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9  Warranty Against Defect 

 

12 Month Warranty 

 

Thank you for your purchase from Kmart. 

 

Kmart Australia Ltd warrants your new product to be free from defects 

in materials and workmanship for the period stated above, from the date 

of purchase, provided that the product is used in accordance with 

accompanying recommendations or instructions where provided.  This 

warranty is in addition to your rights under the Australian Consumer 

Law. 

 

Kmart will provide you with your choice of a refund, repair or exchange 

(where possible) for this product if it becomes defective within the 

warranty period.  Kmart will bear the reasonable expense of claiming the 

warranty.  This warranty will no longer apply where the defect is a result 

of alteration, accident, misuse, abuse or neglect. 

 

Please retain your receipt as proof of purchase and contact our 

Customer Service Centre 1800 124 125 (Australia) or 0800 945 995 

(New Zealand) or alternatively, via Customer Help at Kmart.com.au for 

any difficulties with your product.  Warranty claims and claims for 

expense incurred in returning this product can be addressed to our 

Customer Service Centre at 690 Springvale Rd, Mulgrave Vic 3170. 

 

Our goods come with guarantees that cannot be excluded under the 

Australian Consumer Law.  You are entitled to a replacement or refund 

for a major failure and compensation for any other reasonably 

foreseeable loss or damage.  You are also entitled to have the goods 

repaired or replaced if the goods fail to be of acceptable quality and the 

failure does not amount to a major failure. 

 

For New Zealand customers, this warranty is in addition to statutory 

rights observed under New Zealand legislation. 

 

IMPORTANT! 

For all technical queries or difficulties in operating the product and 

for spare parts, contact H.E. Group customer service 1300 105 888 

(Australia) and 09 8870 447 (New Zealand).

 

 

Summary of Contents for FR-P11

Page 1: ...Massage Pillow User Manual Model No FR P11 Rev 2 Note The specifications and or components of this appliance are subject to change without prior notice...

Page 2: ...6 4 Components 7 5 Operation Procedure 8 5 1 Power 8 5 2 Massage Control Operation 8 5 3 Heat Function 9 6 Completion and Storage 10 7 Cleaning the Appliance 10 8 Troubleshooting 11 9 Warranty Agains...

Page 3: ...advisable to keep this instruction manual for future reference DO NOT use this product as a substitute for medical attention DO NOT use this product for more than 15 minutes at a time Allow at least 3...

Page 4: ...uising do not press too hard on the device DO NOT leave the appliance unattended when in use or plugged in Take care that children cannot touch the appliance when in use and make sure they cannot reac...

Page 5: ...y DO NOT use this product before bed The massager has a stimulating effect and may delay sleep DO NOT use this product while in bed DO NOT use machinery or heavy equipment while using this appliance D...

Page 6: ...e technical specifications of the extension cord must match or exceed the technical specifications of this appliance Do not allow the cord to hang over the edge of the work surface or to come into con...

Page 7: ...Page 7 of 12 4 Components 1 Massage Pillow Body 4 Elastic Strap 2 Rotating Massage Fingers 5 Power Jack Socket 3 Massager Heat On Off Button 6 Power Adaptor CW1202000AU 2 1 3 6 4 5...

Page 8: ...times a day total of 30 minutes per day Always remember to turn off and unplug when not in use 5 1 Power Before first use please read the Instruction Manual carefully Connect the power adaptor cable...

Page 9: ...ween uses Note If you forget to turn the massager off after the recommended maximum 15 minutes of use the unit will automatically turn off after approximately 20 minutes When the product is in use pre...

Page 10: ...pliance Store the appliance safely in its box and in a dry place Do Not wind the power adaptor cord around the appliance body as this will damage the cord over time Simply loop the cable and place nex...

Page 11: ...Refer to Section No Power for Remedy No Heat Function On Off Button has only been pressed once From the Off Position Press the On Off button two times Appliance turns off when trying to select the He...

Page 12: ...and contact our Customer Service Centre 1800 124 125 Australia or 0800 945 995 New Zealand or alternatively via Customer Help at Kmart com au for any difficulties with your product Warranty claims and...

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