Anderson TSR-3450, Operator'S Manual

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6 Operator’s Manual –
Self loading trailer TSR-3450 Anderson Group
Warranty Exemptions :
•
Your warranty may be voided if Anderson determines that the equipment has been
subjected to bad treatment or negligence, has been used inappropriately, has not
received necessary maintenance, not been appropriately protected during storage,
damaged by vandalism, bad weather, natural elements, collision, or an accident.
•
Our warranty is void if your equipment has been modified in any way without our
express authorization.
•
The warranty does not cover towing expenses or service calls.
Anderson’s Responsabilities
•
Reimbursement for parts used in warranty repair will be credited only when the parts
are purchased from Anderson, unless approved by Anderson prior to the warranty
repair. Parts will be credited at the Dealer’s net cost. No warranty will be allowed on
parts that are past due.
•
In the event that parts must be shipped from Anderson, freight will be paid by the
Dealer and will be shipped by the most economical means to arrive in the shortest
possible time. Air, Next Day Air, Priority and other special shipment methods
requested by the Dealer will be at the Customer’s expense.
•
Warranty Labour Reimbursement for labour expense to the Dealer is made by
payment of the Retail Labour Rate of $65.00 CAD per hour, or as regulated by
provincial statutes. Repair times will be reviewed by Anderson and may be adjusted
to average repair time required by other Dealers to make similar repairs.
Other Warranty Provisions
These guidelines are to be followed when performing warranty repairs:
• All parts removed during warranty repair should be held for a period of 60 days after
the Warranty Claim has been submitted to Anderson. These parts can be discarded
if disposition or return request hasn’t been made during this period. Parts that are
returned to Anderson for which credit has not been issued can be returned upon
Dealer request within 30 days of claim disposition. These parts will be discarded
after the 30 day period.
• Anderson reserves the rights to deny or reverse any and all Warranty Claims for
parts, labour, or miscellaneous charges when errors are found or warranty provisions
are abused or fraudulent claims are submitted.
Training Program and demo aftermarket provision:
To increase dealer’s expertise about Anderson’s product line, we recommend that our dealers
request a training or demo session. You can obtain information on this from your local
representative.