9. Important Notes
Do not directly remove the device being read and written.
Before you disconnect the device from the computer, be sure to exit it safely, otherwise, there is a risk
of data loss.
When you turn off the computer, hibernate the computer, eject the device, or disconnect the device,
the device will automatically go to sleep; access the hard disk again or reconnect, the device will cancel
the sleep mode.
10. Common Problems and Troubleshooting
If your computer doesn't recognize the SSD enclosure, no drive letter appears? Please follow the steps
below to confirm:
Confirm whether to install a supported NVMe M.2 SSD. For details, please refer to the SSD compatibility list on the
official website.
For the new SSD, you need to enter the disk management and initialize the SSD before it can be detected and used
normally.
If the USB4 device is not recognized under Windows PC, please visit your PC manufacturer website and update your
Windows PC's Thunderbolt firmware and drivers to the latest version.
If the device indicator is not on, please confirm whether the SSD is installed in place, and try to reinstall the SSD
again.
If the device indicator is still not on, the SSD may be faulty, please try to replace the SSD for testing.
Detailed instructions under Mac devices:
https://www.ankmax.com/newsinfo/2536070.html
Detailed instructions under Windows devices:
https://www.ankmax.com/newsinfo/2540824.html
IMPORTANT: Using Ankmax UC4M2 USB4 M.2 SSD Enclosure on Windows PC
https://www.ankmax.com/newsinfo/2419122.html
The speed is very slow, and sometimes it even gets interrupted?
Please use the thunderbolt3 cable in the package, or try another USB4/Thunderbolt3 cable.
Check whether the speed of the copy source is slow; determine whether the interface connected to the computer is a
thunderbolt or a USB interface, and try again after changing the interface of a computer.
Confirm that there is no HUB or Docking connection through Thunderbolt/USB.
Reinstall the Thunderbolt/USB interface driver officially provided by the computer manufacturer.
Replace a SSD test.
