5: ... properly secured to a rack or shelf Major shocks or jolts to the unit as a result of dropping it may cause damage to the sensitive electronics within the unit Use the device in conjunction with an UPS if possible Power down the unit before connecting and disconnecting accessories and peripherals A factory recommended HDD should be used for this device Improper use or replacement of the battery ma...

Page 6: ...ting PTZ Presets Patrols Patterns 29 4 2 1 Customizing Presets 29 4 2 2 Calling Presets 29 4 2 3 Customizing Patrols 30 4 2 4 Calling Patrols 31 4 2 5 Customizing Patterns 31 4 2 6 Calling Patterns 32 4 2 7 Customizing Linear Scan Limit 32 4 2 8 Calling Linear Scan 33 4 2 9 One touch Park 34 4 3 PTZ Control Panel 34 Chapter 5 Recording Settings 36 5 1 Configuring Encoding Parameters 36 5 2 Configu...

Page 7: ... 79 10 4 4 Checking Network Statistics 79 Chapter 11 HDD Management 81 11 1 Initializing HDDs 81 11 2 Managing HDD Group 82 11 2 1Setting HDD Groups 82 11 2 2 Setting HDD Property 83 11 3 Configuring Quota Mode 84 11 4 Checking HDD Status 85 11 5 Checking S M A R T Information 85 11 6 Detecting Bad Sector 86 11 7 Configuring HDD Error Alarms 87 Chapter 12 Camera Settings 88 12 1 Configuring OSD Se...

Page 8: ... Introduction 1 1 Front Panel Figure 1 1 Front Panel of DN41R Table 1 1 Description of Front Panel 1 2 Rear Panel The rear panel are various according to different models Please refer to the actual product The following figure is for reference only ...

Page 9: ... 3 Description of the Mouse Control Name Action Description Left Click Single Click Live view Select channel and show the quick set menu Menu Select and enter Double Click Live view Switch between single screen and multi screen Click and Drag PTZ control Wheeling Privacy mask and motion detection Select target area Digital zoom in Drag and select target area Live view Drag channel time bar No Item...

Page 10: ... Menu Previous item Scrolling down Live view Next screen Menu Next item 1 4 Input Method Description Figure 1 3 Soft Keyboard Description of the buttons on the soft keyboard Table 1 4 Description of the Soft Keyboard Icons Icon Description Icon Description Number English letter Lowercase Uppercase Backspace Switch the keyboard Space Positioning the cursor Exit Symbols Reserved ...

Page 11: ...vice 2 Turn on the power switch on the rear panel and the Power indicator LED should turn on indicating that the unit begins to start up 3 After startup the Power indicator LED remains on Shutting down the DVR Steps There are two proper ways to shut down the DVR To shut down the DVR OPTION 1 Standard shutdown 1 Enter the Shutdown menu Menu Shutdown Figure 2 1 Shutdown Menu 2 Select the Shutdown bu...

Page 12: ...aracters including at least three of the following categories upper case letters lower case letters numbers and special characters in order to increase the security of your product And we recommend you reset your password regularly especially in the high security system resetting the password monthly or weekly can better protect your product 2 Click OK to save the password and activate the device ...

Page 13: ...pe of video source i e the analog or HD TVI or AHD video input And for some series DVR each four video channels are grouped in sequence In the live view interface when there is no video signal of the analog channel the corresponding connectable video signal type message can be displayed on the screen 2 3 2 Using the Wizard for Basic Configuration By default the Setup Wizard starts once the device ...

Page 14: ...lick Next to enter the date and time settings window Figure 2 6 Date and Time Settings 3 After the time settings click Next button which will take you back to the General Network Setup Wizard window Figure 2 7 General Network Configuration 4 Click Next button after you configured the basic network parameters Then you will enter the Cloud P2P interface Configure the Cloud P2P according to your need...

Page 15: ...t button to enter the Advanced Network Parameter interface You can enable PPPoE enable DDNS and set other ports according to your need Figure 2 9 Advanced Network Parameters 6 Click Next button after configuring the advanced network parameters which will take you to the HDD Management window ...

Page 16: ...mera make sure the IP camera to be added is in active status If the camera is in inactive status you can click the inactive icon of the camera to set the password to activate it You can also select multiple cameras from the list and click the One touch Activate to activate the cameras in batch 2 Click the Add to add the camera Figure 2 11 IP Camera Management 10 After finishing IP Camera settings ...

Page 17: ...er Login Purpose You have to log in to the device before operating the menu and other functions Steps 1 Select the User Name in the dropdown list Figure 2 13 Login Interface 2 Input Password 3 Click OK to log in In the Login dialog box if you have entered the wrong password for 7 times the current user account will be locked for 60 seconds ...

Page 18: ...een is invalid It is required to input a user name and password to unlock the system 2 5 Adding and Connecting the IP Cameras 2 5 1 Activating the IP Camera Purpose Before adding the camera make sure the IP camera to be added is in active status Most kinds of camera are active already Steps 1 Select the Add IP Camera option from the right click menu in live view mode or click Menu Camera Camera to...

Page 19: ...ing at least three of the following categories upper case letters lower case letters numbers and special characters in order to increase the security of your product And we recommend you reset your password regularly especially in the high security system resetting the password monthly or weekly can better protect your product 4 Click OK to finish the acitavting of the IP camera And the security s...

Page 20: ...min password and the admin password of the camera is the same with the DVR s OPTION 2 Steps 1 On the IP Camera Management interface click the Custom Adding button to pop up the Add IP Camera Custom interface Figure 2 17 Custom Adding IP Camera Interface 2 You can edit the IP address protocol management port and other information of the IP camera to be added If the IP camera to add has not been act...

Page 21: ...the exception information of camera Delete the IP camera Play the live video of the connected camera Advanced settings of the camera Upgrade the connected IP camera Security Show the security status of the camera to be active inactive or the password strength strong medium weak risk 2 5 3 Editing the Connected IP Cameras After the adding of the IP cameras the basic information of the camera lists ...

Page 22: ...e channel must be connected with the same video input type which you configure on the menu Steps 1 Enter the signal input status interface Menu Camera Signal Input Status 2 Check the checkbox to select different signal input types TVI or AHD CVBS Figure 2 20 Configure Signal Input Type 3 Click Apply to save the settings Each two video channels are grouped in sequence e g CH01 and CH02 CH03 and CH0...

Page 23: ...ive view mode there are many functions provided The functions are listed below Single Screen show only one screen on the monitor Multi screen show multiple screens on the monitor simultaneously Auto switch the screen is auto switched to the next one And you must set the dwell time for each screen on the configuration menu before enabling the auto switch Menu Configuration Live View Dwell Time Star...

Page 24: ... live view toolbar The dwell time of the live view configuration must be set before using Auto switch If the corresponding camera supports intelligent function the Reboot Intelligence option is included when right clicking mouse on this camera 3 2 2 Quick Setting Toolbar in Live View Mode On the screen of each channel there is a quick setting toolbar which shows when you point the mouse to the bot...

Page 25: ... Dim Light the image is smoother than the other two modes Outdoor the image is relatively clearer and sharper The degree of contrast and saturation is high Figure 3 5 Image Settings You can adjust the image parameters including brightness contrast saturation hue sharpness and denoising You can also click Default to restore the default settings and click Copy to copy the image settings to other ana...

Page 26: ...tch in Live View Enable Audio Output Enables disables audio output for the selected camera in the live view mode Volume Adjust the volume of the audio output Event Output Designates the output to show event video if available you can select a different video output interface from the Video Output Interface when an event occurs Full Screen Monitoring Dwell Time The time in seconds to show alarm eve...

Page 27: ...anual Manual Video Quality Diagnostics Figure 3 8 Video Quality Diagnostics 2 Check the checkboxes to select the channels for diagnostics 3 Click the button Diagnose and the results will be displayed on a list You can view the video status and diagnostics time of the selected channels Figure 3 9 Diagnostics Result Connect the camera to the device for the video quality diagnostics Three exception t...

Page 28: ...configuring of the PTZ parameters should be done before you control the PTZ camera Steps 1 Enter the PTZ Settings interface Menu Camera PTZ Figure 4 1 PTZ Settings 2 Click the RS 485 Settings button to set the RS 485 parameters Figure 4 2 PTZ General 3 Choose the camera for PTZ setting in the Camera dropdown list 4 Enter the parameters of the PTZ camera ...

Page 29: ...3 PTZ Settings 2 Use the directional button to wheel the camera to the location where you want to set preset and the zoom and focus operations can be recorded in the preset as well 3 Enter the preset No 1 255 in the preset text field and click the Set button to link the location to the preset Repeat the steps2 3 to save more presets You can click the Clear button to clear the location information ...

Page 30: ...he preset No in the corresponding text field 5 Click the Call Preset button to call it 4 2 3 Customizing Patrols Purpose Patrols can be set to move the PTZ to different key points and have it stay there for a set duration before moving on to the next key point The key points are corresponding to the presets The presets can be set following the steps above in Customizing Presets Steps 1 Enter the P...

Page 31: ...rol or click the Clear All button to delete all the key pints for all patrols 4 2 4 Calling Patrols Purpose Calling a patrol makes the PTZ to move according the predefined patrol path Steps 1 Click the button PTZ in the lower right corner of the PTZ setting interface Or press the PTZ button on the front panel or click the PTZ Control icon in the quick setting bar or select the PTZ option in the ri...

Page 32: ...terns Steps 1 Click the button PTZ in the lower right corner of the PTZ setting interface Or press the PTZ button on the front panel or click the PTZ Control icon in the quick setting bar or select the PTZ option in the right click menu to show the PTZ control panel 2 Click the button to show the general settings of the PTZ control Figure 4 9 PTZ Panel General 3 Click the Call Pattern button to ca...

Page 33: ...it on the left side of the right limit as well the angle from the left limit to the right limit should be no more than 180º 4 2 8 Calling Linear Scan Purpose Follow the procedure to call the linear scan in the predefined scan range Steps 1 Click the button PTZ in the lower right corner of the PTZ setting interface Or press the PTZ button on the front panel or click the PTZ Control icon in the quic...

Page 34: ...n order after the park time The undefined preset will be skipped Park Patrol 1 The dome starts move according to the predefined patrol 1 path after the park time Park Preset 1 The dome moves to the predefined preset 1 location after the park time The park time can only be set through the speed dome configuration interface by default the value is 5s 4 Click the button again to inactivate it 4 3 PTZ...

Page 35: ...n Description Direction button and the auto cycle button Zoom Focus Iris Zoom Focus Iris The speed of the PTZ movement Light on off Wiper on off 3D Zoom Image Centralization Menu Switch to the PTZ control interface Switch to the one touch control interface Switch to the general settings interface Previous item Next item Exit Minimize windows ...

Page 36: ...the HDD 1 Whether the HDD mode is Quota please set the maximum record capacity For detailed information see Chapter 12 4 Configuring Quota Mode 2 If the HDD mode is Group you should set the HDD group For detailed information see Chapter 5 9 Configuring HDD Group for Recording Figure 5 2 HDD Advanced Steps 1 Enter the Record settings interface to configure the encoding parameters Menu Record Parame...

Page 37: ...fications for the supported resolutions of different models 3 Check the checkbox of Enable H 264 to enable this function Enabling it helps to ensure the high video quality with a lowered bitrate After enabling the H 264 the Max Bitrate Mode Max Bitrate Kbps and Max Bitrate Range Recommend are not configurable The H 264 can not be used with the SVC at the same time For the connnected IP camera the ...

Page 38: ...vailable when the HDD mode is Group Redundant HDD is required for the redundant record function For detailed information see Chapter 11 4 2 Setting HDD Property For network cameras the parameters of Main Stream Event are not editable 5 Click Apply to save the settings 6 Optionally you can click Copy to copy the settings to other analog channels if needed You can copy the same settings to the camer...

Page 39: ...ding Event recording triggered by all event triggered alarm Motion recording triggered by motion detection Alarm recording triggered by alarm M A recording triggered by either motion detection or alarm M A recording triggered by motion detection and alarm 2 Choose the camera you want to configure in the Camera dropdown list 3 Check the checkbox of Enable Schedule 4 Configure the record schedule Ed...

Page 40: ...etection settings alarm input settings or VCA settings as well For detailed information refer to Chapter 8 1 Chapter 8 8 and Chapter 9 The VCA settings are only available to the smart IP cameras Repeat the above steps 1 4 to schedule recording for other days in the week If the schedule can also be set to other days click Copy The Holiday option is available when you enable holiday schedule in Holi...

Page 41: ...igger full screen monitoring audio warning notifying the surveillance center sending email and so on Steps 1 Enter the Motion Detection interface Menu Camera Motion 2 Configure Motion Detection 1 Choose camera you want to configure 2 Check the checkbox after Enable Motion Detection 3 Drag and draw the area for motion detection by mouse If you want to set the motion detection for all the area shot ...

Page 42: ... sound intensity detection and defocus detection Only one analog camera supports the VCA settings and VCA alarm of line crossing detection intrusion detection sudden scene change detection and audio exception detection Steps 1 Enter the VCA settings interface and select a camera for the VCA settings Menu Camera VCA Figure 5 13 VCA Settings 2 Configure the detection rules for VCA events For details...

Page 43: ...ng Steps 1 Enter the Manual settings interface Menu Manual Figure 5 15 Manual Record 2 Enable the Manual Record 1 Select Record on the left bar 2 Click the status button before camera number to change to 3 Disable manual record Click the status button to change to Green icon means that the channel is configured the record schedule After rebooting all the manua l records enabled will be canceled 5 ...

Page 44: ...the Edit interface 4 Configure the record schedule Please refer to the Chapter 5 2 Configuring Record Schedule while you may choose Holiday in the Schedule dropdown list or you can draw the schedule on the timeline of Holiday Figure 5 18 Edit Schedule Holiday Up to 8 periods can be configured for each day And the time periods cannot be overlapped each other In the time table of the channel both ho...

Page 45: ...se the Channels which you want to save the record files in the HDD group 1 Select Advanced on the left bar Figure 5 19 HDD Advanced 2 Choose Group number in the dropdown list of Record on HDD Group 3 Check the channels you want to save in this group 4 Click Apply to save settings After you have configured the HDD groups you can configure the Recording settings following the procedure provided in C...

Page 46: ...age mode of the HDD to Group See Chapter 12 3 Managing HDD Group Steps 1 Enter HDD setting interface Menu HDD Figure 5 22 HDD General 2 Click to edit the HDD you want to protect Figure 5 23 HDD General Editing 3 Set the HDD to Read only 4 Click OK to save settings and back to the upper level menu You cannot save any files in a Read only HDD If you want to save files in the HDD change the property ...

Page 47: ...channel in live view mode and click the button in the quick setting toolbar In the instant playback mode only record files recorded during the last five minutes on this channel will be played back Figure 6 1 Instant Playback Interface 6 1 2 Playing Back by Normal Search Playback by Channel Enter the Playback interface Right click a channel in live view mode and select Playback from the menu as sho...

Page 48: ...Playback Calendar If there are record files for that camera in that day in the calendar the icon for that day is displayed as Otherwise it is displayed as Playback Interface You can select the main stream or sub stream from the dropdown list for playback You can also use the toolbar in the bottom part of Playback interface to control playing progress as shown in the following figure Figure 6 4 Pla...

Page 49: ...on alarm motion alarm motion alarm Playback progress bar use the mouse to click any point of the progress bar to locate special frames 6 1 3 Playing Back by Event Search Purpose Play back record files on one or several channels searched out by restricting event type motion detection alarm input or VCA Channel switch is supported Steps 1 Enter the playback interface Menu Playback 2 Click and select...

Page 50: ... time you set to play back before the event For example when an alarm triggered the recording at 10 00 if you set the pre play time as 5 seconds the video plays back from 9 59 55 Post play The time you set to play back after the event For example when an alarm triggered the recording ends at 11 00 if you set the post play time as 5 seconds the video plays back till 11 00 05 7 You can click or butt...

Page 51: ...can be added to a single video file 3 Tag management Click button to check edit and delete tag s Figure 6 8 Tag Management Interface Steps 1 Select the Tag from the drop down list in the Playback interface 2 Choose channels edit start time and end time and then click Search to enter Search Result interface You can enter keyword in the textbox to search the tag on your command ...

Page 52: ... will be played in the 16 time speed The smart playback rules and areas are configurable Before you start To get the smart search result the corresponding event type must be enabled and configured on the IP camera Here we take the intrusion detection as an example 1 Log in the IP camera by the web browser and enable the intrusion detection by checking the checkbox of it You may enter the motion de...

Page 53: ...ck the button and specify 4 points to set a quadrilateral region for intrusion detection Only one region can be set Motion Detection Click the button and then click and draw the mouse to set the detection area manually You can also click the button to set the full screen as the detection area 2 Click to configure the smart settings Skip the Non Related Video The non related video will not be playe...

Page 54: ...by System Logs Set search time and type and click Search button Figure 6 13 Result of System Log Search 3 Choose a log with record file and click button to enter Playback interface If there is no record file at the time point of the log the message box No result found will pop up 4 Playback management The toolbar in the bottom part of Playback interface can be used to control playing process ...

Page 55: ...figurable According to the defined number of split screens the video files on the selected date can be divided into average segments for playback E g if there are video files existing between 16 00 and 22 00 and the 6 screen display mode is selected then it can play the video files for 1 hour on each screen simultaneously 6 1 8 Playing Back External File Purpose Perform the following steps to look...

Page 56: ...rface and click button until the speed changes to Single frame 2 One click on the playback screen represents playback or adverse playback of one frame You can use button in toolbar to stop the playing 6 2 2 Digital Zoom Steps 1 Click the button on the playback control bar to enter Digital Zoom interface 2 Use the mouse to draw a red rectangle and the image within it will be enlarged up to 16 times...

Page 57: ...Export Normal 2 Select the cameras to search 3 Set search condition and click Search button to enter the search result interface Figure 7 1 Normal Video Search for Backup 4 The matched video files are displayed in Chart or List display mode Click to play the record file if you want to check it Check the checkbox before the video files you want to back up The size of the currently selected files is...

Page 58: ...he backup device Click OK to confirm 9 A prompt message will pop up after the backup process is complete Click OK to confirm The backup of video files using USB writer or SATA writer has the same operating instructions Please refer to steps described above 7 1 2 Backing up by Event Search Purpose Back up event related record files using USB devices USB flash drives USB HDDs USB writer SATA writer ...

Page 59: ...orage Device Management 2 Backup device management Click New Folder button if you want to create a new folder in the backup device Select a record file or folder in the backup device and click button if you want to delete it Click Erase button if you want to erase the files from a re writable CD DVD Click Format button to format the backup device If the inserted storage device is not recognized Cl...

Page 60: ... Click to set alarm response actions Figure 8 1 Set Detection Area and Sensitivity 3 Click Trigger Channel tab and select one or more channels which will start to record or become full screen monitoring when motion alarm is triggered Figure 8 2 Set Trigger Camera of Motion Detection 4 Set arming schedule of the channel Select Arming Schedule tab to set the channel s arming schedule Choose one day ...

Page 61: ...Trigger Channel action 8 2 Detecting Video Loss Purpose Detect video loss of a channel and take alarm response action s Steps 1 Enter Video Loss interface of Camera Management and select a channel you want to detect Menu Camera Video Loss Figure 8 4 Video Loss Setup Interface 2 Set up handling method of video loss Check the checkbox of Enable Video Loss Alarm Click button to set up handling method...

Page 62: ...to them 8 3 Detecting Video Tampering Purpose Trigger alarm when the lens is covered and take alarm response action s Steps 1 Enter Video Tampering interface of Camera Management and select a channel you want to detect video tampering Menu Camera Video Tampering Detection Figure 8 6 Video Tempering Interface 2 Check the checkbox of Enable Video Tampering 3 Drag the sensitivity bar and choose a pro...

Page 63: ...r Writing HDD error unformatted HDD etc Network Disconnected Disconnected network cable IP Conflicted Duplicated IP address Illegal Login Incorrect user ID or password Input Recording Resolution Mismatch The input resolution is smaller than the recording resolution Record Exception No space for saving recorded files Steps 1 Enter Exceptions interface and handle various exceptions Menu Configuratio...

Page 64: ...kbox of Save VCA Picture to save the captured pictures of VCA detection 3 Select the VCA detection type to Line Crossing Detection 4 Check the Enable checkbox to enable this function 5 Click to configure the trigger channel arming schedule and linkage actions for the line crossing detection alarm 6 Click the Rule Settings button to set the line crossing detection rules 1 Select the direction to A ...

Page 65: ...his function 5 Click to configure the trigger channel arming schedule and linkage actions for the line crossing detection alarm 6 Click the Rule Settings button to set the intrusion detection rules Set the following parameters 1 Threshold Range 1s 10s the threshold for the time of the object loitering in the region When the duration of the object in the defined detection area is longer than the se...

Page 66: ...o clear the existing virtual line and re draw it Up to 4 rules can be configured Figure 9 4 Draw Area for Intrusion Detection 8 Click Apply to save the settings The sudden scene change detection and the intrusion detection cannot be enabled at the same channel 9 3 Audio Exception Detection Purpose Audio exception detection function detects the abnormal sounds in the surveillance scene such as the ...

Page 67: ...e audio loss detection function 2 Check the checkbox of Sudden Increase of Sound Intensity Detection to detect the sound steep rise in the surveillance scene You can set the detection sensitivity and threshold for sound steep rise Sensitivity Range 1 100 the smaller the value is the more severe the change should be to trigger the detection Sound Intensity Threshold Range 1 100 it can filter the so...

Page 68: ... IPv4 Address IPv4 Gateway MTU and DNS Server If the DHCP server is available you can check the checkbox of DHCP to automatically obtain an IP address and other network settings from that server The valid value of MTU is from 500 to 1500 4 After having configured the general settings click the Apply button to save the settings 10 2 Configuring Advanced Settings 10 2 1 Configuring PPPoE Settings Pu...

Page 69: ...ance system Steps 1 Enter the Network Settings interface Menu Configuration Network 2 Select the Platform Access tab to enter the Cloud P2P Settings interface 3 Check the Enable checkbox to activate this feature 4 If required select the checkbox of Custom and input the Server Address 5 To turn the Enable Stream Encryption on you can select its checkbox 6 Enter the Verification Code of the device T...

Page 70: ...EDDNS IPServer Input Server Address for IPServer Figure 10 4 IPServer Settings Interface DynDNS 1 Enter Server Address for DynDNS i e members dyndns org 2 In the Device Domain Name text field enter the domain obtained from the DynDNS website 3 Enter the User Name and Password registered in the DynDNS website Figure 10 5 DynDNS Settings Interface PeanutHull Enter the User Name and Password obtained...

Page 71: ...new alias of the device domain name is defined in the NVR it will replace the old one registered on the server You can register the alias of the device domain name in the SIMPLEDDNS server first and then enter the alias to the Device Domain Name in the NVR you can also enter the domain name directly on the NVR to create a new one Figure 10 8 SIMPLEDDNS Settings Interface Register the device on the...

Page 72: ...dress bar Alias refers to the Device Domain Name on the device or the Device Name on the SIMPLEDDNS server Example http http www simpleddns com nvr If you mapped the HTTP port on your router and changed it to port No except 80 you have to enter http http www simpleddns com alias HTTP port in the address bar to access the device You can refer to Chapter 9 2 11 for the mapped HTTP port No OPTION 2 A...

Page 73: ...NTP server The unit is minute NTP Server IP address of NTP server NTP Port Port of NTP server 5 Click the Apply button to save and exit the interface The time synchronization interval can be set from 1 to 10080 minutes and the default value is 60 minutes If the DVR is connected to a public network you should use a NTP server that has a time synchronization function such as the server at the Nation...

Page 74: ...tically 1 Click Apply button to save the settings 2 You can click Refresh button to get the latest status of the port mapping Figure 10 15 UPnP Settings Finished Auto OPTION 2 Manual If you select Manual as the mapping type you can edit the external port on your demand by clicking to activate the External Port Settings dialog box Steps 1 Click to activate the External Port Settings dialog box Conf...

Page 75: ... is triggered The remote alarm host must have the CMS Client Management System software installed The Alarm Host IP refers to the IP address of the remote PC on which the CMS Client Management System software e g iVMS 4200 is installed and the Alarm Host Port must be the same as the alarm monitoring port configured in the software default port is 7200 Multicast IP The multicast can be configured t...

Page 76: ...e Server Port and HTTP Port in the text fields The default Server Port is 8000 and the HTTP Port is 80 and you can change them according to different requirements 5 Click the Apply button to save and exit the interface The Server Port should be set to the range of 2000 65535 and it is used for remote client software access The HTTP port is used for remote web browser access 10 2 8Configuring Email...

Page 77: ... to 3 receivers can be configured Receiver The name of the receiver of the Email Receiver s Address The Email address of the receiver Enable Attached Pictures Check the checkbox of Enable Attached Picture if you want to send email with attached alarm images The interval is the time between two captures of the alarm images Interval The interval refers to the time between two actions of sending atta...

Page 78: ...oss 4 Enter the destination address in the text field of Destination Address 5 Click the Test button to start testing network delay and packet loss 10 4 2Exporting Network Packet Purpose By connecting the DVR to network the captured network data packet can be exported to USB flash disk SATA and other local backup devices Steps 1 Enter the Network Traffic interface Menu Maintenance Net Detect 2 Cli...

Page 79: ... network is normal the following message box pops out Figure 10 24 Network Status Checking Result If the message box pops out with other information instead of this one you can click Network button to show the quick setting interface of the network parameters Figure 10 25 Network Parameters Configuration 10 4 4Checking Network Statistics Purpose You can check the network statistics to obtain the r...

Page 80: ...rder User Manual 80 Figure 10 26 Network Stat Interface 3 View the bandwidth of Remote Live View bandwidth of Remote Playback and bandwidth of Net Total Idle 4 Click Refresh button to get the latest bandwidth statistics ...

Page 81: ... 11 1 HDD Information Interface 2 Select HDD to be initialized 3 Click the Init button Figure 11 2 Confirm Initialization 4 Select the OK button to start initialization 5 After the HDD has been initialized the status of the HDD will change from Uninitialized to Normal Figure 11 3 HDD Status Changes to Normal Initializing the HDD will erase all data on it The HDDs which are free of working for a lo...

Page 82: ...d channels can be recorded onto a particular HDD group through HDD settings Steps 1 Enter the Storage Mode interface Menu HDD Advanced 2 Set the Mode to Group Figure 11 4 Storage Mode Interface 3 Click the Apply button and the following Attention box will pop up Figure 11 5 Attention for Reboot 4 Click the Yes button to reboot the device to activate the changes 5 After reboot of device enter the H...

Page 83: ...comes full in overwrite recording mode When the HDD property is set to redundancy the video can be recorded both onto the redundancy HDD and the R W HDD simultaneously so as to ensure high security and reliability of video data Steps 1 Enter the HDD Information interface Menu HDD General 2 Select HDD from the list and click the icon to enter the Local HDD Settings interface Figure 11 8 Set HDD Pro...

Page 84: ...he storage capacity in the text field of Max Record Capacity GB 5 You can copy the quota settings of the current camera to other cameras if required Click the Copy button to enter the Copy Camera interface Figure 11 10 Copy Settings to Other Camera s 6 Select the camera s to be configured with the same quota settings You can also click the checkbox of Analog to select all cameras 7 Click the OK bu...

Page 85: ...efore use And if the HDD initialization is failed please replace it with a new one Checking HDD Status in System Information Interface Steps 1 Enter the System Information interface Menu Maintenance System Info 2 Click the HDD tab to view the status of each HDD displayed on the list Figure 11 12 View HDD Status 2 11 5 Checking S M A R T Information Purpose The S M A R T Self Monitoring Analysis an...

Page 86: ... detect the bad sector of the HDD to check the status of the HDD Steps 1 Enter the HDD Detect interface Menu HDD HDD Detect 2 Click the Bad Sector Detection tab to enter the interface 3 Select a HDD and click the Detect button to start detecting Figure 11 14 Bad Sector Detecting 4 You can click the Pause button to pause the detection and click the Resume button to resume the detection 5 If there i...

Page 87: ...he Exception Type to HDD Error from the dropdown list 3 Check the checkbox s below to select the linkage action s for HDD error The linkage actions can be selected to Audible Warning Notify Surveillance Center Send Email and Trigger Alarm Output Figure 11 15 Configure HDD Error Alarm 4 When the Trigger Alarm Output is selected you can also select the alarm output to be triggered from the list belo...

Page 88: ...mat Time Format Display Mode and the OSD font Figure 12 1 OSD Configuration Interface 6 You can use the mouse to click and drag the text frame on the preview window to adjust the OSD position 7 Copy Camera Settings 1 If you want to copy the OSD settings of the current camera to other cameras click the Copy button to enter the Copy Camera interface Figure 12 2 Copy Settings to Other Cameras 2 Selec...

Page 89: ...4 Use the mouse to draw a zone on the window The zones will be marked with different frame colors Up to 4 privacy mask zones can be configured and the size of each area can be adjusted 5 The configured privacy mask zones on the window can be cleared by clicking the corresponding Clear Zone1 4 icons on the right side of the window or click Clear All to clear all zones Figure 12 4 Set Privacy Mask A...

Page 90: ...wn list The time periods cannot be overlapped with each other 4 Select the mode from the drop down list of Mode there are four modes selectable Standard Indoor Dim Light and Outdoor 5 Adjust the image parameters according to actual needs The parameters include Brightness Contrast Saturation Hue Sharpness and Denoising You can also click Restore to set the parameters to the default settings 6 You c...

Page 91: ... You can click the Device Info Camera Record Alarm Network and HDD tabs to view the system information of the device Figure 13 1 System Information Interface 13 2 Searching Log Files Purpose The operation alarm exception and information of the DVR can be stored in log files which can be viewed and exported at any time Steps 1 Enter the Log Search interface Menu Maintenance Log Information ...

Page 92: ...rt search log files 4 The matched log files will be displayed on the list shown below Up to 2000 log files can be displayed each time 5 You can click the button of each log or double click it to view its detailed information And you can also click the button to view the related video files if available 6 If you want to export the log files click the Export button to enter the Export menu Figure 13...

Page 93: ...ation files to the selected local backup device 4 To import a configuration file select the file from the selected backup device and click the Import button After the importing process is completed you must reboot the DVR 13 4 Importing Exporting Configuration Files Purpose The configuration files of the DVR can be exported to local device for backup and the configuration files of one DVR can be i...

Page 94: ...ame Local Area Network Run the 3rd party TFTP software on the PC and copy the firmware into the root directory of TFTP Steps 1 Enter the Upgrade interface Menu Maintenance Upgrade 2 Click the FTP tab to enter the local upgrade interface Figure 13 5 FTP Upgrade Interface 3 Enter the FTP Server Address in the text field 4 Click the Upgrade button to start upgrading 5 After the upgrading is complete ...

Page 95: ...ddress subnet mask gateway MTU NIC working mode default route server port etc and user account parameters to the factory default settings Factory Defaults Restore all parameters to the factory default settings Restore to Inactive Restore the device to the inactive status 3 Click the OK button to restore the default settings The device will reboot automatically after restoring to the default settin...

Page 96: ...t Standard Select the CVBS output standard to NTSC or PAL which must be the same with the video input standard Resolution Select the output resolution which must be the same with the resolution of the VGA HDMI display Time Zone Select the time zone Date Format Select the date format System Date Select the system date System Time Select the system time Mouse Pointer Speed Set the speed of mouse poi...

Page 97: ...vice No Edit the serial number of DVR The Device No can be set in the range of 1 255 and the default No is 255 CVBS Output Brightness Adjust the video output brightness via the CVBS interface Auto Logout Set timeout time for menu inactivity E g when the timeout time is set to 5 Minutes then the system will exit from the current operation menu to live view screen after 5 minutes of menu inactivity ...

Page 98: ...ter the User Management interface Menu Configuration User Figure 14 3 User Management Interface 2 Click the Add button to enter the Add User interface Figure 14 4 Add User Menu 3 Enter the information for new user including User Name Password Confirm Level and User s MAC ...

Page 99: ... permission of Two way Audio in Remote Configuration and only has the local remote playback in the Camera Configuration by default User s MAC Address The MAC address of the remote PC which logs onto the DVR If it is configured and enabled it only allows the remote user with this MAC address to access the DVR 4 Click the OK button to save the settings and go back to the User Management interface Th...

Page 100: ...notify alarm and exception message to the remote client and controlling the alarm output Remote Advanced Operation Remotely operating HDD management initializing HDD setting HDD property upgrading system firmware Remote Shutdown Reboot Remotely shutting down or rebooting the device Camera Configuration Remote Live View Remotely viewing live video of the selected camera s Local Manual Operation Loc...

Page 101: ...t to change the password and input the new password in the text field of Password and Confirm A strong password is recommended Admin You are only allowed to edit te password and MAC address Check the checkbox of Change Password if you want to change the password and the input the correct old password and the new password in the text field of Password and Confirm STRONG PASSWORD RECOMMENDED We high...

Page 102: ...o Recorder User Manual 102 5 Click the OK button to save the settings and exit the menu 6 For the Operator or Guest user account you can also click the button on te user management interface to edit the permission ...

Page 103: ... the ADSL transceiver modem over Ethernet and in plain Metro Ethernet networks DDNS Dynamic DNS is a method protocol or network service that provides the capability for a networked device such as a router or computer system using the Internet Protocol Suite to notify a domain name server to change in real time ad hoc the active DNS configuration of its configured hostnames addresses or other infor...

Page 104: ...urther process There is a beep sound after a new bought device starts up Possible Reasons a No HDD is installed in the device b The installed HDD has not been initialized c The installed HDD is not compatible with the device or is broken down Steps 1 Verify at least one HDD is installed in the device 1 If not please install the compatible HDD Please refer to the Quick Operation Guide for the HDD i...

Page 105: ...hen DVR is playing back by single or multi channel cameras Possible Reasons a The frame rate is not the real time frame rate b The DVR supports up to 16 channel synchronize playback at the resolution of 4CIF if you want a 16 channel synchronize playback at the resolution of 720p the frame extracting may occur which leads to a slight stuck Steps 1 Verify the frame rate is real time frame rate Selec...

Page 106: ...elect Menu HDD General to view the HDD status and verify the HDD is detected and can be read and written normally 4 Check if the fault is solved by the above steps If it is solved finish the process If not please contact the engineer from our company to do the further process ...

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